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Hotel Hb Córdoba

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Hotel Hb Córdoba Reviews (2)

January 10,
Revdex.com
*** *** ***
Euclid Ave., 4th Floor
Cleveland, OH 44115-
RE: Complaint ID ***
*** ***:
Thank you for bringing this complaint to my attentionI regret that the Revdex.com had to become involved in this matterIn my years with
U.SProtective Services, this is only our 2nd incident involving the Revdex.comI would like to provide some context on the matter and a few possible solutions
***(the former customer) canceled service with us as of March 22, Her alarm system had lost connection to our monitoring center, most likely due to canceled phone serviceFollowing procedure, our Service Department made repeated attempts to contact ***until finally she repliedShe was not interested in potential solutions and she sent her official cancelation in writingShe made no request of us to re-program or reset her alarm system at that time
Each alarm system is programmed with an Installer Code, which allows the servicing company to access the full programming of the systemThe same code may potentially be used on hundreds or thousands of other client’s alarm systemsAs you can imagine, this code is a highly sensitive and closely guarded secret and is considered proprietary Company propertyNo security company will ever provide an installer code to a third party***.’s original request on 12/30/was for us to provide our Installer Code to her new company, which we of course refused
To reprogram or reset an alarm system often requires a technician to physically be on site, as is true in this caseAs with any business, the dispatch of a technician incurs a cost which is normally covered by charging a trip fee and hourly service ratesWe informed ***that she would be billed a flat trip fee for a service callWe are proud to charge a trip fee of $35, which is below the average in our industry and is far below that of other service industries such as electricians, plumbers, cable and satellite techs, etc
I would like to present a few alternative options for ***to consider, as already explained by my staff:
The alarm system may be reset to factory-default settings, which would erase all programming including our proprietary Installer CodeThis is the same procedure we would perform if we visit the siteThe system could then be programmed from scratch by the new alarm company
Any competent alarm technician should be able to accomplish thisThe instructions are in the installer manual, which may be found by Google search if neededI recommend ***ask her new alarm company why they did not already perform this simple procedure as this entire situation should have been avoided
***could purchase a new main alarm panel from her new companyThen she would enjoy the benefit of a new warranty period with her new companyThe other currently installed devices would not need to be replaced, so the cost should be minimal
We would be happy to visit the site to reset the system to factory-default for the $trip fee, as originally offeredThis fee represents a discounted rate, as we would normally bill for time in addition to the trip feeA flat $fee is more than reasonable for in-home service rendered by a professional technicianI must insist on the trip fee as it is simply not practical for us to provide a free service call to a non-customer
I sincerely hope that my letter clarifies the situation and presents an acceptable option to ***moving forward
Respectfully,
James W***
Operations Manager

As we responded yesterday to Mr***s review:"Quick Response provides wholesale service to professional alarm companiesLike all businesses, we expect to be paid for services renderedThe agreement between Quick Response and *** Security defines payment terms and remedies***
Security routinely did not comply with the terms of that agreementAfter other collection options failed, and which *** Security was in breach of our agreement, Quick Response took the necessary action to notify the end-user that the monitoring services provided by Quick Response were being cancelled."Quick Response staff attempted, for an extended period of time, to collect on monies owed by *** Security. We have taken the liberty of attaching our notes to this responseThe notes clearly indicate that Quick Response attempted to work with the customer to resolve the past due situation and that the customer did not make good on their part. As part of the agreement between Quick Response and Franklin, we are required to notify end-users if we are suspending their services. That includes for reasons of non-payment by the Independent Dealer. Those letters were sent in January. Part of that letter offers to the end-user to keep their monitoring services at Quick Response. At the time, two of Franklin's end-users signed up with Quick Response. To the best of our knowledge, those customers have since returned to services provided by Franklin.Based on our records the only damages that are outstanding are the monies due Quick Response for services previously rendered in the amount of $

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Address: Prolongación calle 8 y Av. 13 No. 1315 Fraccionamiento Bella Vista, Cordoba, Veracruz, Mexico, 94500

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559 0 0
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