Hotel Indigo Brooklyn

More information will need to be provided; such as the name of the customer; the dates of the reservation; and a specific explanation as to what happened and why this customer feels a refund is warranted

[redacted] stayed in our hotel on 7.*to 7.*– Reservation was purchased via [redacted] ; the reservation was confirmed for one single bed [redacted] contacted the hotel and requested to have a room with beds, oppose to one in which she was then advised there would be a $per night upgrade fee that would be assed at the time of check in, [redacted] agreed to the additional charges, and the reservation was modified Upon check in, [redacted] was given a room with beds, as per her requestAt check out, [redacted] disputed the $upgrade feeAs a gesture of goodwill, a discount of $was given, in which [redacted] acceptedNo further discount and/or compensation will be offered

This guest originally asked the front desk if local calls made in Brooklyn would be free. She was told that they would be. The guest made calls to an area code outside of the New York City area which...

resulted in a charge. When I mentioned this to the guest- she stated that she thought that because the person was in Brooklyn with the cellphone that she would not be charged even though the area code to the cellphone was a different city.
As courtesy, the Hotel adjusted an unwarranted 50 percent of the telephone charge from her final telephone bill because the guest claimed that she was told that her calls would be free.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hotel Indigo Brooklyn's response is inaccurate, misleading, and false. Again, I explicitly told the front desk clerk that I was making a call to a phone with a Washington area code, to which the front desk clerk responded, and I quote verbatim here, again: "We only charge for international calls; any call in the U.S. is free". There is no ambiguity in this statement. Even if I said--which I certainly didn't--I was making a local call in Brooklyn, the information that was given to me by the front desk clerk was incorrect, and therefore the front desk clerk must take responsibility for her words. It is also therefore just that I am not charged at all for any phone call I made, based on the information that was given to me by the hotel's staff. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

More information will need to be provided; such as the name of the customer; the dates of the reservation; and a specific explanation as to what happened and why this customer feels a refund is...

warranted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I already sent the date when I made the complaint. And I wrote what I know that happened, but the hotel ask for "a specific explanation as to what happened". I don't know what they are looking for.
We believe that refund is warranted, just because we never know why we should pay it. The hotel took money from our card without the aggreement from the card owner. Isn't that enough reason for refund?
Things happened too many days ago, I am too busy, and it makes me feel really bad to try to remember details.
Please just cancel the complaint for me. I don't want to solve it on Revdex.com now. I will discuss with my friend, the card owner, to see if there is some other way to solve the issue.
Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] stayed in our hotel on 7.*.14 to 7.*.14 – Reservation was purchased via [redacted]; the reservation was confirmed for one single bed. [redacted] contacted the hotel and requested to have a...

room with 2 beds, oppose to one in which she was then advised there would be a $50.00 per night upgrade fee that would be assed at the time of check in, [redacted] agreed to the additional charges, and the reservation was modified.
Upon check in, [redacted] was given a room with 2 beds, as per her request. At check out, [redacted] disputed the $250 upgrade fee. As a gesture of goodwill, a discount of $75 was given, in which [redacted] accepted. No further discount and/or compensation will be offered.

Review: My friend bid a room from [redacted]. The final trip number is [redacted], in Hotel Indigo Brooklyn, [redacted]. One day before we checked in, my friend told me that she had called the hotel to choose a room of TWO beds. She said,"It's good. They told me that they will reserve a room like that for me."

We checked in on Wednesday, July **, 2014. But I and another girl arrived one day later. When I arrived, my friend told me,"When I got here yesterday, they gave a room with only one bed. That is different from what they promised in the phone. So I argued with them. Finally, I asked to see their [redacted] The [redacted] apologized and let me wait untill 23:00 so that there would be a room with two beds. That is how we get this room." But like I said before, they already said they would reserve a room of two beds for us. Any way, the [redacted]'s attitude is kind. We think it is a good result.

However, when my friend checked out on Monday, July **, 2014, the hotel gave her a receipt for extra about 300 dollar. My friend was shocked and she asked for the reason. The hotel said because there is another bed, we have to pay extra fee like that. They never said that before we checked in. The [redacted] even apologized. He was kind to say sorry, and made a correct type of room for us. That was why we checked in. If we were told of this fee before, we will not check in. This thing seems like a trap. Because the guarantee fee is exactly 300 dollar. When my friend pay the guarantee fee while checking in, she never imagine we will use it. Never been told about the extra fee, she signed the guarantee fee when checked in.

Then when she refused to sign the extra fee, the [redacted]'s attitude turned to be very rude. He said, never mind, you refuse to sign now, it is ok; you already signed the guarantee fee, we will take it directly. At that time, I was not with my friend. Because I left one day before her. When I heard the bad news, I was charging for another 60 or 80 dollars that I never know; and my friend, a young lady is arguing with someone who seems so rude and incredible, I felt so angry and worried about the safety of my friend.

When my friend came back, she told me she already argued with their [redacted] and complaint by phone. But the complaint number in New York seems has already get some news from Indigo. No matter we call from New York of PA, using any phones, as long as they hear that we are talking about this thing, they just hang up the phone.

We have no other way to complain! That is incredible.

We are all law school students. We think this thing is really unfair. Price for a contract should be told before the performance, at least before the performance is finished. People need not pay for things they never know. It just like that they give you a bread and told you it is a gift for free ; after you eating it the bread is already in your stomach, they said, "Hey, the bread is 300 dollars. You must pay. Even though you don't want to pay, we can get money from your card."

It is fraud. And even taking money from a card without the master's agree is steal. If this thing cannot be solved, we keep the right to sue in the court.Desired Settlement: The hotel already took money away from my friend's credit card. It is the price for all of us three. So I am complaining to ask them return the money back. I don't know the exact number. But I know it is about 300 dollar, maybe 2 dollar more or lease.

We wish to get answer as quick as possible, within 4 days will be good. If it takes too much time, we will choose the court to solve problem. That is really a bad experience in a trip to New York.

Business

Response:

More information will need to be provided; such as the name of the customer; the dates of the reservation; and a specific explanation as to what happened and why this customer feels a refund is warranted.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I already sent the date when I made the complaint. And I wrote what I know that happened, but the hotel ask for "a specific explanation as to what happened". I don't know what they are looking for.

We believe that refund is warranted, just because we never know why we should pay it. The hotel took money from our card without the aggreement from the card owner. Isn't that enough reason for refund?

Things happened too many days ago, I am too busy, and it makes me feel really bad to try to remember details.

Please just cancel the complaint for me. I don't want to solve it on Revdex.com now. I will discuss with my friend, the card owner, to see if there is some other way to solve the issue.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We bid a room in this hotel through [redacted]. Then we asked a change of room, and the hotel accepted. When we made our request of room changing, the hotel said nothing about the extra fee of room changing. However, when we are checking out, it suddenly told us that we need to pay a lot more than we should have paid. We know nothing about the extra fee until that moment.

From the perspective of common sense, the hotel should inform the extra billing first and not wait until the customer is going to leave. On the other hand, from the perspective of the New York contract law, the hotel misrepresented a material fact intentionally, therefore, there is no valid "extra fee" contract between the hotel and us. What the hotel requested is clearly illegal.Desired Settlement: The hotel should pay back the security deposit in full. Period.

Business

Response:

[redacted] stayed in our hotel on 7.*.14 to 7.*.14 – Reservation was purchased via [redacted]; the reservation was confirmed for one single bed. [redacted] contacted the hotel and requested to have a room with 2 beds, oppose to one in which she was then advised there would be a $50.00 per night upgrade fee that would be assed at the time of check in, [redacted] agreed to the additional charges, and the reservation was modified.

Upon check in, [redacted] was given a room with 2 beds, as per her request. At check out, [redacted] disputed the $250 upgrade fee. As a gesture of goodwill, a discount of $75 was given, in which [redacted] accepted. No further discount and/or compensation will be offered.

Review: During my stay at the hotel, on May **, 2014, I asked the front desk, at around 11pm, if they charged for phone calls made within the U.S. (with the room's phone). The front desk clerk, a woman whose name I cannot remember, told me clearly and unequivocally that "we only charge for INTERNATIONAL calls; we do not charge for calls made anywhere in the U.S." Just to be sure, I told the clerk that I was going to call a cell phone with a Seattle-area-code, and asked whether I would be charged, to which the front desk clerk said: "No, you will not be charged".

During checkout, I received a receipt for a phone charge of about $62. I told the clerk that there must be some mistake, and asked for the charge to be dropped. The front desk clerk said that she would get permission from her manager to drop the charge, and insisted that I sign the receipt.

On May [redacted], my credit card was billed for $400.33, which is in addition to charge for the hotel room (1 night). This amount was never told to me, explained to me, nor shown to me on a receipt when I checked out. The charge, I believe, is therefore dishonest and a form of theft.Desired Settlement: I wish for the $400.33 to be refunded: credited back to my credit card.

Business

Response:

This guest originally asked the front desk if local calls made in Brooklyn would be free. She was told that they would be. The guest made calls to an area code outside of the New York City area which resulted in a charge. When I mentioned this to the guest- she stated that she thought that because the person was in Brooklyn with the cellphone that she would not be charged even though the area code to the cellphone was a different city.

As courtesy, the Hotel adjusted an unwarranted 50 percent of the telephone charge from her final telephone bill because the guest claimed that she was told that her calls would be free.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hotel Indigo Brooklyn's response is inaccurate, misleading, and false. Again, I explicitly told the front desk clerk that I was making a call to a phone with a Washington area code, to which the front desk clerk responded, and I quote verbatim here, again: "We only charge for international calls; any call in the U.S. is free". There is no ambiguity in this statement. Even if I said--which I certainly didn't--I was making a local call in Brooklyn, the information that was given to me by the front desk clerk was incorrect, and therefore the front desk clerk must take responsibility for her words. It is also therefore just that I am not charged at all for any phone call I made, based on the information that was given to me by the hotel's staff.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,