The bed was not previously broken, however after an hour of the guest being in the room the guest called stating that the bed was broken. When the supervisor went to the room the supervisor spoke to the wife who mentioned that it was broken and that no one had been on it except for the son. And that...
he was just going back and forth between the two beds. When maintenance looked into the broken bed the wood was freshly broken and was obvious that it had been broken recently and from the conversation with the supervisor and wife it had been broken from the son jumping back and forth between the beds.
Good Evening,As previously stated, the reservation in it's entirety, including cancellation policy, was entered in to and agreed upon by the Consumer both via their booking source (Expedia) and then again at the Hotel Front Desk. Both a copy of the Expedia reservation, including cancellation policy,...
and the Hotel Registration Form including the guest-initialed Cancellation policy have been provided via attachment to the Revdex.com in this response. In lieu of this binding agreement entered in to by both the Consumer and the Hotel, a refund will not be offered.In an effort of good faith, we would like to extend a future night to the guest. To redeem this offer, please contact the Hotel General Manager directly.Respectfully,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
What the hotel worked it with the coach and team have nothing to do with what kind of conditions my family and I had to stay in. We had a tooth in our bed! A tooth! That's disgusting!! Not to mention urine and blood! Come on!! This has to be the worst response and customer service we have ever received! If this does not get resolved, I will forsure let every travel site, yelp, news channel, etc. know about this hotel, it's disgusting rooms, dishonesty and terrible customer service. They should be ashamed of their response to how my family was treated.
Regards,
[redacted] And [redacted]
Good Afternoon Ms. [redacted],Based on your complaint with the Revdex.com I have taken great concern into this matter. I would like to address each point you made.#1 “Vagabond inn was now rebranded as Hotel Iris”As the hotel is now under new management and a new name all reservations from the...
prior hotel ie Vagabond Inn have been transferred to our new computer at the same rates as the reservation was initially made. Since the hotel is now a boutique hotel all the rooms have been remodeled and our rates are now much higher than what you initially paid, but we wanted to honor the Vagabond Inn reservations because if we did not you and other guests who booked the Vagabond Inn would have been left without a room.#2 “advertised that they offered breakfast”I decided to call the previous manager of the vagabond inn and she assured me they had stopped serving breakfast for a year. Thus, unless you made your reservation more than a year ago there is no way the hotel was advertising they served breakfast. Below you will see all of our current amenities; Breakfast is not on the list. Also, your reservation was made on expedia.com on June 27, 3 days before we converted hotels. I spoke with the expedia district manager and he collaborates with the past managers story that there was no breakfast ever advertised on their site and that it was taken down a year ago.
The bed was not previously broken, however after an hour of the guest being in the room the guest called stating that the bed was broken. When the supervisor went to the room the supervisor spoke to the wife who mentioned that it was broken and that no one had been on it except for the son. And that...
he was just going back and forth between the two beds. When maintenance looked into the broken bed the wood was freshly broken and was obvious that it had been broken recently and from the conversation with the supervisor and wife it had been broken from the son jumping back and forth between the beds.
Good Evening,As previously stated, the reservation in it's entirety, including cancellation policy, was entered in to and agreed upon by the Consumer both via their booking source (Expedia) and then again at the Hotel Front Desk. Both a copy of the Expedia reservation, including cancellation policy,...
and the Hotel Registration Form including the guest-initialed Cancellation policy have been provided via attachment to the Revdex.com in this response. In lieu of this binding agreement entered in to by both the Consumer and the Hotel, a refund will not be offered.In an effort of good faith, we would like to extend a future night to the guest. To redeem this offer, please contact the Hotel General Manager directly.Respectfully,[redacted]
The guests card has already been refunded
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
What the hotel worked it with the coach and team have nothing to do with what kind of conditions my family and I had to stay in. We had a tooth in our bed! A tooth! That's disgusting!! Not to mention urine and blood! Come on!! This has to be the worst response and customer service we have ever received! If this does not get resolved, I will forsure let every travel site, yelp, news channel, etc. know about this hotel, it's disgusting rooms, dishonesty and terrible customer service. They should be ashamed of their response to how my family was treated.
Regards,
[redacted] And [redacted]
Good Afternoon Ms. [redacted],Based on your complaint with the Revdex.com I have taken great concern into this matter. I would like to address each point you made.#1 “Vagabond inn was now rebranded as Hotel Iris”As the hotel is now under new management and a new name all reservations from the...
prior hotel ie Vagabond Inn have been transferred to our new computer at the same rates as the reservation was initially made. Since the hotel is now a boutique hotel all the rooms have been remodeled and our rates are now much higher than what you initially paid, but we wanted to honor the Vagabond Inn reservations because if we did not you and other guests who booked the Vagabond Inn would have been left without a room.#2 “advertised that they offered breakfast”I decided to call the previous manager of the vagabond inn and she assured me they had stopped serving breakfast for a year. Thus, unless you made your reservation more than a year ago there is no way the hotel was advertising they served breakfast. Below you will see all of our current amenities; Breakfast is not on the list. Also, your reservation was made on expedia.com on June 27, 3 days before we converted hotels. I spoke with the expedia district manager and he collaborates with the past managers story that there was no breakfast ever advertised on their site and that it was taken down a year ago.