Hotel Le Bleu

[redacted] did indeed make a reservation to stay at Hotel le Bleu for the night of October **, The reservation, however, was not made directly with the hotelThe reservation was made and pre-paid with an outside company ( [redacted] )As the reservation was confirmed with an outside company, the hotel did not receive the information from Expedia until the date [redacted] was contacted (915)Expedia was contacted to have them inform [redacted] that we would be unable to accommodate his visit as we received the reservation after the availability was fully committed [redacted] reached out to the hotel directly and was informed by the general manager that Expedia unfortunately did not submit the reservation to the hotel in a timely manner, but the hotel would work closely with Expedia to try to still accommodate [redacted] The general manager worked with Expedia in relocating another guest in order to acco mmodate [redacted] at Hotel le Bleu [redacted] did stay with Hotel le Bleu during the dates he had originally reserved [redacted] was advised that it is always recommended to book directly through the hotel moving forward and to follow up to ensure any and all reservations confirmed with an outside company did indeed get transferred to the correct business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Good Evening, I've been notified that I'm receiving a full refund for my troublesWhile I'm grateful for this outcome personally, I am concerned about other guests who might stay at your facilityI sincerely hope you will take the necessary action to make your guests feel comfortable and welcomeWhether you are in violation or not at this point doesn't matterOur accommodation was dirty, you didn't have a clean replacement blanket and we couldn't change rooms? You're in the hospitality business and you lacked the hospitality portion completelyThank you for hearing my complaintPlease do not contact me again unless you can tell me you made some changesHave a good night In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Thank you for bringing the experience of your stay to us. We are very concerned to hear your comment about cleanliness. Please rest assured that room cleanliness is a matter that we take... very seriously and is of paramount importance to us. It is something we follow very strict procedures about in Hotel le Bleu. We have brought this incident to the immediate attention of the respective department head for improvement. In addition, we will continue with training and developing our associates to ensure that they are always able to deliver to the satisfaction of our guests. The stains that were mentioned in the feedback happens to be bleach stains. In an attempt to ensure we provide our guests with clean rooms, sometimes bleach products are used and have accidentally spilled onto the carpet. We are in the process of getting ready for a renovation to correct the damaged carpet areas. The sheets being discolored is also a very big concern for us. We have gone through every piece of linen in the hotel to ensure our guests are receiving clean products and have reached out to our outsourced laundry company to ensure they are taking better care of the items they launder for us. We do look forward to you visiting with us again once all these changes have been made so we can give you the level of service we failed to provide during this most recent stay.

Hello,We do apologize again that your stay was less than perfect.  In regards to the Department of Health, we do not have any health violations to date since opening the hotel back in 2007.  When it comes to the refund you are seeking, as the hotel did not charge your method of payment you will need to contact the company that you used to confirm your reservation.  Going back in the records, it shows your reservation was made through Hotel Tonight.  They can be reached via phone at ###-###-####.  Unfortunately, the hotel is unable to refund what we did not initially charge.  Please contact them in regards to the refund as they are the ones that did charge the method of payment you provided at the time of booking when you used the Hotel Tonight mobile app. .We truly apologize for any inconvenience that you may have gone through during your stay here.  Kindest Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: It sounded like fluff and the same exact thing the staff told me. I've read other complaints online and the problem hasn't been addressed. I contacted the New York State Senator responsible for the district the Hotel is located in. I will also notify the department of health. I request a full refund of $165 and that the Hotel shut down for renovation. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Good Evening,                        I've been notified that I'm receiving a full refund for my troubles. While I'm grateful for this outcome personally, I am concerned about other guests who might stay at your facility. I sincerely hope you will take the necessary action to make your guests feel comfortable and welcome. Whether you are in violation or not at this point doesn't matter. Our accommodation was dirty, you didn't have a clean replacement blanket and we couldn't change rooms? You're in the hospitality business and you lacked the hospitality portion completely. Thank you for hearing my complaint. Please do not contact me again unless you can tell me you made some changes. Have a good night. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for bringing the experience of your stay to us. We are very concerned to hear your comment about cleanliness. Please rest assured that room cleanliness is a matter that we take very seriously and is of paramount importance to us. It is something we follow very strict procedures about in...

Hotel le Bleu. We have brought this incident to the immediate attention of the respective department head for improvement. In addition, we will continue with training and developing our associates to ensure that they are always able to deliver to the satisfaction of our guests. The stains that were mentioned in the feedback happens to be bleach stains. In an attempt to ensure we provide our guests with clean rooms, sometimes bleach products are used and have accidentally spilled onto the carpet. We are in the process of getting ready for a renovation to correct the damaged carpet areas. The sheets being discolored is also a very big concern for us. We have gone through every piece of linen in the hotel to ensure our guests are receiving clean products and have reached out to our outsourced laundry company to ensure they are taking better care of the items they launder for us. We do look forward to you visiting with us again once all these changes have been made so we can give you the level of service we failed to provide during this most recent stay.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
It sounded like fluff and the same exact thing the staff told me. I've read other complaints online and the problem hasn't been addressed. I contacted the New York State Senator responsible for the district the Hotel is located in. I will also notify the department of health. I request a full refund of $165 and that the Hotel shut down for renovation. 

 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Good Evening, 
 
                      I've been notified that I'm receiving a full refund for my troubles. While I'm grateful for this outcome personally, I am concerned about other guests who might stay at your facility. I sincerely hope you will take the necessary action to make your guests feel comfortable and welcome. Whether you are in violation or not at this point doesn't matter. Our accommodation was dirty, you didn't have a clean replacement blanket and we couldn't change rooms? You're in the hospitality business and you lacked the hospitality portion completely. Thank you for hearing my complaint. Please do not contact me again unless you can tell me you made some changes. Have a good night. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted] did indeed make a reservation to stay at Hotel le Bleu for the night of October **, 2015. The reservation, however, was not made directly with the hotel. The reservation was made and...

pre-paid with an outside company ([redacted]). As the reservation was confirmed with an outside company, the hotel did not receive the information from Expedia until the date [redacted] was contacted (9/**/15). Expedia was contacted to have them inform [redacted] that we would be unable to accommodate his visit as we received the reservation after the availability was fully committed. [redacted] reached out to the hotel directly and was informed by the general manager that Expedia unfortunately did not submit the reservation to the hotel in a timely manner, but the hotel would work closely with Expedia to try to still accommodate [redacted]. The general manager worked with Expedia in relocating another guest in order to acco mmodate [redacted] at Hotel le Bleu. [redacted] did stay with Hotel le Bleu during the dates he had originally reserved. [redacted] was advised that it is always recommended to book directly through the hotel moving forward and to follow up to ensure any and all reservations confirmed with an outside company did indeed get transferred to the correct business.

Hello,
We do apologize again that your stay was less than perfect.  In regards to the Department of Health, we do not have any health violations to date since opening the hotel back in 2007.  When it comes to the refund you are seeking, as the hotel did not charge your method of payment you will need to contact the company that you used to confirm your reservation.  Going back in the records, it shows your reservation was made through Hotel Tonight.  They can be reached via phone at ###-###-####.  Unfortunately, the hotel is unable to refund what we did not initially charge.  Please contact them in regards to the refund as they are the ones that did charge the method of payment you provided at the time of booking when you used the Hotel Tonight mobile app. .
We truly apologize for any inconvenience that you may have gone through during your stay here.  
Kindest Regards,

Thank you for bringing the experience of your stay to us. We are very concerned to hear your comment about cleanliness. Please rest assured that room cleanliness is a matter that we take...

very seriously and is of paramount importance to us. It is something we follow very strict procedures about in Hotel le Bleu. We have brought this incident to the immediate attention of the respective department head for improvement. In addition, we will continue with training and developing our associates to ensure that they are always able to deliver to the satisfaction of our guests. The stains that were mentioned in the feedback happens to be bleach stains. In an attempt to ensure we provide our guests with clean rooms, sometimes bleach products are used and have accidentally spilled onto the carpet. We are in the process of getting ready for a renovation to correct the damaged carpet areas. The sheets being discolored is also a very big concern for us. We have gone through every piece of linen in the hotel to ensure our guests are receiving clean products and have reached out to our outsourced laundry company to ensure they are taking better care of the items they launder for us. We do look forward to you visiting with us again once all these changes have been made so we can give you the level of service we failed to provide during this most recent stay.

Review: I had booked a reservation with Hotel LeBleu to stay for one night, through the booking app Hotels Tonight. When I arrived at Hotel LeBleu, they refused to check me in because I did not possess an additional $250 on my credit card to use as a security deposit (I was unaware of this deposit policy). They also refused to refund me my money, taking my money for the room and leaving me with no place to stay for the night. At the time, the desk clerk claimed that Hotels Tonight specifically outlines LeBleu's deposit policy: however, when I later called Hotels Tonight, they said that they do not include the deposit requirements as part of the booking agreement on their app. Thus, I had no way of knowing about their deposit policy when I booked a room. Hotel LeBleu lied to me that night, and acted unethically in refusing to refund me money when I had no way of knowing about their absurdly high security deposit requirements before I booked the reservation.Desired Settlement: At the very least, they need to better inform potential customers of their policies - and more importantly, they need to stop stealing money from those who can't pay the additional deposit. They need to have some avenue to provide refunds. They should also refund my money and the money of those customers who have been similarly tricked.

Review: I made a reservation back on June **, 2015 to stay at this hotel on October **, 2015. The reservation was paid for in advance and guaranteed.

In the last day I've received a phone call and an email that they will not honor the reservation. I've contacted the general manager of the hotel about my complaint but have not received word that they will honor my reservation.Desired Settlement: I want them to honor my paid, long held reservation.

Business

Response:

[redacted] did indeed make a reservation to stay at Hotel le Bleu for the night of October **, 2015. The reservation, however, was not made directly with the hotel. The reservation was made and pre-paid with an outside company ([redacted]). As the reservation was confirmed with an outside company, the hotel did not receive the information from Expedia until the date [redacted] was contacted (9/**/15). Expedia was contacted to have them inform [redacted] that we would be unable to accommodate his visit as we received the reservation after the availability was fully committed. [redacted] reached out to the hotel directly and was informed by the general manager that Expedia unfortunately did not submit the reservation to the hotel in a timely manner, but the hotel would work closely with Expedia to try to still accommodate [redacted]. The general manager worked with Expedia in relocating another guest in order to acco mmodate [redacted] at Hotel le Bleu. [redacted] did stay with Hotel le Bleu during the dates he had originally reserved. [redacted] was advised that it is always recommended to book directly through the hotel moving forward and to follow up to ensure any and all reservations confirmed with an outside company did indeed get transferred to the correct business.