Hotel Menage

To: Revdex.com of San DiegoFr: [redacted] , Assistant General Manager, Hotel MenageCc: [redacted] , Front Office ManagerThis letter is in response to the complaint received from Mr [redacted] ;Mr [redacted] 's reservation was for one (1) night, 4/19/14-4/15/Mr [redacted] did not bring to the Hotel'sattention any shortfalls in guest service, cleanliness concerns or unsatisfactory dining while he was aguest of the hotel.Both Front Desk Supervisor, [redacted] and [redacted] made spoke with guest during check in andcheck outDuring these times, Mr [redacted] was very verbally abusive to both Supervisors for unknownreasonsHe used foul language and was borderline abusive.Mr [redacted] was only a guest for approximately hours and at no time did he request to speak to a manager; only upon departure did he state that he was not happy but departed without an opportunity for resolution.His demand for refund in excess of $10,is also bordering on extortion should the Hotel not comply with the demand for refund.Hotel Menage Management is unable to refund any dollar amount without reason.Thank you, [redacted] Assistant General Manager January 6, 2015I spoke with Mr [redacted] over the phone regarding his previous stay with us at Hotel MenageHeaddressed complaints that he had during his stay with us and I deeply apologized for the inconvenienceshe experiencedI notified Mr [redacted] to contact me when he was planning on staying with us in thefuture to see what I could do to help accommodate himAt no point did I offer any compensation, nordid I promise any future compensationMr [redacted] did not contact me again to further pursue anyassistance with an upcoming stay.- [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The information Mr[redacted] gives it's incorrect and not acceptable he didn't tel the truthHe did not say that I contact him times, he did not say I left massage for him in front desk at the day I left the hotelhe did not say that I spoke with another manager about our stay when I spoke with this manager she said [redacted] never spoke to me about our stay.I was going to let this go but now I'm frustrated reading his statements.At the time when he was on phone with me he asked me for my address to send me a letter and I don't know what this letter was for.I give him my address never received anything.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The information Mr.[redacted] gives it's incorrect and not acceptable he didn't tel the truth. He did not say that I contact him 3 times, he did not say I left massage for him in front desk at the day I left the hotel. he did not say that I spoke with another manager about our stay when I spoke with this manager she said [redacted] never spoke to me about our stay.I was going to let this go but now  I'm frustrated reading his false statements.At the time when he was on phone with me he asked me for my address to send me a letter and I don't know what this letter was for.I give him my address never received anything.[redacted]

To: Revdex.com of San DiegoFr: [redacted], Assistant General Manager, Hotel MenageCc: [redacted], Front Office ManagerThis letter is in response to the complaint received from Mr. [redacted];Mr. [redacted]'s reservation was for one (1) night, 4/19/14-4/15/14. Mr. [redacted] did not bring...

to the Hotel'sattention any shortfalls in guest service, cleanliness concerns or unsatisfactory dining while he was aguest of the hotel.Both Front Desk Supervisor, [redacted] and [redacted] made spoke with guest during check in andcheck out. During these times, Mr. [redacted] was very verbally abusive to both Supervisors for unknownreasons. He used foul language and was borderline abusive.Mr. [redacted] was only a guest for approximately 12 hours and at no time did he request to speak to a manager; only upon departure did he state that he was not happy but departed without an opportunity for resolution.His demand for refund in excess of $10,000 is also bordering on extortion should the Hotel not comply with the demand for refund.Hotel Menage Management is unable to refund any dollar amount without reason.Thank you,[redacted]Assistant General Manager January 6, 2015I spoke with Mr. [redacted] over the phone regarding his previous stay with us at Hotel Menage. Headdressed complaints that he had during his stay with us and I deeply apologized for the inconvenienceshe experienced. I notified Mr. [redacted] to contact me when he was planning on staying with us in thefuture to see what I could do to help accommodate him. At no point did I offer any compensation, nordid I promise any future compensation. Mr. [redacted] did not contact me again to further pursue anyassistance with an upcoming stay.- [redacted]

Review: On April 19.2014 my wife and my two Kids we stay in M HOTEL MENAGE in Anaheim Ca

When we arrived to the Room the bed was dirty condoms on the floor right next to the bed no towel bathroom dirty. There is one dirty towel was on the bathroom floor. At 2 am someone come and gives us 2 towels and two shampoos. I ask the Person to clean up the room she said first thing in the morning and that not her Job. I told her let the Manager

contact me please never happen. My wife and my two kids total 4 people we got two shampoo and two towels.

I contact the manager he said sorry for what happened and he’s not going to charge my credit card also he want me to try the hotel again. He’s going to give me the best room they have for two nights in the hotel with no charge Never happen, back on may 2014 I called and spoke to [redacted] he called himself Manager at the Hotel. Again he sorry for

what happen, [redacted] said to me he’s going to mail me something. He wants me to wait for his mail He asked me two times for my mailing address never happen. On July 2014 same promises for nothing, on September I called spoke to another manger her Name [redacted] after we talk she put me on hold to contact [redacted] back on phone told me [redacted] he don’t know what I’m talking about never spoke to me before

and never Promise me anything. [redacted] said to me that if I’m not happy I don’t have to go there no more and she asked me what country I’m from. I said to her what deference that will make where I’m from’ she told me sorry nothing we can do for you.

Unprofessional managers and bad services.Desired Settlement: First [redacted] need to go back to school to learn how to treat and stop lying to the hotel Customers second miss [redacted] she need to stop discriminate the hotel customers. Also I need my money back $174.26 and $10,000.00 failure to reply to this notice will result placing of your

Hotel M HOTEL MENACE with instructions to start legal proceedings.

Business

Response:

To: Revdex.com of San DiegoFr: [redacted], Assistant General Manager, Hotel MenageCc: [redacted], Front Office ManagerThis letter is in response to the complaint received from Mr. [redacted];Mr. [redacted]'s reservation was for one (1) night, 4/19/14-4/15/14. Mr. [redacted] did not bring to the Hotel'sattention any shortfalls in guest service, cleanliness concerns or unsatisfactory dining while he was aguest of the hotel.Both Front Desk Supervisor, [redacted] and [redacted] made spoke with guest during check in andcheck out. During these times, Mr. [redacted] was very verbally abusive to both Supervisors for unknownreasons. He used foul language and was borderline abusive.Mr. [redacted] was only a guest for approximately 12 hours and at no time did he request to speak to a manager; only upon departure did he state that he was not happy but departed without an opportunity for resolution.His demand for refund in excess of $10,000 is also bordering on extortion should the Hotel not comply with the demand for refund.Hotel Menage Management is unable to refund any dollar amount without reason.Thank you,[redacted]Assistant General Manager January 6, 2015I spoke with Mr. [redacted] over the phone regarding his previous stay with us at Hotel Menage. Headdressed complaints that he had during his stay with us and I deeply apologized for the inconvenienceshe experienced. I notified Mr. [redacted] to contact me when he was planning on staying with us in thefuture to see what I could do to help accommodate him. At no point did I offer any compensation, nordid I promise any future compensation. Mr. [redacted] did not contact me again to further pursue anyassistance with an upcoming stay.- [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The information Mr.[redacted] gives it's incorrect and not acceptable he didn't tel the truth. He did not say that I contact him 3 times, he did not say I left massage for him in front desk at the day I left the hotel. he did not say that I spoke with another manager about our stay when I spoke with this manager she said [redacted] never spoke to me about our stay.I was going to let this go but now I'm frustrated reading his false statements.At the time when he was on phone with me he asked me for my address to send me a letter and I don't know what this letter was for.I give him my address never received anything.[redacted]