Dear Mrs. [redacted],We are sorry you are upset about the way we handled your reservation, but let's make certain things clear. When you stated you did not remember making a reservation, I would like to remind you that you made the reservation on March 29th at 2:34pm on the Hotel Metro website. At...
which point, you also submitted your credit card to reserve the room and also received confirmation.As a courtesy, on July 2nd at 7:27pm, we sent you a reminder/confirmation via email. At 8:40am, July 3rd you called our front desk and claimed you never made a reservation and threatened our staff with hourly phone calls, social media postings, etc.Because we are nice people, we chose to cancel your reservation despite the fact that it violated our 24-hour Cancellation Policy. The reason you never spoke to me was because our Front Desk Manager handled it within minutes. The cancellation was done at 8:47am which was three minutes after your phone call. We also sent you the cancellation notification. I also want to remind you that your credit card was never charged! Despite of our kind response to you within minutes, you chose to post a number of angry and misleading reviews online.We, at Hotel Metro, take pride in professional and honest service. Have a good life,[redacted]General ManagerHotel Metro
Dear Mrs. [redacted],We are sorry you are upset about the way we handled your reservation, but let's make certain things clear. When you stated you did not remember making a reservation, I would like to remind you that you made the reservation on March 29th at 2:34pm on the Hotel Metro website. At...
which point, you also submitted your credit card to reserve the room and also received confirmation.As a courtesy, on July 2nd at 7:27pm, we sent you a reminder/confirmation via email. At 8:40am, July 3rd you called our front desk and claimed you never made a reservation and threatened our staff with hourly phone calls, social media postings, etc.Because we are nice people, we chose to cancel your reservation despite the fact that it violated our 24-hour Cancellation Policy. The reason you never spoke to me was because our Front Desk Manager handled it within minutes. The cancellation was done at 8:47am which was three minutes after your phone call. We also sent you the cancellation notification. I also want to remind you that your credit card was never charged! Despite of our kind response to you within minutes, you chose to post a number of angry and misleading reviews online.We, at Hotel Metro, take pride in professional and honest service. Have a good life,[redacted]General ManagerHotel Metro