Hotel Milo

Review: My husband T[redacted] and myself spent 2 nights at this hotel June 26 and 27. During the stay we used one item from the mini bar a "doctor in the house" box costing 6$. A few days later after departing noticed a charge on my credit card for 90$. I called the hotel back and was told the charge was for mini bar items used, there would be some research and I will get a call back, when I didn't get a call back I filed a dispute with the credit card they credited my account for 84$ while working with the hotel to resolve the dispute. Today I get an email from the credit card saying they would have to bill me back for the 84$ because the hotel sent them a list with item we used and basically there was no way to prove we didn't. I called the hotel again and asked to speak with a manager, the girl who answered said there wasn't one available but, again, there will be some research and the manager, whom will be in in the afternoon, will call me back. I didn't get a call back yet, in fact ever. The fact is I don't know what to do, we didn't use the mini bar except for one item, and I would like to be credited back. I just want what is right.Desired Settlement: Just don't want to pay for what we didn't use. Need a refund for 84$.

Business

Response:

Dear [redacted],

Thank you for reaching out and letting us know about your concerns. I have spoken to our Front Office team, and sincerely apologize that we were not able to get back to you yesterday. I do believe our Front Office Manager, [redacted], spoke with you today to confirm that she has credited you back for the minibar items as well as the service fee as an act of good faith and as a sincere apology that we were unable to resolve this for you in a more timely manner. If you have any further questions, please do not hesitate to let me know as we hope you will continue to stay with us at the Oceana when you visit Santa Barbara.

Warm Regards,

General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9658550.