Hotel Monteverde Best Inns

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have decided to take my vehicle elsewhere in the future

Initial Business Response /* (1000, 5, 2015/07/10) */
Received call from Ted *** of Jaguar Land Rover Minneapolis, providing dealership's response
With regard to the headrest issue, Mr *** says Mr *** was shown what the new headrest would look like after replacementBut when he
expressed dissatisfaction with the stitching and Jaguar emblems, the dealership offered to buy the DVD headrests back from Mr *** and reinstall the original headrests at no charge
Mr *** declined this offer, mentioning that he'd located a business to re-stitch the headrests for himMr *** says he told Mr *** to let him know how much this would cost, and that the dealership would pay the expense it was reasonable -- about $or less
Mr *** says he has not heard back on this offer from Mr *** since making it
As it concerns the reported paint issues, Mr *** says that Mr *** did not raise any concerns about paint on the vehicle at the time of purchase, but returned after driving it for a month complaining of paint issues
He says the dealer buffed out some imperfections as best they could, but Mr *** remained dissatisfied with the paintMr *** points out that although the vehicle was Certified Pre-Owned, there is no warranty on the vehicle's paint, and JLRM feels it has done as much as it can do for the customer on this issue
As it concerns the mirror trim Mr *** refers to, Mr *** says that the vehicle did not have any kind of cracked mirror trim at the time of sale, but Mr *** returned about a month after purchase stating that it "could have" been cracked from the start
Mr *** says that the dealership has been willing to work with Mr ***, particularly on possible resolutions for the headrest issueBut his conduct in Mr ***'s office and toward service employees of the dealership have made this difficult, and the dealership has not heard back from Mr *** since offering to pay for headrest work if the bill was reasonable
Initial Consumer Rebuttal /* (3000, 7, 2015/07/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At this time I am working with a third party that can fix my headrest and my paintFor the $price that the GM at jauguar agreed to
At this time car is not fixed but the issues are being worked on
Final Business Response /* (4000, 10, 2015/07/21) */
Ive agreed to pay $to fix the headrest periodI told the customer that's all I would do

Initial Business Response /* (1000, 7, 2015/10/20) */
Received business response from *** *** of Jaguar Land Rover, via fax to Revdex.com
Revdex.com Note: Mr *** sent a copy of a response originally provided to the Minnesota Attorney General's office
Says it details the dealership's efforts to work
with Ms *** toward a resolution, and that the dealership's response to Revdex.com would be the same as provided to the AG's office:
"On June 8th, *** *** brought her Land Rover in with a complaint that the suspension fault warning light was illuminatedShe also complained that the steering was shaking really bad when drivingWe did supply her with a complimentary loaner vehicleShe was given estimates to have the repairs completedShe paid $for diagnosisThe total of repair estimates was $Our service advisor, Nick *** discussed the needed repairs with *** and her friend, *** ***She was advised at that time the vehicle needs a lot of repairs and she should look into trading into a newer vehicleShe declined the repairs
On July 20th, *** returned with the vehicle and asked to have the air suspension compressor replaced per the estimate given on June 8th visitOn this visit she waited for the repair to be completedThe air suspension compressor was replacedHer repair bill for this visit was $
On July 21st, *** returned with a complaint of a 'check engine' warning light being illuminatedShe also complained that the driver's side headlamp was inoperative*** waited while the repair was being performedThe tech found fault codes for the engine running lean on both banks, Pand PThe EGR valve was replaced for the lean running condition and a headlamp bulb was replacedHer repair bill on this visit was $
On July 23rd, *** returned with a complaint of the 'check engine' warning lamp being illuminated againShe also complained a 'suspension fault' warning light was back onThe tech found a fault code indicating a lean condition on bank 2, PThe tech found a leak at the EGR gasket and repaired it with RTV sealerThe tech checked the air suspension and found a code C1A13-He tested the vent and hoseThen the tech replaced the air suspension compressor under the parts warranty*** was not charged for any repairs on this visit
On July 27th, *** returned with a complaint of the 'check engine' warning lamp being illuminated for a third timeWe provided *** with a complimentary loaner vehicle for this visitThe tech checked for fault codes and found the code Pwas present againThe tech tested for vacuum leaks and found noneThe tech checked the fuel trims and found the engine was now running lean at high engine speedsThe tech cleaned the fuel injectors (less involved style cleaning with detergent passed product) then test drove the vehicle multiple timesThe light did not return and no fault codes were presentWe again did not charge *** for any repairs performed on this visit
On August 6th, *** returned with a complaint of the 'check engine' warning light becoming illuminated againThe tech again tested for fault codes and found the lean code had returned*** was given an estimate to remove the injectors, send the injectors out for ultrasonic cleaning and reinstall the injectorsAt this point we had some discussions with *** and her boyfriend, *** ***She did not want to pay for any repairsShe was demanding, through *** *** that we make any repairs needed to keep the 'check engine' warning lamp extinguishedWe explained that the vehicle has 128,miles and is well out of warrantyWe discussed refunding the money spend to replace the EGR valve as the 'check engine' warning lamp continued to indicate a faultWe also discussed giving a discount on other repairs needed in conjunction with the 'check engine' warning light issueAgain through *** *** she demanded we refund the EGR repair expense and repair whatever other repairs were neededWe explained our position that it would not be reasonable for us to do thatWe gave *** a refund of the money spend to repair the 'check engine' warning fault and asked that she seek another repair shop for the 'check engine' warning faultThe amount of the refund was $
We believe *** was treated fairly as we strive to treat all of our customersWe did attempt to work out the disputeSometimes parties in a dispute just aren't able to find a solutionWhen that did not go well we decided it would be best to refund all that *** spent on the EGR replacementThen she could start over with another repair facility."

Response received via e-mail from John ***, Service Director: "Regarding resolution for *** ***, After explaining all repairs in depth that were performed on the September 9th visit, and the reason that drive belt replacement was recommended after the original estimate
was approved by Ms***I offered to install the drive belts without any additional labor charges, she would be responsible only for the parts required (drive belts)She stated that she needed to call someone first before any approval would be given, and stated she would call me back the next dayShe did not call back for several days, I left two messages for her again without any return callsOn 9/28/Mr*** arrived at the Dealership to pick up ***’s vehicle, I explained the vehicle was not completed and I was still waiting for ***’s approval or a return phone call.I reviewed the situation and all repairs performed on this visit, also explaining why we recommended replacing the noisy drive beltsThe belt noise was not detectable at first diagnoses due the excessive noise from the defective cooling fan that was so loud that it covered up any belt squeaking.After answering his questions I extended the same offer to replace the belts without additional labor, only the partsHe agreed to pay for the repairs, and returned the following day to pick up the completed vehicle, We left on good terms after the transaction. John *** Service DirectorJaguar / Land Rover Minneapolis"

Initial Business Response /* (1000, 6, 2015/09/16) */
Customer called dealership with the problem that the key was stuck in the ignition and that the car was running because they could not turn it offWas told to bring the car in and we would inspect it and adviseWe took the ignition tumbler out
to remove the key and inspected the partThe part was in need of replacement and the customer was informedCustomer decided not to do the repair, told us not to do any more work on the car and that she would pick the car upCustomer was told that the the only way to start the vehicle without a new ignition was with a screw driverThe total bill was $201.00, to remove the key and diagnose the problemMy Service Department did everything by the book and bare no responsibility to customers complaint
Initial Consumer Rebuttal /* (3000, 8, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because it's not true they usually record the calls lets go over them they told me that they took a thin wire put on top of key and played with tumblers to get key out they never once told me they had the whole car apart they new from day one that I had another new key to try that was what we were gonna do first when they called me to tell me how much is was gonna cost that's when I told them I had to talk to my husband first told him my daughter was getting new key at my moms and would be out there to try t Steve said ok we'll have paper work ready still never mention that the car was apart but since my daughter got there before they got car back together she's the one that told me you had to start with screwdriver not them when she told me that I thought you had to put the screwdriver in the ignition to start so no they didn't go by the book they lied to me told me nothing about car being tore apart or did not mention about screwdriver told me it cost I ask why so much Steve said it took along time to get key out without mentioning that they tore car apart if I knew the whole car was apart what would I bring it home for to sit in my driveway and pay to tow it back I don't have money to throw around like that and let's get phone records I'm not happy with jaguar I'm not the only one if you look up complaints reviews about jaguar I'm not happy would like some compensation thank you *** will not buy a jaguar again

Initial Business Response /* (1000, 7, 2015/12/16) */
I've attached a email trail regarding the issue and the customers request to spilt the bill. Which we did along with spending $200 on goodwill repair before the windsheild was replaced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have decided to take my vehicle elsewhere in the future.

Initial Business Response /* (1000, 6, 2015/10/02) */
Received business response via e-mail from GM Ted [redacted] to Revdex.com, relaying (service) writer's initial findings on dash (JPG of dash attached):
"Below is my writers response to the owner of the Jaguar. The car came in with problem and we did...

nothing to cause his pre-existing problem.
Ted [redacted]
Jaguar Land Rover Minneapolis

From: [redacted]
Sent: Thursday, October 01, 2015 10:18 AM
Dash separating on the front edge where dash and windshield meet also around the center speaker area . advised customer we did nothing to the dash and unfortunately I have seen this issue before, but in his case it isn't covered by a warranty or an issue that was caused by any service preformed to his car. Common cause is heat from the car setting outside the dash separates and pulls loose. Told customer I would bring the issue to attention of field service Eng. if there were other options other than replacing dash advise him he could check with a trim or upholstery shop also."
Initial Consumer Rebuttal /* (3000, 8, 2015/10/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I had the insurance adjuster out to look at it. They said they have never seen this before the sun did not do this..you can see where they took the dash apart and did not put it back together again. The adjuster also pointed out where it was not reattached right. The service department is lying. This is also an abatement issue and the law states that they need to return my car to me in the same state I brought it too them. Any damage incurred while with them is there responsibility to take care of. I have contacted the attorney general with the state of Minnesota along with a private attorney.
Final Business Response /* (4000, 11, 2015/10/16) */
Talked to Customer and stated that the repair we did on his car could not have caused the damage to his car. I also invited him to the dealership to inspect his car with him and let him explain why and how he thinks we caused the problem.
He said he would and that he could not come in until after 4:30 PM because of work. He then told me he would call me and set up a appointment to come. I have not recieved a call as of yet.
Final Consumer Response /* (3000, 13, 2015/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not true. I did talk to Ted [redacted] and he wanted me to come in. I told I could but I worked until 4:30. He than said he would talk to the technician and then call on Monday to set up a time to meet. I am enclosing the conversation that I had with Ted. It shows how much they are lying and how uncooperative they are. You should be able to listen and see just what was really said.
thank you
https://mail.aol.com/38947-111/aol-6/en-us/mail/get-attachment.aspx?uid=32385187...⇄