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Hotel Nexus Reviews (8)

Complaint: ***
I am rejecting this response because: Once again, the Nexus's administration has failed to offer any explanation for the conversation I had when I cancelled my reservation and how I have been misinformedI found this behavior reprehensible and their offering a coupon is not appreciatedI understand this case is closed (after only days?), so there is no point to waste timeVery disappointed
*** ***

The Hotel Nexus has a cancellation policy that states: Reservations must be cancelled hours prior to your arrival date. Since, as this guest stated in his own words, cancelled his reservation the same day as he was scheduled to arrive Canceling a reservation within hours
of your arrival, cancellation fees will be applied.This is the same practice all airlines, rental car agency's, hospitals and hotels use as a standard operating procedure. thank you and please feel free to contact me if I may be of further assistance.Peter S*General ManagerHotel Nexus

This makes no sense. We have no reservation under this name. If the guest can provide a reservation # provided by hotel nexus, I would consider a refund if I deemed it was our error. Again, this does not make sense however I'm happy to discuss. Please call
206.612.3223 peter s***

Again, *** booked a non-refundable reservation thus is not eligible for a refund. Does not matter if or when *** tried to cancel reservation and we can not be blame for him incorrectly making assumptions. Non-refundable reservations are a very common practice throughout the travel industry and is not specific to the Hotel Nexus.As a final gesture of goodwill, we will again offer Paolo a comp one (1) night stay at Hotel Nexus for a future date. Please call me at to make your reservation.

I have resolved this with them Thanks

Complaint: ***
I am rejecting this response because:The manager of the Nexus failed to mention the conversation I had with the desk attendantLet me explain this concept to him: when people call to cancel a reservation, they do so because they don't want to get charged for a service they won't be receivingThere is no other reasonIn light of that, these are two possible scenarios for such a phone call:- honest answer: "yes *** ***, your reservation is cancelled, but unfortunately you will be charged nevertheless, due to our hours cancellation policy"- dishonest answer: "yes *** *** your reservation has been successfully cancelled and there is nothing you should worry about it"I got the 2nd answerWhile not mentioned explicitly, this led me to believe that I was not going to be chargedWhat else could be "successful"? Her being able to move the finger and click some button on her computer that cancels the reservation from your system? Had I received the honest answer, I would have arranged things differently and spared myself from driving hours at night. One thing is the cancellation policy, another thing is to leverage such policy to gain undue profitsThe people at the Nexus are therefore dishonestTheir practices are dishonest and upsettingSomeone should defend customers from such despicable abuses, and this is why I resorted to the Revdex.com
Sincerely,
*** ***

This makes no sense. We have no reservation under this name. If the guest can provide a reservation # provided by hotel nexus, I would consider a refund if I deemed it was our error. Again, this does not make sense however I'm happy to discuss. Please call
206.612.3223 peter s***

I have resolved this with them? Thanks

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Address: 2140 N Northgate Way, Seattle, Washington, United States, 98133-9007

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