Hotel Quijote Inn

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I will be directing this complaint directly to NissanThank you for your helpI will be file a new complaint

Wayzata Nissan is not a party to this transaction in any way and we believe this complaint should be directed to NissanThe extended warranty coverage is well known in the auto repair industry, especially at a transmission repair shop We're so sorry [redacted] charged you for a repair that was covered under warranty We recommend opening a file with Nissan Consumer Affairs as they may have a process to reimburse money paid to this other shopPlease let us know how we can assist with this or any other matter in the futureWe are happy to help! Their phone number is 1800-Nissan-1http://www.nissanassist.com/ProgramDetails.php?menu=

We have reviewed your correspondence and are sorry to hear that We'll keep the offer open until May 15th, but will consider it closed after that timeThank you Arnold

Consumer 'rebuttal' received via letter to Revdex.com, 3-29-17: "Dear Revdex.com Representative,Wayzata Nissan is making further misrepresentations regarding what happenedI was told multiple times there was nothing wrong with the carWhen a large car dealership makes representations that the car is inspected and that there's nothing wrong with the car whether verbal or nonverbal, many consumers, such as myself, will take them for their wordI notified Wayzata Nissan about the problems promptly after purchasing the car despite their claim that I waited.Furthermore, I paid more than just $4,for the carThe paperwork I have on file shows I paid $I told Wayzata Nissan that the repair estimate, which I was later told they had possession of, was over $5,In fact the estimate shows $in repairs excluding the cost of an electrical diagnostic of $plus tax and the unknown cost to repair the nonworking rear defrostThe total repairs could be more the $6000.00.Regarding to the paperwork Wayzata Nissan sent you, I don't recall this being the agreement that was agreed uponIn fact, I have never received any copies of this alleged agreement upon the sale of the car to meRegardless the alleged contract and the age of the car and number of miles the car has, I shouldn't be told multiple times that the car was inspected and that there's nothing wrong with the car.Kelly, who handles the owner's calls, and Management has either refused to allow me to talk to the owner or the owner is not interested in speaking with me directly about his company's sales techniques that misrepresented the condition of the carThe Wayzata Nissan and Kelly both have my number to give to the ownerWhy hasn't he called?The lack of truth and what I see as further game playing by Wayzata Nissan and it's employees is uncalled forThey are well aware of what they are doing to get by with as little expense as possiblePlease request that the owner contact Revdex.com and I in writing to resolve this problem in a fair manner not just for $1000.00.Sincerely, [redacted] ***"

Mr [redacted] purchased a Impala with 138,miles on October 27th, for $The vehicle was sold as is and we've included the paperwork that verifies thatMr [redacted] contacted us a couple weeks after the sale and was concerned that his vehicle had intermittent hesitation under accelerationWe requested that Mr [redacted] bring the vehicle to a shop to get the problem diagnosed and we'd consider some assistance for repairMr [redacted] had the repair shop complete the diagnosis and returned to us with no diagnosis or resolution for his concern, instead a list of items(noted as recommended not required), some maintenance, some future concerns, but mostly items to bring the car closer to specification of a 40,mile car and not one of 140,miles as was purchased which did not seem reasonable Short of the intermittent hesitation, Mr [redacted] never mentioned any other issues with the vehicle In the interest of trying to take care of Mr [redacted] we offered $and Mr [redacted] refused the help and insisted that he be paid $and would not consider anything lessWe were a bit disappointed since the vehicles original cost was $and the items noted did not appear to effect drivability and were fairly for the brand considering mileageTo this day we have not seen an estimate or diagnosis for the concern Mr [redacted] originally brought to our attention which was intermittent hesitationThe vehicle purchased was years old with 138,mile and As IsIn our opinion the wear and tear aligns with the year, miles and price In an effort to keep Mr [redacted] satisfied we are willing to compensate $which is 25% off of the original purchase price of $We feel this offer is fair and reasonable considering all things and we hope this changes Mr***'s experience Mr [redacted] has made clear that he does not wish to speak to the managers here in past conversationsIf this has changed, we'd be happy to reach out If there are any questions Mr [redacted] is free to reach out to us at any point in timeWe'll keep this open for days from Mr***'s receipt of the letter Thank you Arnold [redacted] ###-###-####

We've been working directly with the customer and believe this is resolved to their satisfaction

I contacted Ms*** She was complaining about the [redacted] rebates that were suppose to be done for her The complaint has been resolved It was just a misunderstanding.Thank you [redacted] ***

Initial Business Response /* (1000, 5, 2016/02/15) */
We have connected with the customer and resolved the issue to his satisfaction.
Thanks!
Initial Consumer Rebuttal /* (2000, 7, 2016/02/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was issued....

Took vehicle to another shop where they fixed it properly.

Mr.  [redacted] purchased a 2008 Impala with 138,175 miles on October 27th, 2017 for $4000.00. The vehicle was sold as is and we've included the paperwork that verifies that. Mr. [redacted] contacted us a couple weeks after the sale and was concerned that his vehicle had intermittent hesitation under...

acceleration. We requested that Mr. [redacted] bring the vehicle to a shop to get the problem diagnosed and we'd consider some assistance for repair. Mr. [redacted] had the repair shop complete the diagnosis and returned to us with no diagnosis or resolution for his concern, instead a list of items(noted as recommended not required), some maintenance, some future concerns, but mostly items to bring the car closer to specification of a 40,000 mile car and not one of 140,000 miles as was purchased which did not seem reasonable.   Short of  the intermittent hesitation, Mr. [redacted] never mentioned any other issues with the vehicle.  In the interest of trying to take care of Mr. [redacted] we offered $650 and Mr. [redacted] refused the help and insisted that he be paid $5000 and would not consider anything less. We were a bit disappointed since the vehicles original cost was $4000 and the items noted did not appear to effect drivability and  were fairly normal for the brand considering mileage. To this day we have not seen an estimate or diagnosis for the concern Mr. [redacted] originally brought to our attention which was intermittent hesitation. The vehicle purchased was 8 years old with 138,000 mile and As Is. In our opinion the wear and tear aligns with the year, miles and price.  In an effort to keep Mr. [redacted] satisfied we are willing to compensate $1000 which is 25% off of the original purchase price of $4000. We feel this offer is  fair and reasonable considering all things and we hope this changes Mr. [redacted]'s experience.     Mr. [redacted] has made clear that he does not wish to speak to the managers here in past conversations. If this has changed, we'd be happy to reach out.  If there are any questions Mr. [redacted] is free to reach out to us at any point in time. We'll keep this open for 30 days from Mr. [redacted]'s receipt of the letter.   Thank you   Arnold [redacted] ###-###-####

We've been working directly with the customer and believe this is resolved to their satisfaction.

Consumer 'rebuttal' received via letter to Revdex.com, 3-29-17: "Dear Revdex.com Representative,Wayzata Nissan is making further misrepresentations regarding what happened. I was told multiple times there was nothing wrong with the car. When a large car dealership makes representations that the car is inspected and that there's nothing wrong with the car whether verbal or nonverbal, many consumers, such as myself, will take them for their word. I notified Wayzata Nissan about the problems promptly after purchasing the car despite their claim that I waited.Furthermore, I paid more than just $4,000.00 for the car. The paperwork I have on file shows I paid $4448.75. I told Wayzata Nissan that the repair estimate, which I was later told they had possession of, was over $5,000.00. In fact the estimate shows $5576.56 in repairs excluding the cost of an electrical diagnostic of $89.99 plus tax and the unknown cost to repair the nonworking rear defrost. The total repairs could be more the $6000.00.Regarding to the paperwork Wayzata Nissan sent you, I don't recall this being the agreement that was agreed upon. In fact, I have never received any copies of this alleged agreement upon the sale of the car to me. Regardless the alleged contract and the age of the car and number of miles the car has, I shouldn't be told multiple times that the car was inspected and that there's nothing wrong with the car.Kelly, who handles the owner's calls, and Management has either refused to allow me to talk to the owner or the owner is not interested in speaking with me directly about his company's sales techniques that misrepresented the condition of the car. The Wayzata Nissan and Kelly both have my number to give to the owner. Why hasn't he called?The lack of truth and what I see as further game playing by Wayzata Nissan and it's employees is uncalled for. They are well aware of what they are doing to get by with as little expense as possible. Please request that the owner contact Revdex.com and I in writing to resolve this problem in a fair manner not just for $1000.00.Sincerely,[redacted]"

Initial Business Response /* (1000, 5, 2016/02/16) */
I met with the customer and she had some concerns regarding the lender (Nissan) used to secure financing. There was a dispute over money owed on a previous lease and some concerns over outstanding payments on a new vehicle. I connected with...

the lender and shared the customer concerns with them. It was our understanding the lender was going to update the account to reflect zero dollars owed by the customer and the same time update the credit reports as requested by the customer . I've forwarded the contact information of a person at the lender the customer could speak directly with in case there were more questions or concerns. It is our understanding that the customer and lender are now in contact and the customer requested letter from the lender is in the process of being sent out. We have already compensated the customer about $450 in an effort maintain customer satisfaction with Wayzata Nissan over this dispute with the lender. We are truly sorry about any inconvenience experienced with us or the lender and hope to do business again in the future.

Wayzata Nissan is not a party to this transaction in any way and we believe this complaint should be directed to Nissan. The extended warranty coverage is well known in the auto repair industry, especially at a transmission repair shop.  We're so sorry [redacted] charged you for a...

repair that was covered under warranty.  We recommend opening a file with Nissan Consumer Affairs as they may have a process to reimburse money paid to this other shop. Please let us know how we can assist with this or any other matter in the future. We are happy to help!  Their phone number is 1800-Nissan-1http://www.nissanassist.com/ProgramDetails.php?menu=2

We have reviewed your correspondence and are sorry to hear that.  We'll keep the offer open until May 15th, but will consider it closed after that time. Thank you Arnold

Initial Business Response /* (1000, 5, 2015/06/22) */
We have received the customers request for a refund on their Service Agreement. The refund process typically takes about 6-8 weeks to complete and is calculated on the pro rated usage based on time and mileage. The amount the warranty company...

came back with was $530.25-$50.00 Cancellation fee which leaves $480.25 for refund. This amount was based on the cancellation date you provided us in April. Due to the long wait time Wayzata Nissan will pay for your cancellation fee of $50.00. This will bring your refund total to $530.25. We Thank you and hope we can do business again in the near future.
Please call us with any questions.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will be directing this complaint directly to Nissan. Thank you for your help. I will be file a new complaint.

I contacted Ms. [redacted].  She was complaining about the [redacted] rebates that were suppose to be done for her.  The complaint has been resolved.  It was just a misunderstanding.Thank you [redacted]