I would like to congratulate you on such a huge accomplishment, which takes a great deal of determination. According to your customer profile your ordered was placed on December 22, 2016 and your order email confirmation was sent the same day. The tassel frame that you ordered was shipped out...
on July 13, 2017; several months later. I would like to apologize for the delay in your shipment, as it is always our goal to provide exceptional customer service; in which we failed you there. To correct our error, I have given you a full refund and expedited your tassel frame order to the new address that you provided. I hope this package reaches you in a timely matter, without any complications.
Thank you for being a valued customer. I understand that you have had an unsatisfactory experience when it came to booking your reservation and I sincerely apologize for the issue, as we want to make everyone’s experience with Santa the best experience possible. Unfortunately the time...
slot that you requested was available due to the operating hours of the mall. For your inconvenience, I have provided you with a complimentary reservation for Easter 2018.Have a Happy Holidays!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:While I appreciate the complimentary Easter Package, I think it is imperative that you know that we did go to our session early. There was NO ONE there--no appointments, NOTHING. Your story was simply not true, and I NEVER appreciate being lied to. The attendant working there told me they did not have anyone waiting or set up to be there.
Regards,[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and find that this resolution, although not timely, is satisfactory to me. It was unfortunate I got no response from the business until I escalated the complaint to MarathonFoto's biggest customer, the Marine Corps Marathon. MarathonFoto is investigating their poor customer service process to find out why the their staff would not transfer me to management with my concern and why the online complaint form was returned to me with an irrelevant response. In addition to their inflated prices, their customer service amounts to stonewalling customers. I would never recommend this company.
Regards,
[redacted]
Our company prides ourselves in the level of photography expertise that we provide. Therefore, it deeply saddens me that this customer wasn’t pleased the photo proofs; as we provide individualized customer service by working with customer to provide satisfaction. However, no photo is...
perfect, so for an additional cost our company does offer touch ups to appease each customer. Nevertheless, we value 100% customer satisfaction, so we have reached out to the customer several times via email and phone to no avail to offer free touch ups. The customer’s account has been notated of the offer for whenever they are ready to place an order. I hope this clears up any concerns or issues, as we look forward to assisting this customer.
We called and spoke with the customer. We have provided her with a full refund, a reorder of her photos with some additional complimentary photos for the trouble, and we are having the lab expedite her order.
I would like to apologize for the quality of customer service that was provided, as well for the backorder of the tassel frame. We assure that customer satisfaction is our top priority and we want the service at our company to reflect that principle. To correct our wrong, I have refunded the...
entire purchase price, as well allowed the customer to keep all products. Please feel free to contact me with any additional questions or concerns. Thanks,[redacted]Customer Service Manager3490 Martin Hurst Road Tallahassee, FL, 32312Office: ###-###-####Office: ###-###-####Online: ic...⇄
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me. They were very quick to get back to me and resolve this matter. I have received my new items and are happy with the result.
Regards,
[redacted]
I sincerely apologize for any inconvenience these issues may have caused the customer. I have taken the liberty of refunding the customer’s account of $65. However, according to our website, the digital download that was purchased is non-refundable. That information can be located under...
Frequently Asked Question. Our digital images return policy states that, “Please note that digital images and CDs are not refundable.” We value our customers, and I hope that this has cleared up any concerns.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hence, I dont know how will I get the refund. I closed my account in the U.S. Bank. How about sending a check to my address in Florida. That will work for me. ( if you have anothor method, let me know) If you cannot contact me regarding the place of delivery. this is the organization that will receive my shipment. Call them for assistance. [redacted] regards, thanks! Hence, the refund will be given to the card I ordered from ( I already closed my account in that bank ) please let me know if there is any other way that I can get my refund. ( check for example ). Regards,
Rayan Almokharrij
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The Iconic group contacted me and offered me a full refund for the products in dispute. Resolved!
Regards,
[redacted]
This is the resolution to case # [redacted]. Customer has been refunded as requested. Thanks,[redacted]Customer Service Manager3490 Martin Hurst Rd Tallahassee, FL 32312Online: [redacted].com
Thank you for being a valued customer. I understand that your complaint is that you never received the photo package that you purchased in a timely a matter, and that you called for assistance; which a supervisor promised you a rushed order with a tracking number to no avail. This...
does not reflect the quality of service and experience that we intend to provide our valued customers, and we do not take this lightly as we have trained all of our staff to deal with all type of situations. To investigate the matter, I combined through your customer profile and I was not able verify any type of communication between you and my staff. Neither the less, I overnighted you a new order with the [redacted] tracking number of #[redacted], and provided a partial refund that takes 1-3 business days to process. Congratulations on graduating, and I hope you enjoy your pictures. Please let me know if I can be of any further assistance.
I would like to congratulate you on such a huge accomplishment, which takes a great deal of determination. According to your customer profile your ordered was placed on December 22, 2016 and your order email confirmation was sent the same day. The tassel frame that you ordered was shipped out...
on July 13, 2017; several months later. I would like to apologize for the delay in your shipment, as it is always our goal to provide exceptional customer service; in which we failed you there. To correct our error, I have given you a full refund and expedited your tassel frame order to the new address that you provided. I hope this package reaches you in a timely matter, without any complications.
Thank you for being a valued customer. I understand that you have had an unsatisfactory experience when it came to booking your reservation and I sincerely apologize for the issue, as we want to make everyone’s experience with Santa the best experience possible. Unfortunately the time...
slot that you requested was available due to the operating hours of the mall. For your inconvenience, I have provided you with a complimentary reservation for Easter 2018.Have a Happy Holidays!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:While I appreciate the complimentary Easter Package, I think it is imperative that you know that we did go to our session early. There was NO ONE there--no appointments, NOTHING. Your story was simply not true, and I NEVER appreciate being lied to. The attendant working there told me they did not have anyone waiting or set up to be there.
Regards,[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID [redacted], and find that this resolution, although not timely, is satisfactory to me. It was unfortunate I got no response from the business until I escalated the complaint to MarathonFoto's biggest customer, the Marine Corps Marathon. MarathonFoto is investigating their poor customer service process to find out why the their staff would not transfer me to management with my concern and why the online complaint form was returned to me with an irrelevant response. In addition to their inflated prices, their customer service amounts to stonewalling customers. I would never recommend this company.
Regards,
[redacted]
Our company prides ourselves in the level of photography expertise that we provide. Therefore, it deeply saddens me that this customer wasn’t pleased the photo proofs; as we provide individualized customer service by working with customer to provide satisfaction. However, no photo is...
perfect, so for an additional cost our company does offer touch ups to appease each customer. Nevertheless, we value 100% customer satisfaction, so we have reached out to the customer several times via email and phone to no avail to offer free touch ups. The customer’s account has been notated of the offer for whenever they are ready to place an order. I hope this clears up any concerns or issues, as we look forward to assisting this customer.
We called and spoke with the customer. We have provided her with a full refund, a reorder of her photos with some additional complimentary photos for the trouble, and we are having the lab expedite her order.
I would like to apologize for the quality of customer service that was provided, as well for the backorder of the tassel frame. We assure that customer satisfaction is our top priority and we want the service at our company to reflect that principle. To correct our wrong, I have refunded the...
entire purchase price, as well allowed the customer to keep all products. Please feel free to contact me with any additional questions or concerns. Thanks,[redacted]Customer Service Manager3490 Martin Hurst Road Tallahassee, FL, 32312Office: ###-###-####Office: ###-###-####Online: ic...⇄
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...
[redacted], and find that this resolution is satisfactory to me. They were very quick to get back to me and resolve this matter. I have received my new items and are happy with the result.
Regards,
[redacted]
Customer was contacted and provided a refund for the issue.
I sincerely apologize for any inconvenience these issues may have caused the customer. I have taken the liberty of refunding the customer’s account of $65. However, according to our website, the digital download that was purchased is non-refundable. That information can be located under...
Frequently Asked Question. Our digital images return policy states that, “Please note that digital images and CDs are not refundable.” We value our customers, and I hope that this has cleared up any concerns.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hence, I dont know how will I get the refund. I closed my account in the U.S. Bank. How about sending a check to my address in Florida. That will work for me. ( if you have anothor method, let me know) If you cannot contact me regarding the place of delivery. this is the organization that will receive my shipment. Call them for assistance. [redacted] regards, thanks! Hence, the refund will be given to the card I ordered from ( I already closed my account in that bank ) please let me know if there is any other way that I can get my refund. ( check for example ). Regards,
Rayan Almokharrij
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The Iconic group contacted me and offered me a full refund for the products in dispute. Resolved!
Regards,
[redacted]
This is the resolution to case # [redacted]. Customer has been refunded as requested. Thanks,[redacted]Customer Service Manager3490 Martin Hurst Rd Tallahassee, FL 32312Online: [redacted].com
Thank you for being a valued customer. I understand that your complaint is that you never received the photo package that you purchased in a timely a matter, and that you called for assistance; which a supervisor promised you a rushed order with a tracking number to no avail. This...
does not reflect the quality of service and experience that we intend to provide our valued customers, and we do not take this lightly as we have trained all of our staff to deal with all type of situations. To investigate the matter, I combined through your customer profile and I was not able verify any type of communication between you and my staff. Neither the less, I overnighted you a new order with the [redacted] tracking number of #[redacted], and provided a partial refund that takes 1-3 business days to process. Congratulations on graduating, and I hope you enjoy your pictures. Please let me know if I can be of any further assistance.