Dear Mr***,I am sorry that you made several attempts to contact us and no one called you backI know you have already talked to *** *** but I would like to take over the situation and make it rightSince this incident happened a while back, I think it is necessary to get it fixed
immediately regardless of the outcome of the insurance claimI know you are under the impression that the claim was not submitted , but that is an issue that I will follow up internally with our insurance and the person responsible for following up with themI would like to return the cost of the replacement key to your accountPlease contact me at your earliest convenience at ###-###-#### or at ***@***.com I look forward to speaking with you soon.Sincerely,*** ***Director of Rooms DivisionHotel Valencia Riverwalk
Dear Mr***,I am sorry that you made several attempts to contact us and no one called you backI know you have already talked to *** *** but I would like to take over the situation and make it rightSince this incident happened a while back, I think it is necessary to get it fixed
immediately regardless of the outcome of the insurance claimI know you are under the impression that the claim was not submitted , but that is an issue that I will follow up internally with our insurance and the person responsible for following up with themI would like to return the cost of the replacement key to your accountPlease contact me at your earliest convenience at ###-###-#### or at ***@***.com I look forward to speaking with you soon.Sincerely,*** ***Director of Rooms DivisionHotel Valencia Riverwalk