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Hotel Vetiver

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Hotel Vetiver Reviews (2)

Review: This hotel has an unfair no refund policy. They charge me for a four day stay when I did not stay there at all. After much persuasion the [redacted] only refunded the tax for the stay $120.00 but charge $686.05 to my card. I believe this is unfair and unreasonable.Desired Settlement: I would like a credit to my account for the nights that I did not use which in a refund of $686.05- $120.00 in which the balance would be $566.05.

Review: I visited nyc on date 7/**/14-8/*/14 and stayed at hotel vetiver of [redacted].when I arrived I noticed a few broken items the room including the table night stand aswell there was a broken handle on the inside shower.we cleaned the room when we left everything was how we walked in originally.when I arrived home I seen the hotel had charged my account for 150.00.I contacted the hotel to resolve this matter.The hotel claims that we chipped the table that was in the room.when we left the room it was spotless.when I tried to contact the [redacted] I got passed around all morning until I finally got a hold of someone and all he did was argue with me.he also told me he would get his money one way or the other when we didnt damage or do anything wrong to or in his hoterDesired Settlement: stop trying to charge myself and other customers for stuff that the didnt do

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Description: HOTELS

Address: 29-11 39th Avenue, Long Island City, New York, United States, 11101-2712

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