HotelClub

I stayed at [redacted] last week. Its one of the best hotels. The service is excellent. Rooms are big and clean . Its close all the tourist attractions .
Only complaint is the wifi is a bit slow to my liking.

Initial Business Response /* (1000, 10, 2014/10/07) */
Contact Name and Title: [redacted] Manager
Contact Email:[redacted]
I have spoken to the customer directly and resolved this with him directly. The agent who provided the second hotel offered what was available at...

that time and the hotel was in fact only a 7 minutes walk from the customers original hotel which we deem to be a close distance. Regardless of this we did try several times to get a full refund from the second hotel for the customer but the hotel refused. I spoke to the customer today and I agreed to issue him with 40 Member Rewards to be redeemed against a future booking. We look forward to be of service to Mr [redacted] in the future and thank him for his custom.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I can confirm that this was made through [redacted]. By my credit card statement
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/12/04) */
Contact Name and Title: [redacted], Manager
Contact Phone: +XXXXXXXXXXX
Contact Email:[redacted]
Dear Mr [redacted],
These bookings were cancelled by our Fraud department as the transactions triggered some of the fraud...

alerts we have in place. Refunds were issued in 2 sets of transactions for each booking (4 transactions). All of these transactions were refunded back to the card you originally booked with on the 30th & 31st October. Please contact your bank in case there is still any refund pending and if you have any further questions please email: verifications@hotelclub. I have also requested that someone reach out to you to inform you of the same.
Kind Regards
[redacted]

While attempting to book airline tickets with [redacted] Airlines through [redacted].com, the website was informing me of an error when I selected the option to book my flight. However, my bank account was being charged for flight reservations that were not made!!!
When I contacted the [redacted].com customer service line, they could not find my information because there was no reservation for the representatives to search for. I, then had to contact my bank to release the hold that was requested by [redacted].com.
I attempted to book my flight a second time the same way but on a different device thinking I'd receive a different result, but the same exact thing happened. So, I decided to book my flight directly through [redacted] Airlines, which was successful.
After I believed all was resolved, four (4) days later, my bank account showed two transactions, both of the amount of the reservations I was attempting to make through [redacted].com. I contacted [redacted].com again to no avail because they still did not see the reservation I was attempting to make.

Initial Business Response /* (1000, 8, 2015/04/13) */
Contact Name and Title: [redacted] Manager
Contact Email: [redacted]@hotelclub.com
We apologise for the inconvenience and someone has now just spoken to Mr [redacted] and is assisting him with his request and we believe this issue...

is now resolved.
Regards
The HotelClub Team

My family travel often, I was so disappointed at [redacted]. I rented a car at Orlando airport and was $150 including tax and fee. By the end, I paid more than double!! By problem was the mileage charge. My confirmation never mention anything about mileage therefore I assumed it was unlimited since I just another booked another reservation with unlimited mileage for $160. What an insult when the rental company told me 10 miles per day are included. Yes 10 not 100 miles per days!! So next booked with caution when it comes to [redacted].

Initial Business Response /* (1000, 9, 2014/03/09) */
[redacted]
This case was closed the Hotelclub end within 48 hours of the customer reaching out to us and was fully finalised[redacted]
The International...

Transaction fee is levied by the customers bank and not Hotelclub and occurs due to the location of our payment gateway and we are in the process of trying to find a solution to help our customers avoid this going forward. As a gesture of goodwill we refunded the International transaction fee to the customer from our end [redacted] confirmed this to the customer and had not heard back since. We apologise for any inconvenience this may have caused and hope we can try to be of service again in the future.