Hotrodz "LLC"

To whom it may concern (Revdex.com), At HotRodz, we are a parking enforcement company which patrol parking lots with high problem incidentsWe are licensed by the city of Denver for services to provided and protect the interests of private company owners against violators in their lotsSeeing how we are a parking enforcement company, it is expected to receive complaints from violators against usHowever, we work with companies to maintain their interests and to ensure their rights are reservedIt is the desire of the private owners to have complete access to their parking spaces at all timesWe operate completely within the guidelines and practices of the Denver traffic and parking regulations, codes, and ordinancesWithin the years of operations, we have had the support of the Denver Community Mediation Concepts stating that we have the best posted signs for parking lots, the mayor of Denver who has seen and supported our business, as well as letter of recommendations from said private businessOver these years, we have increased community report as well as lowered the crime rate of the areas we patrol to almost 0%The purpose of change within the businesses to booting vehicles is to provide a low impact alternative to tow trucks which can sometimes be three times moreThe private business understands that people make mistakes and want to give the violators an opportunity to pay a small fine rather than returning to no vehicle whatsoever henceforth saving time and expenses To the complaint made against HotRodz ( [redacted] ) Your request for refund is deniedAlthough you read the sign inside of [redacted] stating that their establishment is street parking only, you neglected the signs posted in the parking lot you had violatedUpon leaving the parking lot, you walk past signs clearly stating that it is private property for [redacted] parking onlyTo park at your own risk and the consequences that you are taking once you decide to park and walk offThe issue that you had with with one of our agents was simply my agent doing his jobAs the sign you neglected to read states that it is private parking only and that you will be booted and fined in the amount of $Yes it is true that we were investigated by news media, however their intent was not to get the whole storyAs stated above, we are placed to protect the properties which we patrolWe handle problem parking lots to ensure access to the businesses that we partner with to ensure their rights are being protectedIn America, Cash is the only legal tender for services providedWe no longer accept credit cards due to the fact that after transactions, violators would call their financial institutions and cancel the orderAnother problem we also avoid is the overwhelming increase of credit card fraud and identity theftI am very interested as to whom you contacted within the police departmentWe have a high rapport with the police departmentPlease provide the local government entities that are “apparently” having problems with usSeeing how we have a deep tie within the neighborhood as well as local companies and law enforcement, any concerns about us from these “entities” is very important to usI, like you, would also like to also express my concerns when it comes to the citizens of the neighborhoods we patrolThe citizens that are continuously being hounded and their establishments continuously being violatedIt is for these reasons that we were asked to come inNot only does our presence lower and in some cases eradicate crime rates, but the parking lots we have are shared with tow companiesThey were tired of hearing a car was towed, even if they were a violatorSo the boot system was put into action to show the violator that they were in the wrongAnd rather than not having a vehicle, after the small fine was paid (which is three times lower than a tow to help save money as well as open people's eyes up to the signs posted throughout the lot) the vehicle is released and the violator is aware that the parking lot is indeed private propertyRather than expending time to research claims placed against us from violators, look into the properties that we service and how we've reduced crime rates, transformed blocks, and protected them from violators each dayRespectfully Submitted, [redacted] HotRodz L.L.C

The request of a refund of $is deniedWe apologize that you feel you were treated in a rude mannerAt HotRodz LLC we do not service the [redacted] to harass the guestsAlthough you were not the person that checked in, the policy of the hotel upon cheis to ask if there are any vehicles Once the information is documented, each guest is given a parking permit and told to hang up visibly from the window to prevent situations like the one you experienced from happeningThere are signs posted throughout the hotel parking, including each entrance and one placed on the front desk [redacted] has a company cell phone in his pocket due to the fact that he is a night managerAfter hours, he has the phone to answer any boot issues and direct those issues on the spot rather than waiting until the morning to release the vehicle The reason [redacted] gave you a discount was to emphasize the fact that our intention is to not harass the guestThe fact that no permit was placed in your vehicle was the reason for the bootWe offer a discount to the guests because we cannot release the vehicle for freeThe fee of $is for services rendered for the placement of the bootAs far as the drop fee, it applies to tow trucks onlyHotRodz is a boot company with no affiliation with the tow truck industryWe actually make it a point to restrain from towing out of the Ramada to in fact give the owner of the vehicle time to come back and pay a small fine to get the boot off on the spot instead of coming to a realization that their vehicle is missingAs far as the sharpie on the ticket, I do not believe that my manager would act in that mannerIf it was sharpied out he would have shown you his ID as well as the signs posted with the number to verify who he wasPlease bring in the ticket in and we can work to find a solutionIn case you need the number again: ###-###-####.Respectfully Submitted, [redacted] HotRodz L.L.C

To whom it may concern (Revdex.com), At HotRodz, we are a parking enforcement company which patrol parking lots with high problem incidentsWe are licensed by the city of Denver for services to provided and protect the interests of private company owners against violators in their lotsSeeing how we are a parking enforcement company, it is expected to receive complaints from violators against usHowever, we work with companies to maintain their interests and to ensure their rights are reservedIt is the desire of the private owners to have complete access to their parking spaces at all timesWe operate completely within the guidelines and practices of the Denver traffic and parking regulations, codes, and ordinancesWithin the years of operations, we have had the support of the Denver Community Mediation Concepts stating that we have the best posted signs for parking lots, the mayor of Denver who has seen and supported our business, as well as letter of recommendations from said private businessOver these years, we have increased community report as well as lowered the crime rate of the areas we patrol to almost 0%The purpose of change within the businesses to booting vehicles is to provide a low impact alternative to tow trucks which can sometimes be three times moreThe private business understands that people make mistakes and want to give the violators an opportunity to pay a small fine rather than returning to no vehicle whatsoever henceforth saving time and expenses To the complaint made against HotRodz, The request for a refund is deniedYour complaint that the person that booted your vehicle was waiting in the parking lot but didn't say anything is irrelevantThere are signs posted throughout the parking lot, including as you enter/leavePosted on these signs include: “THIS IS YOUR WARNING!”, “PARK AT YOUR OWN RISK”“THIS LOT IS PATROLLED AT ALL TIMES”, as well as “NO TRESSPASSING”The issue with $cash was also on the same sign that says the fine is “$per city ordinance”Regardless of minutes or minutesOnce the violation is made, the boot is thrownRespectfully Submitted, [redacted] HotRodz L.L.C

Bottom line is Hotrodz ILLEGIALLY booted my vehicle and scratched my rimThey had NO right to boot my car! obviously that's why they took the boot off! Also when I called and spoke with the "manager" [redacted] he was VERY rude from the beginning of the call not me! None of this is matters! The fact is I parked my car LEGALLY as I WAS a customer of [redacted] and they booted my car ILLEGALLY and scratched my rim! It's very simple from a legal standpointThe fact of the matter is that it's obvious that if they didn't boot my car when they shouldn't have, then I wouldn't have got a scratch on my rim!!! Bottom line is, I was a customer of [redacted] as the guy verified and they booted my car for NO reason and by doing so scratched my rim period!!! Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***

To whom it may concern (Revdex.com), At HotRodz, we are a parking enforcement company which patrol parking lots with high problem incidentsWe are licensed by the city of Denver for services to provided and protect the interests of private company owners against violators in their lots. Seeing how we
are a parking enforcement company, it is expected to receive complaints from violators against usHowever, we work with companies to maintain their interests and to ensure their rights are reserved. It is the desire of the private owners to have complete access to their parking spaces at all timesWe operate completely within the guidelines and practices of the Denver traffic and parking regulations, codes, and ordinancesWithin the years of operations, we have had the support of the Denver Community Mediation Concepts stating that we have the best posted signs for parking lots, the mayor of Denver who has seen and supported our business, as well as letter of recommendations from said private businessOver these years, we have increased community report as well as lowered the crime rate of the areas we patrol to almost 0%The purpose of change within the businesses to booting vehicles is to provide a low impact alternative to tow trucks which can sometimes be three times moreThe private business understands that people make mistakes and want to give the violators an opportunity to pay a small fine rather than returning to no vehicle whatsoever henceforth saving time and expenses. To the complaint made against HotRodz, The request for a refund is deniedI personally talked to the agent in question about the smell of marijuanaFirst off, there are three dispensaries in the area, the area is going to smell like marijuanaSecond, *** is a call for service locationThey watch violators park and walk over to the neighboring establishmentWhen that happens, they call us for serviceThird, we have good relations with the policeIf there was involvement, or contact was made at any time, it is standard procedure to wait until contact is madeFourth, we display our ID over our uniformsWe do not hide and we do not refuseAnd lastly, our fine is $cashWe do not accept credit cardsThe fine and a licensed drivers I.Dis a requirement before our agents can release a vehicleRespectfully Submitted, *** *** HotRodz L.L.C

To whom it may concern (Revdex.com),At HotRodz, we are a parking enforcement company which patrol parking lots with high problem incidentsWe are licensed by the city of Denver for services to provided and protect the interests of private company owners against violators in their lots. Seeing how we
are a parking enforcement company, it is expected to receive complaints from violators against usHowever, we work with companies to maintain their interests and to ensure their rights are reserved. It is the desire of the private owners to have complete access to their parking spaces at all timesWe operate completely within the guidelines and practices of the Denver traffic and parking regulations, codes, and ordinancesWithin the years of operations, we have had the support of the Denver Community Mediation Concepts stating that we have the best posted signs for parking lots, the mayor of Denver who has seen and supported our business, as well as letter of recommendations from said private businessOver these years, we have increased community report as well as lowered the crime rate of the areas we patrol to almost 0%The purpose of change within the businesses to booting vehicles is to provide a low impact alternative to tow trucks which can sometimes be three times moreThe private business understands that people make mistakes and want to give the violators an opportunity to pay a small fine rather than returning to no vehicle whatsoever henceforth saving time and expenses. To the complaint made against HotRodz, The response to your request is: DeniedYou have violated the rights of a private business to whom we are contracted withAs you stated, you had saw the signs that said reserved parking and moved to a different parking lotAs per regulations set in the city of Denver, we are required to have one sign posted in plain view of publicThe lot that you had parked in had 10+ signs posted within the lotWe do not have to post a sign on each individual parking spotWe apologize on the behavior of our agent and have talked to her and taken appropriate measures to ensure this will never happen again to ensure that professionalism and courtesy are met to our standards at all timesAs far as the complaint in detail, the numerous signs posted are each a warning that the lot you parked in was private propertyEach with a warning that by parking here you will either be towed or bootedOur intention was to ensure that you become aware of the situation and that the parking lot you inhibited is indeed private property and by violating these warnings you would have to pay for services performed due to the violationAt any time, you could have called the main office number listed on the signs, the receipt from the violation incident, or the number from the mobilization noticeI am an understanding individual and also the company managerWe are neither scam artists nor an unethical business, we are a company to protect the properties contracted with from violators. Respectfully Submitted,*** *** HotRodz L.L.C

To whom it may concern (Revdex.com),At HotRodz, we are a parking enforcement company which patrol parking lots with high problem incidentsWe are licensed by the city of Denver for services to provided and protect the interests of private company owners against violators in their lots. Seeing how we
are a parking enforcement company, it is expected to receive complaints from violators against usHowever, we work with companies to maintain their interests and to ensure their rights are reserved. It is the desire of the private owners to have complete access to their parking spaces at all timesWe operate completely within the guidelines and practices of the Denver traffic and parking regulations, codes, and ordinancesWithin the years of operations, we have had the support of the Denver Community Mediation Concepts stating that we have the best posted signs for parking lots, the mayor of Denver who has seen and supported our business, as well as letter of recommendations from said private businessOver these years, we have increased community report as well as lowered the crime rate of the areas we patrol to almost 0%The purpose of change within the businesses to booting vehicles is to provide a low impact alternative to tow trucks which can sometimes be three times moreThe private business understands that people make mistakes and want to give the violators an opportunity to pay a small fine rather than returning to no vehicle whatsoever henceforth saving time and expenses. To the complaint made against HotRodz,The response to your request is: DeniedYou have violated the rights of a private business to whom we are contracted withThe $boot fee, or in your case, $50, is more than a fair enough compromiseThe intention was not to hold your car "ransom", but to ensure that you become aware of the situation and parking lot you inhibited and to pay for services completed due to the violationWe are neither a predatory nor unethical business that extorts money from violatorsAs you stated, you did not see the signs due to the fact that you were in a hurry and was not paying attention (stated in the original complaint)The $fine that we charge violators parking illegally in private parking lots is to pay for the violation occurred within the time, the labor and services provided by the agent, as well as the time done by the agent to wait for the violator to return which can sometimes lead to hoursWe worked with this customer and understood the situation she was in and agreed to half paymentThis is not an infringement on basic ethics, this is protecting the interests and needs of the private properties we protectWe are sorry that you are upset and had a negative encounter during this situation and have already addressed this issue with the agent provided above, but we encourage you next time to observe and look at the 10+ signs posted that warn you from parking there and the consequences that will occur, especially the posted right by the driveway entranceThis will prevent any further problems or incidents you feel have been extorted. Respectfully Submitted,*** ***HotRodz L.L.C

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

To whom it may concern (Revdex.com), At HotRodz, we are a parking enforcement company which patrol parking lots with high problem incidents. We are licensed by the city of Denver for services to provided and protect the interests of private company owners against violators in their lots. Seeing how we...

are a parking enforcement company, it is expected to receive complaints from violators against us. However, we work with companies to maintain their interests and to ensure their rights are reserved. It is the desire of the private owners to have complete access to their parking spaces at all times. We operate completely within the guidelines and practices of the Denver traffic and parking regulations, codes, and ordinances. Within the 3 years of operations, we have had the support of the Denver Community Mediation Concepts stating that we have the best posted signs for parking lots, the mayor of Denver who has seen and supported our business, as well as letter of recommendations from said private business. Over these years, we have increased community report as well as lowered the crime rate of the areas we patrol to almost 0%. The purpose of change within the businesses to booting vehicles is to provide a low impact alternative to tow trucks which can sometimes be three times more. The private business understands that people make mistakes and want to give the violators an opportunity to pay a small fine rather than returning to no vehicle whatsoever henceforth saving time and expenses.    To the complaint made against HotRodz ([redacted]) Your request for refund is denied. Although you read the sign inside of [redacted] stating that their establishment is street parking only, you neglected the 17 signs posted in the parking lot you had violated. Upon leaving the parking lot, you walk past 5 signs clearly stating that it is private property for [redacted] parking only. To park at your own risk and the consequences that you are taking once you decide to park and walk off. The issue that you had with with one of our agents was simply my agent doing his job. As the sign you neglected to read states that it is private parking only and that you will be booted and fined in the amount of $100. Yes it is true that we were investigated by news media, however their intent was not to get the whole story. As stated above, we are placed to protect the properties which we patrol. We handle problem parking lots to ensure access to the businesses that we partner with to ensure their rights are being protected. In America, Cash is the only legal tender for services provided. We no longer accept credit cards due to the fact that after transactions, violators would call their financial institutions and cancel the order. Another problem we also avoid is the overwhelming increase of credit card fraud and identity theft. I am very interested as to whom you contacted within the police department. We have a high rapport with the police department. Please provide the local government entities that are “apparently” having problems with us. Seeing how we have a deep tie within the neighborhood as well as local companies and law enforcement, any concerns about us from these “entities” is very important to us. I, like you, would also like to also express my concerns when it comes to the citizens of the neighborhoods we patrol. The citizens that are continuously being hounded and their establishments continuously being violated. It is for these reasons that we were asked to come in. Not only does our presence lower and in some cases eradicate crime rates, but the parking lots we have are shared with tow companies. They were tired of hearing a car was towed, even if they were a violator. So the boot system was put into action to show the violator that they were in the wrong. And rather than not having a vehicle, after the small fine was paid (which is three times lower than a tow to help save money as well as open people's eyes up to the 17 signs posted throughout the lot) the vehicle is released and the violator is aware that the parking lot is indeed private property. Rather than expending time to research claims placed against us from violators, look into the properties that we service and how we've reduced crime rates, transformed blocks, and protected them from violators each day. Respectfully Submitted, [redacted] HotRodz L.L.C.

To whom it may concern (Revdex.com),   At HotRodz, we are a parking enforcement company which patrol parking lots with high problem incidents. We are licensed by the city of Denver for services to provided and protect the interests of private company owners against violators in their lots. Seeing how...

we are a parking enforcement company, it is expected to receive complaints from violators against us. However, we work with companies to maintain their interests and to ensure their rights are reserved. It is the desire of the private owners to have complete access to their parking spaces at all times. We operate completely within the guidelines and practices of the Denver traffic and parking regulations, codes, and ordinances. Within the 3 years of operations, we have had the support of the Denver Community Mediation Concepts stating that we have the best posted signs for parking lots, the mayor of Denver who has seen and supported our business, as well as letter of recommendations from said private business. Over these years, we have increased community report as well as lowered the crime rate of the areas we patrol to almost 0%. The purpose of change within the businesses to booting vehicles is to provide a low impact alternative to tow trucks which can sometimes be three times more. The private business understands that people make mistakes and want to give the violators an opportunity to pay a small fine rather than returning to no vehicle whatsoever henceforth saving time and expenses.   To the complaint made against HotRodz, The request for a refund is denied. When you parked your vehicle in the designated spot, you went to the neighboring business [redacted]  My agent then proceeded to do his job and place the boot on the car since you were not a [redacted] customer at first. When you had come back and saw it was booted you are correct that my agent did in fact go to the store and verify your presence there. He then went back and took the boot off without further due and you said the boot scratched your rim. To begin with, all of our boots are serviced frequently and are designed to protect the wheel to the vehicle that is restrained. There is a rubber coat that protects and prevents damage to the wheel. Next, the phone call to my manager [redacted]. The phone call was immediately begun in a rude manner of your behalf.  After demanding that we fix this immediately and come pay for it now, [redacted] told you that we do not just “pay you off”. There is a process that needs to be fulfilled. He said that you would need to talk to the attorney and file a claim. When you asked for the information, he was not at the desk and said you could look the information up because it is public knowledge.  Not only do our signs say “park at your own risk”, there are circumstances and procedures that must be fulfilled by both parties. You failed to abide by these procedures and took off. When my manager called you back to inform you to file a claim, and that you could not leave (although you had already taken off) so we can take pictures (which was verified by 2 agents that there was in fact no damage and the damage you were referring to was an old dent that was rusted up) to have evidence for our claim. You claimed you had already left. You were instructed to go back to fulfill our end of the procedures and you agreed saying you would turn back immediately, you did not. It is due to this that your request has been denied. Respectfully, [redacted] HotRodz L.L.C

Bottom line is Hotrodz ILLEGIALLY booted my vehicle and scratched my rim. They had NO right to boot my car! obviously that's why they took the boot off! Also when I called and spoke with the "manager" [redacted] he was VERY rude from the beginning of the call not me! None of this is matters! The fact is I parked my car LEGALLY as I WAS a customer of [redacted] and they booted my car ILLEGALLY and scratched my rim! It's very simple from a legal standpoint. The fact of the matter is that it's obvious that if they didn't boot my car when they shouldn't have, then I wouldn't have got a scratch on my rim!!! Bottom line is, I was a customer of [redacted] as the guy verified and they booted my car for NO reason and by doing so scratched my rim period!!!
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

To whom it may concern (Revdex.com), At HotRodz, we are a parking enforcement company which patrol parking lots with high problem incidents. We are licensed by the city of Denver for services to provided and protect the interests of private company owners against violators in their lots. Seeing how we...

are a parking enforcement company, it is expected to receive complaints from violators against us. However, we work with companies to maintain their interests and to ensure their rights are reserved. It is the desire of the private owners to have complete access to their parking spaces at all times. We operate completely within the guidelines and practices of the Denver traffic and parking regulations, codes, and ordinances. Within the 3 years of operations, we have had the support of the Denver Community Mediation Concepts stating that we have the best posted signs for parking lots, the mayor of Denver who has seen and supported our business, as well as letter of recommendations from said private business. Over these years, we have increased community report as well as lowered the crime rate of the areas we patrol to almost 0%. The purpose of change within the businesses to booting vehicles is to provide a low impact alternative to tow trucks which can sometimes be three times more. The private business understands that people make mistakes and want to give the violators an opportunity to pay a small fine rather than returning to no vehicle whatsoever henceforth saving time and expenses.    To the complaint made against HotRodz, The request for a refund is denied. Your complaint that the person that booted your vehicle was waiting in the parking lot but didn't say anything is irrelevant. There are 17 signs posted throughout the parking lot, including 5 as you enter/leave. Posted on these signs include: “THIS IS YOUR WARNING!”, “PARK AT YOUR OWN RISK”. “THIS LOT IS PATROLLED AT ALL TIMES”, as well as “NO TRESSPASSING”. The issue with $100 cash was also on the same sign that says the fine is “$100 per city ordinance”. Regardless of 5 minutes or 30 minutes. Once the violation is made, the boot is thrown. Respectfully Submitted, [redacted] HotRodz L.L.C.

The request of a refund of $50 is denied. We apologize that you feel you were treated in a rude manner. At HotRodz LLC we do not service the [redacted] to harass the guests. Although you were not the person that checked in, the policy of the hotel upon check-in is to ask if there are any vehicles....

Once the information is documented, each guest is given a parking permit and told to hang up visibly from the window to prevent situations like the one you experienced from happening. There are 24 signs posted throughout the hotel parking, including each entrance and one placed on the front desk. [redacted] has a company cell phone in his pocket due to the fact that he is a night manager. After hours, he has the phone to answer any boot issues and direct those issues on the spot rather than waiting until the morning to release the vehicle.  The reason [redacted] gave you a discount was to emphasize the fact that our intention is to not harass the guest. The fact that no permit was placed in your vehicle was the reason for the boot. We offer a discount to the guests because we cannot release the vehicle for free. The fee of $50 is for services rendered for the placement of the boot. As far as the drop fee, it applies to tow trucks only. HotRodz is a boot company with no affiliation with the tow truck industry. We actually make it a point to restrain from towing out of the Ramada to in fact give the owner of the vehicle time to come back and pay a small fine to get the boot off on the spot instead of coming to a realization that their vehicle is missing. As far as the sharpie on the ticket, I do not believe that my manager would act in that manner. If it was sharpied out he would have shown you his ID as well as the signs posted with the number to verify who he was. Please bring in the ticket in and we can work to find a solution. In case you need the number again: ###-###-####.Respectfully Submitted,[redacted]HotRodz L.L.C.