[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello, We have investigated the situation along with all communication that transpired between our Customer Service Representative and the customerWe have determined that our Customer Service Representative should have handled the situation differently and offered to replace the defective part without the customer needing to do anythingWe will be addressing this specific case to both the individual as a coaching and training session as well as the entire department We are sending out a brand new tested unit to the customer and they do not need to send anything back to us or incur any additional costsThe tracking number for their replacement package is with USPS [redacted] We are notifying the customer of this as well and making sure they know that this was our mistakeIf you need anything else regarding this, please don't hesitate to let me know Thank you, Eugene W [redacted] HDE
February 16, Dear [redacted] ***, I wanted to present to you the accurate details on this transaction as shown below for case ID [redacted] The customer placed an order through our direct website at www[redacted] .com on December 11th, We had recently discovered that we had email server problems that prevented us from receiving emails to our main support email for our direct website which is support@ [redacted] .com and is now fixedThe emails he had sent were not intentionally ignored and simply that they were never received and we had no idea there was an issue.Based on the information presented, we agree with a full refund to the customer and while we were in the process of doing so a few days ago, we noticed that the customer made a chargeback with [redacted] on his payment for this order so we are unable to push the refund through and [redacted] will be doing so once they approve his chargeback [redacted] does not allow us the option of a refund since they are now handling the approval for refundIf for some reason, [redacted] does not automatically refund the customer, we will take care of it manually on our end.Please don't hesitate to contact me if you have any questionsSincerely,Eugene W Director of Business Development
February 18, 2015Dear [redacted] ***, I wanted to present to you the accurate details on this transaction as shown below for case ID [redacted] . The customer placed an order through our direct website at www.shophqe.com on January 27th, 2015. We had recently discovered... that we had email server problems that prevented us from receiving emails to our main support email for our direct website which is [redacted] .com and is now fixed. The emails she had sent were not intentionally ignored and simply that they were never received and we had no idea there was an issue.On 2/12/15, the customer was fully refunded with [redacted] Transaction ID [redacted] . Please don't hesitate to contact me if you have any questions. Sincerely, Eugene W Director of Business Development
do not trust the companyKind scam or rip your off .when deal with them be very carefully my advice stay way and buy your head from headache coming in future
April 1, Dear *** ***,
I wanted to present to you the accurate details on this transaction as shown below for case ID ***The customer placed an order through *** Canada on 3/3/Their order was processed and shipped out on 3/4/via USPS First
Class International Service with tracking number ***For international packages, from US to Canada it can take anywhere from 2-weeks to arrive depending if Canadian customs intercepts the package which we have no control over.The customer was already refunded the full amount of their purchase prior to us receiving this letter so we are not aware of what transpired with the customer complaintOur *** Canada order transaction details for this customer shows a full refund of CDN$ was refunded back to the customerPlease don't hesitate to contact me if you have any questionsSincerely,Eugene W
Director of Business Development HDE
February 16, Dear *** ***,
I wanted to present to you the accurate details on this transaction as shown below for case ID ***The customer placed an order with us through *** on August 8th, They made contact with us about months later on
February 2nd, to inform us that they wanted to return their purchaseAt this time, our customer service team declined a return due to the amount of time that had passedThe customer had days from the date of receipt to request a return, but this was far past that time frame which is why they were declined a returnIf it was a more reasonable time frame like days or even days we would have done something for the customer, but months later is a far stretch.Out of goodwill, we went ahead and processed a 50% refund in the amount of $and the customer does not need to return anything to us or do anything furtherPlease don't hesitate to contact me if you have any questionsSincerely,Eugene W
Director of Business Development HDE
Hello,
We have investigated the situation along with all communication that transpired between our Customer Service Representative and the customer. We have determined that our Customer Service Representative should have handled the situation differently and offered to replace the...
defective part without the customer needing to do anything. We will be addressing this specific case to both the individual as a coaching and training session as well as the entire department.
We are sending out a brand new tested unit to the customer and they do not need to send anything back to us or incur any additional costs. The tracking number for their replacement package is with USPS [redacted]. We are notifying the customer of this as well and making sure they know that this was our mistake.
If you need anything else regarding this, please don't hesitate to let me know.
Thank you,
Eugene W[redacted]
HDE
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
February 18, 2015Dear [redacted],
I wanted to present to you the accurate details on this transaction as shown below for case ID [redacted].
The customer placed an order through our direct website at www.shophqe.com on January 27th, 2015. We had recently discovered...
that we had email server problems that prevented us from receiving emails to our main support email for our direct website which is [redacted].com and is now fixed. The emails she had sent were not intentionally ignored and simply that they were never received and we had no idea there was an issue.On 2/12/15, the customer was fully refunded with [redacted] Transaction ID [redacted].
Please don't hesitate to contact me if you have any questions.
Sincerely,
Eugene W
Director of Business Development
February 16, 2015
Dear [redacted],
I wanted to present to you the accurate details on this transaction as shown below for case ID [redacted].
The customer placed an order through our direct website at www.[redacted].com on December 11th, 2014. We had recently discovered that we...
had email server problems that prevented us from receiving emails to our main support email for our direct website which is support@[redacted].com and is now fixed. The emails he had sent were not intentionally ignored and simply that they were never received and we had no idea there was an issue.Based on the information presented, we agree with a full refund to the customer and while we were in the process of doing so a few days ago, we noticed that the customer made a chargeback with [redacted] on his payment for this order so we are unable to push the refund through and [redacted] will be doing so once they approve his chargeback. [redacted] does not allow us the option of a refund since they are now handling the approval for refund.
If for some reason, [redacted] does not automatically refund the customer, we will take care of it manually on our end.Please don't hesitate to contact me if you have any questions.
Sincerely,Eugene W
Director of Business Development
do not trust the company. Kind scam or rip your off .when deal with them be very carefully my advice stay way and buy your head from headache coming in future .
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello, We have investigated the situation along with all communication that transpired between our Customer Service Representative and the customerWe have determined that our Customer Service Representative should have handled the situation differently and offered to replace the defective part without the customer needing to do anythingWe will be addressing this specific case to both the individual as a coaching and training session as well as the entire department We are sending out a brand new tested unit to the customer and they do not need to send anything back to us or incur any additional costsThe tracking number for their replacement package is with USPS [redacted] We are notifying the customer of this as well and making sure they know that this was our mistakeIf you need anything else regarding this, please don't hesitate to let me know Thank you, Eugene W [redacted] HDE
February 16, Dear [redacted] ***, I wanted to present to you the accurate details on this transaction as shown below for case ID [redacted] The customer placed an order through our direct website at www[redacted] .com on December 11th, We had recently discovered that we had email server problems that prevented us from receiving emails to our main support email for our direct website which is support@ [redacted] .com and is now fixedThe emails he had sent were not intentionally ignored and simply that they were never received and we had no idea there was an issue.Based on the information presented, we agree with a full refund to the customer and while we were in the process of doing so a few days ago, we noticed that the customer made a chargeback with [redacted] on his payment for this order so we are unable to push the refund through and [redacted] will be doing so once they approve his chargeback [redacted] does not allow us the option of a refund since they are now handling the approval for refundIf for some reason, [redacted] does not automatically refund the customer, we will take care of it manually on our end.Please don't hesitate to contact me if you have any questionsSincerely,Eugene W Director of Business Development
February 18, 2015Dear [redacted] ***, I wanted to present to you the accurate details on this transaction as shown below for case ID [redacted] . The customer placed an order through our direct website at www.shophqe.com on January 27th, 2015. We had recently discovered... that we had email server problems that prevented us from receiving emails to our main support email for our direct website which is [redacted] .com and is now fixed. The emails she had sent were not intentionally ignored and simply that they were never received and we had no idea there was an issue.On 2/12/15, the customer was fully refunded with [redacted] Transaction ID [redacted] . Please don't hesitate to contact me if you have any questions. Sincerely, Eugene W Director of Business Development
do not trust the companyKind scam or rip your off .when deal with them be very carefully my advice stay way and buy your head from headache coming in future
April 1, Dear *** ***,
I wanted to present to you the accurate details on this transaction as shown below for case ID ***The customer placed an order through *** Canada on 3/3/Their order was processed and shipped out on 3/4/via USPS First
Class International Service with tracking number ***For international packages, from US to Canada it can take anywhere from 2-weeks to arrive depending if Canadian customs intercepts the package which we have no control over.The customer was already refunded the full amount of their purchase prior to us receiving this letter so we are not aware of what transpired with the customer complaintOur *** Canada order transaction details for this customer shows a full refund of CDN$ was refunded back to the customerPlease don't hesitate to contact me if you have any questionsSincerely,Eugene W
Director of Business Development HDE
February 16, Dear *** ***,
I wanted to present to you the accurate details on this transaction as shown below for case ID ***The customer placed an order with us through *** on August 8th, They made contact with us about months later on
February 2nd, to inform us that they wanted to return their purchaseAt this time, our customer service team declined a return due to the amount of time that had passedThe customer had days from the date of receipt to request a return, but this was far past that time frame which is why they were declined a returnIf it was a more reasonable time frame like days or even days we would have done something for the customer, but months later is a far stretch.Out of goodwill, we went ahead and processed a 50% refund in the amount of $and the customer does not need to return anything to us or do anything furtherPlease don't hesitate to contact me if you have any questionsSincerely,Eugene W
Director of Business Development HDE
Hello,
We have investigated the situation along with all communication that transpired between our Customer Service Representative and the customer. We have determined that our Customer Service Representative should have handled the situation differently and offered to replace the...
defective part without the customer needing to do anything. We will be addressing this specific case to both the individual as a coaching and training session as well as the entire department.
We are sending out a brand new tested unit to the customer and they do not need to send anything back to us or incur any additional costs. The tracking number for their replacement package is with USPS [redacted]. We are notifying the customer of this as well and making sure they know that this was our mistake.
If you need anything else regarding this, please don't hesitate to let me know.
Thank you,
Eugene W[redacted]
HDE
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
February 18, 2015Dear [redacted],
I wanted to present to you the accurate details on this transaction as shown below for case ID [redacted].
The customer placed an order through our direct website at www.shophqe.com on January 27th, 2015. We had recently discovered...
that we had email server problems that prevented us from receiving emails to our main support email for our direct website which is [redacted].com and is now fixed. The emails she had sent were not intentionally ignored and simply that they were never received and we had no idea there was an issue.On 2/12/15, the customer was fully refunded with [redacted] Transaction ID [redacted].
Please don't hesitate to contact me if you have any questions.
Sincerely,
Eugene W
Director of Business Development
February 16, 2015
Dear [redacted],
I wanted to present to you the accurate details on this transaction as shown below for case ID [redacted].
The customer placed an order through our direct website at www.[redacted].com on December 11th, 2014. We had recently discovered that we...
had email server problems that prevented us from receiving emails to our main support email for our direct website which is support@[redacted].com and is now fixed. The emails he had sent were not intentionally ignored and simply that they were never received and we had no idea there was an issue.Based on the information presented, we agree with a full refund to the customer and while we were in the process of doing so a few days ago, we noticed that the customer made a chargeback with [redacted] on his payment for this order so we are unable to push the refund through and [redacted] will be doing so once they approve his chargeback. [redacted] does not allow us the option of a refund since they are now handling the approval for refund.
If for some reason, [redacted] does not automatically refund the customer, we will take care of it manually on our end.Please don't hesitate to contact me if you have any questions.
Sincerely,Eugene W
Director of Business Development
do not trust the company. Kind scam or rip your off .when deal with them be very carefully my advice stay way and buy your head from headache coming in future .
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]