Hottexhaust.com

I ordered an exaust from you guys on Thursday. It said the transaction went through. The money came out of my bank and now I'm 755$ gone and the exaust said that I haven't completed the purchase. The money got taken out of my account. What am I supposed to do? I have an appointment to get it put on next week that I'll also have to cancel and make another one. Can you guys either send me my money back or can we make the purchase go through? I've contacted you guys already and still waiting for a response!

Hot exhaust sent me the wrong product tried to say the picture on their website was the correct picture I downloaded pictures of the product I wanted and its not what they sent me They said they would send me a refund in full for my money then charged me 25% for a restock fee when I talk to them about this they would not answer any of my emails

I ordered a full *** exhaust that shipped out late after I made an inquiry on its status. Once I received it I realized they sent me an exhaust for a standard sized truck bed and not the extended cab. I thought to myself accidents happen, let me contact customer support and get it straight. Hott exhaust's customer service is clueless and was no help. After going around in circles I was sent to a guy named John G. that seemed like he could and was going to help me. After he got back to me the following day he told me that the exhaust I bought was discontinued and that I had two choices - return the exhaust or take it to a shop and have it extended to the proper length. I bought this exhaust because it was bolt on and I was doing this alone in my driveway...now I am not. John told me they would cover the cost to have the pipe extended and low and behold just like I thought after having the exhaust extended I sent Hottexhaust the bill and no compensation and radio silence ever since.

I have submitted multiple e-mails and have called multiple times in attempt to warranty an item that is broken within the warranty time frame. Order number #XXXXX. SKU XXXXXXXXXX. Item *** (Type-S) 2.0L *** Legal Catalytic Converter EO# D-XXX-XXX. Order Total: $496.54 USD Date Placed: 23rd Oct 2019. Payment method via ***. This item was installed into the car and within a month failed. Sounds like a piece is broken inside and now has a check engine light again. Further documentation can be provided. Attempted to contact manufacturer due to product warranty who indicated it needed to be resolved with the retailer. Unable to get them to answer phone calles, emails, or social media.

. While every company misses from time to time, it is important to also point out when they do things right. I recently ordered a replacement muffler from this company and the transaction was flawless. Placed my order through their web site, credit card was charged correctly, item was drop-shipped directly from the manufacturer, tracking information was accurate and timely. I am very pleased overall with every part of my transaction.

exhaust system part # XXXXX purchased online via 20% coupon 1st time customer order#
XXXXX.
this for our 2007 ***, their
website states guaranteed fitment. purchase date 06-02-2019, once received we had our local ***
removed the old system and try to install this
system. The rear pipes were touching the gas tank and would not go on the muffler ends (diam. pressed/made wrong). We contacted *** Tech Line - *** we sent him pics of it he then sent us 2 new rear pipes in warranty date 07-10-2019.
back to *** 2 weeks later for exhaust install but same, took more pics then next day laid it out in our driveway taking more pics.
I sent multiple emails, scanned receipts and pics all to Hottexhuast (was told send to ***@hottexhaust.com),
Monday August 5th, last email, Hott exhaust, its been a week and I've heard nothing back or any emails on my #XXXXX exhaust system, your website says guaranteed fitment, not
So as the pics I sent your show that, that should have been an easy install on our 2007 ***. I'd rather not ship the system back, big/heavy pkg.
Please refund my purchase or ship me 2 new mufflers.
They have not contacted me 1 time or offered a
refund. Purchased new less 20% discount $714.77 charged on my *** Card.
At this point I just want a full refund.
I can forward emails, pics etc. if needed.

I purchased 2 exhaust manifolds with integrated catalytic converters on 02MAY2019 from their website (Order number XXXXX). I specified in the order comment to "Please verify these (parts) are the CORRECT direct-fit replacement for *** part #'s XXXXXXXXXX and *** (L&R Catalytic Converters for 2006 *** 3.0 RWD.". The order was paid in full with my *** card. The parts were received on 08MAY19 at 1:24pm. My mechanic attempted to install the parts on 16MAY19 discovering the parts were not direct-fit as advertised on their website, and could not be installed. I contacted HOTTEXHAUST.COM and submitted a customer service ticket (Ticket #***) on 19MAY19. I called Customer Service on 20MAY19 but could not talk to a live representative and left a voicemail referencing the ticket number and the issue that the parts were not Direct-Fit. I called again on 22MAY19, unable to get a live person, left another voicemail. I finally received the first contact from Mr. *** via email on Tuesday May 21st with a detailed form to submit regarding the order and describing the issue. I returned the form via email on 26MAY19 with 5 pictures documenting the discrepancies in the parts, along with attachments of the original order form and the receipt from my mechanic for Labor Charges of $793.07 in their attempt to install the Hottexhaust parts and re-installing the OEM parts to make the car operable again. After waiting a week for a Customer Service response (none received either email or phone), I sent a follow-up email on 30MAY19 asking for status of the return request. No response received. I called customer service again on Friday 31MAY19, no operator response, left voicemail referencing past voicemails and date/time that 3 emails were sent. On Monday 03JUN19 I left voicemail again this time with the Sales department after attempting to reach Mr. through the company phone extension directory. Again, no operator response or any response from Customer Service. To date I have received no contact from Sales, Customer Service or any other company representative.

their delivery date page is not accurate. I called customer service and was immediately met with a guy giving me attitude. The product I oredered had rust inside some of the exhaust runners. And the were not flush with mounting face so much so that I can stick a flathead inside the space and bend the pipe. That was the case on 2 of the runners. The rest were either not aligned like I said or had early stages of rust. I paid about 850 dollars to have rust inside the pipes with out them being flush and bad customer service with an attitude. I left no stars. *** they are over charging like crazy. I mean look at their 02 sensor page. ARE SELLING 02 SENSORS FOR MORE THAN 100 ***!

Order date was 5-01-2019
Delivered on 5/06/2019
Items are two California Legal Catalytic Converters for $ 1.076.47, *** Card. SKU XXXXXXXX & XXXXXXXX
When they arrived my Mechanic installed both Cataytic Converters. After installation my mechanic drove the truck to heat up the converters to test if they are working properly. After the test drive he brought it back to his shop and placed it on the computer. The engine light came on after the truck warmed up and the computer continued to send two codes 420 & 430, which describes that the CC are not working properly and to California Standards. I asked Hottexhaust to contact my Mechanic (CT Auto) in Fresno CA. which they did. They worked back and forth to try to correct the problem over a week to two week period which they were not able to do. My mechanic says the CCs are defective and not working to California Standards. The computer continues to send out codes 420 & 430. Hottexhaust.com has now stopped communicating with us and my mecahanic. I have asked for my money to be returned and I want to send the CCs back on May30, May 31 and on June 3. Each time they ignore my request.

On November 14, 2018, I purchased a catalytic converter for my vehicle from *** (d/b/a Hottexhaust.com). I made the purchase after performing extensive research on the manufacturer's (***) website and the merchant's website, and after receiving verbal assurances from both *** and Hottexhaust that this item was 100% compatible with my vehicle; that it would meet all applicable state emissions requirements; and that it would meet or exceed all original equipment manufacturer standards. (The representatives I spoke to at Hottexhaust were *** from technical support and ***, the business owner and/or sales manager). I received the catalytic converter on 11/19 or 11/20, and it was installed shortly thereafter.

Over the next 2-3 weeks, I went through a number of drive cycles with my vehicle, and each time the newly installed catalytic converter failed the car's on-board diagnostics (this was evidenced by a check engine light and failure code that was specific to this part - and this part only). I contacted the manufacturer's technical support team (***), who confirmed the part I received was the correct part, and agreed it was not functioning in line with the manufacturer's representations. He advised me to contact Hottexhaust for instructions on how to process a return.

On 12/18, I relayed the details above to *** at Hottexhaust via email, and asked him how to proceed with the return. I did not receive a response.

On 12/19, I sent a follow-up email to ***. Late that night, he responded indicating that he needed a return authorization from the manufacturer.

On 12/20, a representative from the manufacturer's technical support team (***) called me to review the details of my issue once again. As above, *** agreed that the part was not functioning in line with the manufacturer's representations, and he said he would authorize the return. He also instructed me to contact *** at Hottexhaust again for instructions on how to process a return. I said I would do that, and also asked *** to call ***, which he agreed to do.

On 12/20, I emailed *** requesting instructions on how to process the return. I did not receive any response.

On 12/27, I sent a follow-up email to *** asking for instructions on how to process the return. I did not receive any response.

On 1/4/19, I contacted *** from technical support via Hottexhaust's web-chat service in an attempt to obtain his assistance reaching ***. He was unable/unwilling to provide help.

On September 4, 2018 I purchased a catalytic converter on line from Hottexhaust for $270.00 CDN +taxes totally $305.10CDN. Due to a time constraint I mistakenly hit the wrong button when I checked out and I hit the USD credit card button instead of CDN credit card. I was charged $305.10USD on my *** amounting to $413.00CDN instead of $305.10CDN.

The CDN price of $270.00 +tax is the correct price as I could have purchased the same item from a local auto parts store for $284.00 but regrettably chose to save the $14.00 and buy on line.

I called back the company on Sept 11, 2018 to attempt to have the billing corrected and after texting with a customer service rep named *** to confirm that the amount should have been in CDN and not in USD, I talked to *** at ext. *** who was rather cross with me even though I admitted that it was my mistake. After several minutes he asked for the details and my card number and promised to rectify the situation the next day by crediting the initial charge and redoing the charge in CDN$.
I assumed that it had been done but when I received my statement in October I saw that the credit had not been done so I went on line ad texted with another customer service rep who again confirmed that I was correct in expecting a correction in the billing. He gave me another extension number 1 but I ended up talking to the same person as the previous time, ***, who again promised to rectify the situation after asking for the invoice number XXXXX and my card number.
The next month on November 19, 2018 I called again because the fix had not been done again and dialed 0 in order to talk to a Manager and I talked to *** who told me that I could not talk to a Manager but she was instructed to have me talk to *** again who is the manager of the department but he was not available, on a conference call, and that he would call me back. *** took my information and promised that she would make sure that the credit was made and was surprised that this was still an issue since it was standard procedure to issue a credit when this type of situation occurred.

*** never called me back and today I checked on my credit card account to find that the credit had still not been applied as promised.

The day after I placed my order, I received message saying product was awaiting shipment. Several days later, the status still said awaiting shipment. I did an online chat to check the status and was told that the part I ordered was one they make in house, that it might take several more days, and that I'd have to call John at ext *** for more info. Left John a message. A few more days went by and then I got an automated email saying product had shipped. John called later that day. He was polite and answered a couple additional questions I had about the order.

Received product a few days later. Found condition of product to be unacceptable. Welds were all sloppy, jagged, and uneven. So much so that there was a section about a 1/4" long in which the outer edge of one of the pipes wasn't welded at all. Test fit the part and it was so crooked it wouldn't fit in my vehicle.

Called John. He said he'd send a return label that day and would call the next morning to let me know if they could provide another option. He didn't send the label and didn't call back.

I called back 3 days later and he said he'd send me an email to which he wanted me to reply with a description of the issues. He sent the email and I replied within a few minutes. Three more days went by before he sent the return label.

I shipped the return the day I received the label. They received the return the next day.

Five days later, I still hadn't received my refund or any more information. I emailed John and explained that I was without a vehicle until I could order the part in question from the dealer, which I couldn't do until I got my refund.

Six days later, still no response from John, so I called an left a voicemail reiterating that I was without transportation and would appreciate an update.

Two days later, still no response from John, so I did a chat to see if there was someone else who could help me. Was told John was the only one who could help me. Called again during their published business hours and got a message saying office was closed before I was redirected to a general voicemail on which I left another message explaining the situation and asking for an update.

Two days later, still no response from anyone at hottexhaust, so I did another chat, said that I'd emailed John, left multiple voicemails, and received no response. I then asked "is there anyone there that can help me or should I just assume ***?". I was then told I could call extension *** instead, but not until the following day because they were closing early.

The next morning, I called extension *** and spoke with Melissa. She was apologetic, friendly, and seemed interested in helping me, but said John had to authorize the refund and that he was at *** all week, so she wasn't sure when she could talk to him but that she'd have him call me. I told her I'd rather not speak to John because I was pretty sure he had no interest in customer service so she agreed to call me back herself. She called back within half an hour and told me the refund had been processed. I received confirmation of the refund from my bank a few minutes later.

So, I was without a vehicle for an extra three weeks just because John couldn't be bothered to process my refund.

Placed an order with John by phone on March 5, 2018, paid in full at the time of order. I was told it would ship no later than March 12/18. Days later and 4 phone calls with messages left and 3 emails I finally got through to John and the shipping date is now March 19/18. Called 3 time and emailed 3 time that week to confirm shipping was done. I talked to John and he told me he was in Mexico and that morning his car broke down. Just a bunch of excuses for terrible service and communications. I was told it would be shipped on that Friday March 23rd. Called on the 26th because still no invoice or tracking number. I was told it just left that day. Their website states 4 days to Vancouver. It has now been 8 days and I still don't have my order. April 2/18 I talked to John and told him if my order was not here today to cancel it and return my money. All of a sudden I have a tracking number and an invoice. *** said delivery would be April 2/18 by end of the day, nothing showed. It has now been 28 days and nothing is here. I had been happy with Hott Exhaust with past purchases but it will never happen again

Do not take their word as far as delivery time. I waited almost two weeks for a part. When I noticed that the part hadn't shipped yet the day before I was told I would get it, they told me that the manufacturer may or may not have it ready in another week and a half. I got no call or heads up by Hottexhaust as to a possible delay.

We gave Hottexhaust our vehicle info and they shipped a part that did not fit. They did nothing to resolve the problem. They ignored emails and never returned phone calls. We had to escalate through *** because Hottexhaust still did not do anything to resolve the problem. Thanks only to ***, we got our money back. *** also refunded to us the cost of shipping that Hottexhaust should have paid, but didn't.