Houchens Food Group Reviews (%countItem)
Houchens Food Group Rating
Address: 1001 main street, Munfordville, Kentucky, United States, 42765
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+1 (270) 780-2893 |
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Coupon Fraud-
Presented my phone for an online dip (tobacco) coupon. Before I clicked the (timed) coupon, I Asked if they could take that type of coupon. They said they could, so I clicked for the coupon to show. They scanned it, but then said they could NOT take that type of coupon and didn’t have the system for it. Coupon timed out after five minutes, so I lost my $7.50 coupon because of their error. I called grizzly tobacco to see if the coupon could be reissued, but they showed that the coupon had been redeemed and nothing could be done. We had not received a product, but IGA has claimed the coupon and said that we couldn’t use it. I have a redemption code that shows that they claimed the money from grizzly and they still refused to honor the coupon for us. This is fraud and I reported them to grizzly.
I am reporting that the incident that happened at IGA #64 in Munfordville has been resolved for *** with the online coupon for the Grizzly Wintergreen Dip. The District Manager for that store is looking at getting a handheld scanner installed to make sure that they can scan these type of coupons in the future. The store manager was not aware of any issues until today. When Ms. came in today, store manager rang up the order and refunded the $7.50 from the total order for her. We apologize for the inconvenience.
Thank You,
***
DM Houchens Industries
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution has been satisfactory to me. I consider this complaint resolved. This is the first time I’ve had to contact Revdex.com for help with an issue. Pretty sure it’s the first issue that I’ve been angry enough to have to take it this far. I did have contact with the manager on duty to try to resolve the issue before I opened a case with the Revdex.com and she got snotty with me and told me that she wouldn’t do anything to correct the issue even though it was her fault.
Anyways, issue resolved. Thank you!
Regards