Houk Air Conditioning

Tell us why here Dear Mr& Mrs***, We did receive your rejection regarding our response to your complaint with the Revdex.com We do apologize for the frustrations regarding the installation your hvac equipment Houk is working diligently to resolve all the items mentioned in your complaint At this time, we do believe the mechanical issues listed have been resolved We have submitted the appropriate information to the manufacture and asked they make an exception in regards to the equipment registration We are awaiting a response from the manufacturer Houk AC Incstrives for ultimate customer satisfaction and would like to very much to resolve your complaints to the best of our ability We look forward to continually working with you to achieve your complete satisfaction Best Regards! Sincerely, [redacted] ***, General Manager Houk AC Inc [redacted] ***

Complaint: [redacted] I am rejecting this response because: I'm waiting to hear from you or [redacted] regarding the response from CarrierI don't think it would take but a few minutes to make a decisionI still have no paperwork on my unitsI don't know where it would have been left when they were installedPlease let me know when I can receive some paperwork and decision from Carrier? Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Chris, I'm waiting to hear from you or [redacted] regarding the response from CarrierI don't think it would take but a few minutes to make a decisionI still have no paperwork on my unitsI don't know where it would have been left when they were installedPlease let me know when I can receive some paperwork and decision from Carrier? Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I still haven't received a report from RichardAlso, I have yet to hear back regarding the warrantyIn response regarding the warranty isn't acceptable when in fact Houk knew this was a custom homeThey knew the buyer of the homeThe builder was not made aware of the need to inform client.Once these two last items have been resolved we can close the case Regards, [redacted] ***

We contacted Mr*** and explained that to him that the HVAC system installed in his home was a heat pump systemAny thermostat installed on his unit must be heat pump compatibleHeat pump t-stats must be set up and programmed correctly to workWe offered to sell and install Mr [redacted] a Honeywell Z-Wave t-stat that is compatible and approved by the OEM for $375, but he declinedWe have scheduled a service call to check the operations of his unit for Friday, February 23rd

ON MAY 20, OUR HOUK TECHNICIAN ARRIVED AND FOUND THE CUSTOMER'S FATHER-IN-LAW TRYING TO FIX THE THERMOSTATA HOMEOWNER VOIDS HIS WARRANTY SHOULD AN UNAUTHORIZED OR UNQUALIFIED PERSON WORKS ON THEIR HVAC SYSTEMOUR TECHNICIAN DIAGNOSTIC THE PROBLEM AND DETERMINED THE AMP FUSE WAS BLOWN AND REPLACED ITTHE TECHNICIAN ALSO FOUND THE T-STAT WAS NOT OPERABLE DUE TO A MISSING JUMPER WIREFATHER-IN-LAW OR HOMEOWNER APPARENTLY MISPLACED THE WIREHOMEOWNER DECLINED THE ESTIMATE TO REPAIR THE THERMOSTATALTHOUGH THE CUSTOMER IS RESPONSIBLE FOR THE CHARGE OF $108.00, AS A GOODWILL GESTURE HOUK WILL WAIVE THE LABOR CHARGE TO INSTALL THE FUSE OF $ MR [redacted] IS STILL RESPONSIBLE FOR THE DIAGNOSTIC/TRIP CHARGE OF $

On June 28th, I spoke with [redacted] (& [redacted] ) regarding their problem with the HVAC systemThe unit was working at the time of our conversation, but had a problem with the programing of the thermostatWe scheduled our service manager to evaluate the system on July 5th After evaluating the system, our service manager returned on July 7th and replaced the thermostat with a new t-statHe sealed behind the t-stat for better insulationFive supply grills were replaced, at no extra charge, for better air flowThe fan speed was adjusted lower for better dehumidificationAll issues with the HVAC have been addressed to Mr [redacted] 's and Mr [redacted] ' satisfaction as of July 7th,