Houma Credit LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[In response yes they have come many times many issues note this was a brand new installed unit that had problems within months, in response to theres here it isThe original thermostat was dependent on wifi which we were not aware of and in dec found out that it was not nor had ever been connected to the internet the tech connected it and said that should fix the problemsI asked what if someone doesn't have internet response then we can install a sensorI said what if loss of power or internet he said it then runs off last recorded temp allowing it to function correctly. The unit still did nor work after connecting to internet a new tech was sent out who said it was programed wrong he re programed, it still did not function so a sales rep with Bryant came with tech said it was not programmed correctly again and reset it to factory settingsHe brought thermostats with him according to Air masters techs but for reasons unkown did not put a new one on. Weeks later unit is still not working correctly and air masters comes and puts a Honeywell non wifi thermostat on to tryThat is the ONLY other thermostat installed the original and the one on unit now there was no 2nd one in between as they statedOur utilities over these two months and four visits over a "thermostat" programming are not our fault that is why you have warranty and techsThe return was discussed from the beginning and was to be done on install as agreedWhen install was preformed we asked why return was not done techs said they were told NOT to put it in that Josh and Tyler had said THEY felt it would be okay since return was orginal to houseWe trusted their judgement and did not question itLater when problems arose we were told by the numberous techs it should have been done from the beginning. What I said was two years later if return is needed to FIX the problem they aren't cutting a whole in middle of my floor they gave three options in beginning and I want one of the other two places and that I woud like a rep from Bryant distto tell us this will SOLVE the problem being that we just spent months being told it was a thermostat programming issueYes a new thermostat was finally installed months into this without wifi not two just oneIt does run more effiecient but is still having the same below freezing temp problem it had with original thermostat and makes very LOUD noises which has nothing to do with thermostat or return it is outside unitAgain we ask for Bryant to come out with their tech4.Yes they repaired the Schrader valve then put to much Freon in and unit acted up had to come take out the Freon which was not reclaimed but released blown out into the air but at this ppoint wanted it fixed at midnight.We have not resisted the install of the duct we have asked that a Bryant Dist rep come with them to evaluate the unit before ANY more work is done being that is has been excuse after excuse and I want to insure that this will fix the problem since it has been valves and Freon and programming and thermostats etc etc etcOn 3/Josh told me he had a call into Bryant to set up a time to come look with their techs and do install and still nothing no apt etc.We talked to them about the utility bill be cause it has been crazy incresase 250-300-these months of "programming" issuesAir master had us obtain bills old unit verse new unit name months temp changes etc. and bring it to them to see if they could assist us with the bills being that it is into the thousand each winter we have had problems do this year especially to tech incompetence on programming that is not our fault it is companies faultWhen we took the bills is when they started we don't do thatwe asked for just the difference in only two of the month of old verse new unit to be paid total of that is not a crazy amount in comparison the the ove 2k in bills we have during these problems and the weeks and months it is taking to fix it.The Bryant rep that came was their sales rep not a technician that is like having a car salesman try to fix an engineWe expected and were told it would be a tech not a sales person and he did bring thermostats and air master would not put one onThe rep told us the thermostat on it was programmed incorrectly after air master programming it three times and reset it to factory settings he said yes the utility bills where extreme and unheard of and he would address it all with air masterAll the theremostats he brought were wifi he said it needs one, personally I don't care what thermostat is on it as long as my unit works correctlyAir master said Bryant agrees with the return the Bryant rep told us he didn't know about the return but might help it be MORE efficient but that wasn't the main problem.If air masters feels the return is the FIX IT all then why want it done from the beginning why was it Schrader problems and months of "thermostat" issues or one time they said maybe something was wrong with our hot water heater what does that even have to do with the unit not running right.They have fixed it at labor no charge because upon selling it they gave us Tyler and Josh that is gave us aTWO year labor warranty as a sales pitch to buy the unitThis unit functions GREAT during spring fall summer our utility bills in those months sometimes actually went down. But we narrowed it down to both winters same months same temps same problems same high billsWhen temps get below freezing this unit acts upYou can set the temp at and it will be in house and still running you can set unit sometimes at and it will be in house and unit runs and never get up to temp aux doesn't but onWe kept getting aux warnings on the original thermostat that aux had been running for over 24 hourswe have told them it only acts up below certain temps does not work correctly with and with out the new thermostat.Would it not stand to reason that if a unit acts great with old thermostat new thermostat same return that has been on the house since install during all temps except below freezing ones that it has something to do with the heat side and with more than likely the AUX heat since it is to come on after below freezing temps happenThe new thermostat helps it run better yes but it STILL has this problem bellows freezing. If it was a thermostat or a return the unit would not function during weather conditions it would be a ongoing chronic problem not a circumstantial one.Air master again was suppose to call us on 5/with info on Bryant tech and duct install it is now 5/and nothing the original call to Bryant according to josh for this to happen was 3/really a month again of high bills and nothing.I said great Josh the cold weather is gone how do we know if this problem is fixed being that the last cold spell it was still acting up and you haven't fixed it yetwe wont know until next winter and our warranty will be up that is not acceptable his response was we will extend it "not in writing" a hand shake not leave you hanging don't worryWell I am worried this is a unit brand new in that has has issues since months after install and is still having the "same" issuesBoth winters thousands in utilitesAir master doesn't to pay them You think we do eitherThis unit was sold on the it will save moneyWell when it works it does SOMETHING IS WRONG DURING FREEZING TEMPS!!!We were told by Josh do not call the office contact him directly with all issues to many hand in the pot he would make sure it was handled personallyWell it always an excuse now since money is at play and weeks still no rep. We contacted Josh last night since no phone call Monday and after seeing the response of falseness given by them on Revdex.comHis reply was..."Habegger is BryantOur tech support comes from HabeggerIf you want to complain to the Revdex.com go aheadI don't have time for your textsIm off the clock at this timeCall me at the office between 8-4:or file a responseDon't text me anymoreThanksWell we don't have time for this either or money for it thousands in bills, missing work over and over the late nights up having it worked on the stress of it and nowWe were told by him to contact him through his phoneWe call the office sometime we hear sometime we don't but obviously its been months years weeks without resolutionA new unit should not have all these problems expecially thousand in utilities over a THERMOSTAT that they put in and programmed EVERY time.Bryant has no "record" of them sending someone that day for thermostat nor asking for continued assistance. We just want WHATEVER need to be done to fix all this done and done correctly and we want BRYANT to tell us what will fix it before air master does anything else this is a waste for us and them.
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We are fine to meet at the house with our technical support person from Habegger/BryantHis name is Scott B***.Air-Master has no desire for anything except pleasing our clients. In turn we are not willing to meet to re-live the much discussed issues that seem to be growing each time we speak.We are willing to meet with Scott on site to confirm correct system operation and determine an agreeable return location.This is all we are willing to discuss and remedy.Once this agreed to by the client I will discuss available dates with Scott and forward those dates to them.Regards,Josh G***

Per call from the customer:"We did receive a in store credit from the store.This resolves our complaint.Thank you,*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Robert ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Air Masters called me the day after the complaint was made She explained that the office staff and procedures have changed, and admitted that the company was at faultShe checked with *** *** and found that the equipment we had installed qualified for most of the rebate and that the company will send me a check for this amount I have not yet received the check in the mail It should come within the next few days When the check for the rebate arrives, I will be completely satisfied with the business's response The office manager assured me that I will never have any problems with the company in the future
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We are sorry to hear this complaintLet it be made clear that Air-Master prides itself in handling and honoring warranties of both equipment failures and craftsmanship errorsWe have responded to this client multiple times and have had our technicians to the site multiple timesThere were issues
found. The system in its original installation is dependent on internet or wifi connections to monitor outside temperaturesIt was found the wifi was dropping out alot and causing issuesThe return duct was discussed from the beginning and the client was convinced that it had always worked before without and she didn't want holes cut in the houseWe tried a different thermostat and still had issuesEventually a thermostat was installed that is making the system run better without wifi dependencyThere was also a schrader valve leaking and it was repaired.All repairs have been performed in a timely fashion and there have been $charged to the clientWe have also recently offered to install additional return duct to the living space at no chargeThis was again met with resistance in a text. Air-Masters policy has always been not to pay customers utility billsYou can only imagine the door this would open, and the endless requests for assistance.We have also had a Representative from Habegger our Bryant supplier to the clients home and he agrees with our findings.In closing Air-Master proposes to install return duct to the main living area at no chargeThe duct design must be signed off on by the client.We will continue to cover any contractual warranty obligation as long as the contract states

June 8, 2016 [redacted] Marketplace Resource Consultant 1 E. 4th Street, Suite 600 Cincinnati, Ohio 45202 RE: Complaint [redacted] At Major Deals, we strive to remain transparent in all our business. Whether we are selling to large companies or individuals, our goal is...

to sell secondary market items (overstock, return or damaged items) at a deep discounted price, saving our customers on average 70% off of retail pricing!! Because we are selling secondary market items, we do not guarantee nor warranty any items. We do not test, assemble or verify that all parts are included. However, we do value our customers and want to keep them happy so in our Major Deals stores, we allow refunds and returns. Our policy is very clear and concise, if an item is under $100, we will offer a store credit in the full value amount of the purchase, if the items is over $100, then we will issue a cash refund. [redacted] and [redacted] were made aware of the terms at the time of purchase by their own admission in the complaint filed. We believe that this is a fair and adequate solution. We value our relationship with our customers and want them to return but we have to remain firm in our store policies as well in order to continue in business. [redacted] and [redacted] are welcome to return the product and they will be issued a store credit for the full amount of the item.

Customer Information: [redacted] **  [redacted] Daytime Phone: ###-###-#### Fax: ###-###-#### E-mail: [redacted]Complaint [redacted] At all of our retail Major Deals locations, we strive to be transparent in all our business...

transactions.  We are a secondary market that sells overstock, customer returns and shelf pull items. We do not inspect, assemble or warranty any item, so the items may be new, appears new, used, damaged or have missing parts.  We do not buy old stuff from auctions and websites, we purchase truckloads of product from major retailers, send the truckloads to our sorting facility and then distribute to our retail locations for display and sale.  We ask that all of our customers inspect the items they purchase at any of our locations before leaving the store.I’m sorry that [redacted] had a negative experience in our store and with her purchase.  I will notify the store location at [redacted], that [redacted] is welcome to return her item for refund or exchange.  For a refund, she must bring the receipt and the item, back to the location from which it was purchased and let the cashier know your name and that you have pre-approval. We cannot make a refund without a receipt, if you do not have the receipt; we can only offer an exchange or store credit. If you choose to make an exchange, please bring the item back to the location from which it was purchased and if we have another car seat that she would like to take in trade, we will honor that as well, or issue a store credit for the amount of the car seat. We appreciate your business and value you as our customer.  We hope you continue to enjoy the advantages of saving over 70% off retail pricing on secondary market items at all Major Deal locations!!

The dispatcher who is no longer with the company was handling the rebates and vendor rebates for customers, informed the [redacted] they would recieve a rebate. I was not aware of the amount. The employee was fired and through months of getting things caught up we discovered multiple problems. These...

were all.corrected in a timely manner.  This particular incident where the gamily emailed our company actually lead us to find another issue. the email she was sending things to never went past our recieving server. meaning it never hit any email.inbox in our company. as soon as the issue was discovered during a annual review of our email account, the [redacted] were immediately called and released a check for 350.00 which matches the actual amount [redacted] will allow for this particular system. as of 3-15 this issue was resolved. the customer has been released a rebate directly from airmaster and our email system has been fixed. also a customer service representative was pjt in plave to monitor all activity for this kind of issue. we have never not responded or paid out when a rebate was due  this was a series of unfortunate events and under-management thats has since been corrected.