[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:It's past everything that has gone on it about integrity and honesty I have the recording of everything I even have the recording when Pat stated he has never told me to come in for my 2nd alignment I mean I understand yes I received my refund after I bought to their attention that they have lied to the Revdex.com that's when they chose to give the refund because they knew that have lied and to straighten it out they only way to cover up the lie was to fix it ...I have all recording and records to provide at any time they are not truthful not only are you not honest with me but you lied to the better business bereau now you don't want to go back and fourth because you have lie so much you don't know what to respond to I will be resolved and we will get to the bottom of it
Regards,
[redacted]
In reference to your letter dated December 2, 2016 about a concern from one of our customers [redacted] and her purchase of a 2013 [redacted]. What has transpired is puzzling to me. She purchased her vehicle on November 2, 2016. The financing of the vehicle included a 2 year service Warranty...
from [redacted] Warranty Company along with the standard 50%/50% warranty that is provided to all Our Customers from Our dealership. We as a company believe that We take care of Our Customers. We have a very high referral business as well as a strong repeat business, Ms. [redacted] had some items she wanted repaired, never did we refuse to help her and never once did we ask her for any money as It is Our right to do Within the 1st 30 days. After several phone Calls, she refused to take her car to [redacted]'s Automotive, which is the shop We use and have been using for years with no problems, for service issues. Ms. [redacted] did not want to use [redacted], for whatever season, and I got involved and assured her that I would talk to [redacted] and have whatever Was Wrong with her car repaired, She took her car to [redacted]'s for a front end alignment, and he did a wheel alignment and gave her and our Company a copy of the receipt for the alignment that was done. Shortly after that, we received a phone Call from Ms. [redacted] saying that the alignment that we paid for was not really done. That [redacted]'s Automotive and Samson Motors pretended to Complete an alignment, Which is completely false. We don't operate in that manor, Our business is constituted on a 80% repeat and referral basis and that business Would suffer as a result of doing something as outrageous as she has suggested. Ms. [redacted]'s informed us that she took her car to another shop and had another alignment done after [redacted]'s Automotive already had performed the same service. She called up and demanded that We pay for that alignment as well, To attempt to satisfy her, we asked her to come in with a paid receipt for this service and that we would give her the money for the 2nd alignment. She rever showed up with the receipt. I don't know what else we could have done in this situation.We also promised her an owner's manual for her vehicle, which we almost never do in order to make her happy, I am personally picking her the manual up tomorrow, December 15, 2016 at no cost to her.In reference to her alleged treatment from one of our employees named Stephanie, she has an outstanding track record with our customers as a whole. She was taken back with the conversations with Ms. [redacted]. I have been dealing with Ms. [redacted], and I find it very difficult to take care of her because of her attitude and loud outbursts. She came to the store and started a screaming match with another Salesperson who was on the phone. As a partner, I find it very difficult to ask any employee to apologize to a customer that has been so hostile to them and the company.We are about customer satisfaction, but moving forward I don't believe we can ever make her happy. We will do our end for the warranty period of 30 days, but moving forward she will have to deal with the [redacted] for any additional warranty issues.Regards,Patrick T[redacted]
To Whom It May Concern:Regarding additional complaint [redacted]:I don't want to go back and forth any more with Ms. [redacted]. It's went way too far for my comfort. We don't have these issues and I don't want this back and forth to continue.In regards to her 2nd letter:Ms. [redacted] was give a phone call from me on Thursday, December 15th to inform her that her owner's manual was at our lot and she could come and pick it up. She came to our dealership on Friday, December 16th and was given the manual along with a check made payable to her for 69.12 to reimburse her for the 2nd alignment that she paid for.We have fulfilled our promises to Ms. [redacted] as we stated that we would in the previous letter.Sincerely,Patrick T[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:It's past everything that has gone on it about integrity and honesty I have the recording of everything I even have the recording when Pat stated he has never told me to come in for my 2nd alignment I mean I understand yes I received my refund after I bought to their attention that they have lied to the Revdex.com that's when they chose to give the refund because they knew that have lied and to straighten it out they only way to cover up the lie was to fix it ...I have all recording and records to provide at any time they are not truthful not only are you not honest with me but you lied to the better business bereau now you don't want to go back and fourth because you have lie so much you don't know what to respond to I will be resolved and we will get to the bottom of it
Regards,
[redacted]
In reference to your letter dated December 2, 2016 about a concern from one of our customers [redacted] and her purchase of a 2013 [redacted]. What has transpired is puzzling to me. She purchased her vehicle on November 2, 2016. The financing of the vehicle included a 2 year service Warranty...
from [redacted] Warranty Company along with the standard 50%/50% warranty that is provided to all Our Customers from Our dealership. We as a company believe that We take care of Our Customers. We have a very high referral business as well as a strong repeat business, Ms. [redacted] had some items she wanted repaired, never did we refuse to help her and never once did we ask her for any money as It is Our right to do Within the 1st 30 days. After several phone Calls, she refused to take her car to [redacted]'s Automotive, which is the shop We use and have been using for years with no problems, for service issues. Ms. [redacted] did not want to use [redacted], for whatever season, and I got involved and assured her that I would talk to [redacted] and have whatever Was Wrong with her car repaired, She took her car to [redacted]'s for a front end alignment, and he did a wheel alignment and gave her and our Company a copy of the receipt for the alignment that was done. Shortly after that, we received a phone Call from Ms. [redacted] saying that the alignment that we paid for was not really done. That [redacted]'s Automotive and Samson Motors pretended to Complete an alignment, Which is completely false. We don't operate in that manor, Our business is constituted on a 80% repeat and referral basis and that business Would suffer as a result of doing something as outrageous as she has suggested. Ms. [redacted]'s informed us that she took her car to another shop and had another alignment done after [redacted]'s Automotive already had performed the same service. She called up and demanded that We pay for that alignment as well, To attempt to satisfy her, we asked her to come in with a paid receipt for this service and that we would give her the money for the 2nd alignment. She rever showed up with the receipt. I don't know what else we could have done in this situation.We also promised her an owner's manual for her vehicle, which we almost never do in order to make her happy, I am personally picking her the manual up tomorrow, December 15, 2016 at no cost to her.In reference to her alleged treatment from one of our employees named Stephanie, she has an outstanding track record with our customers as a whole. She was taken back with the conversations with Ms. [redacted]. I have been dealing with Ms. [redacted], and I find it very difficult to take care of her because of her attitude and loud outbursts. She came to the store and started a screaming match with another Salesperson who was on the phone. As a partner, I find it very difficult to ask any employee to apologize to a customer that has been so hostile to them and the company.We are about customer satisfaction, but moving forward I don't believe we can ever make her happy. We will do our end for the warranty period of 30 days, but moving forward she will have to deal with the [redacted] for any additional warranty issues.Regards,Patrick T[redacted]
To Whom It May Concern:Regarding additional complaint [redacted]:I don't want to go back and forth any more with Ms. [redacted]. It's went way too far for my comfort. We don't have these issues and I don't want this back and forth to continue.In regards to her 2nd letter:Ms. [redacted] was give a phone call from me on Thursday, December 15th to inform her that her owner's manual was at our lot and she could come and pick it up. She came to our dealership on Friday, December 16th and was given the manual along with a check made payable to her for 69.12 to reimburse her for the 2nd alignment that she paid for.We have fulfilled our promises to Ms. [redacted] as we stated that we would in the previous letter.Sincerely,Patrick T[redacted]