Hound Dog Recovery Reviews (5)
Had vehicle removed overnightNo one came to my home to notify me, and repo guy could not produce paperwork to support removal of carI requested a business card from repo guy, and repo guy did not have a business card
Picked up car and noticed damage to muffler was extensive from behind the fenceThe car was pulled from the back using cables to wrap around the mufflerThis caused the muffler to drop close to the ground
Hound Dog has paperwork prior to releasing car basically the owner has inspected the car prior to being releasedWhich is not trueThe issue is the car can not be inspected thorough behind the fenceBasically when the service fee is paid and the car owner signs off on the form putting responsibility on the car ownerThe car can be examined by the ownerThe business has a contradicted message on the release form
This place scams people out of the their money. They wanted $75 for me to get my personal belongings back! WRONG, contacted my lawyer & it is illegal to charge a fee to get my personal belongings back in Delaware. Threw all my stuff in a bag & listed items that I was to sign for saying I received them! No way, there were still items in the car that were not accounted for. Then they wanted me to sign a waiver saying the car had NO DAMAGE! No again, I can’t see the car from 25 feet away. Very unprofessional, 1 older gentleman doing multiple things at once. The woman behind the caged window practically threw the paperwork at me. I sent a letter to the IRS, I wonder if Hound Dog counts that $75 per car as taxable income. I think not. As for the GUARD DOGS, just give them a treat; they are very docile.
The person who came out to get my vehicle was rude and got in my daughter in laws face and nobody was being rude or threatened him and he was not going to give us a chance to give him the key if we didn't come outside to see what was going on and he told me that he couldn't give me the address of where my car was going and he never showed me the paperwork and I am the owner of the vehicle he definitely needs to be trained on how to treat the people that are asking him questions nicely as well as the information where they are taking the car
Review: My stolen vehicle was recover by hound dog the next day of the incident, hound dog did not reported to the police there fore the police didn't notify me. This can be proven because the police didn't have copies of any paperwork from them, and when I asked the lady at hound dog if she could provide their copies she said that they dint have them. When I asked her if I could talk to her boos she said and I quote " i'm starting to get really annoyed" so I told her how do you think I feel if you have my car for 24 days and never contacted the police and now you want to charge me 1200 dollars to get it back, and she hung up on mi. I believe that this business is doing something illegal by towing cars and not contacting the police in order to get money from the people or keep their vehicles. I was informed that title 21 states that every towed vehicle must be reported to the police immediately and then the police will contact the owner so I believe that hound dog is braking the law and not doing their job correctly.Desired Settlement: They should not charge me to get my car back because they never reported to the police that they had found my stolen car therefore the police never notified me. They are not doing their job correctly.