House Address Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me [redacted] at City Supply Coapologized for the inconvenience to me and said that he would refund the cost of "2nd day air" when I spoke to him today In fact, it truly was an inconvenience which is why I needed the pliers (for a garbage disposal) since without them I was unable to install my disposal and therefore unable to use the dishwasher (I ran out of dishes and had to buy paper plates) and use the kitchen sink for anything at all That is why I was willing to pay for "2nd day air" and really counted on City Supply honoring that request I appreciate the efficiency of your organization in facilitating the positive resolution of my request Thank you very much M [redacted]

This order is an exception to the processing policy of City Supply Co. We rarely have issues with shipping but this is one time we clearly made an error. I have checked our system and corrected the problem.Normally we do indeed get our orders out the same or next day at the latest. This is one...

order we made the error and it did not get out as we had hoped. I will be happy to credit the [redacted] charges. To show our good faith in trying to make a happy customer. We will be happy to credit the entire freight charge of $41.70. We apologize for this mistake and thank youfor bringing this to our attention so this does not happen in the future.Please contact [redacted] at [redacted] so we can get information to process the credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   [redacted] at City Supply Co. apologized for the inconvenience to me and said that he would refund the cost of "2nd day air" when I spoke to him today.  In fact, it truly was an inconvenience which is why I needed the pliers (for a garbage disposal) since without them I was unable to install my disposal and therefore unable to use the dishwasher (I ran out of dishes and had to buy paper plates) and use the kitchen sink for anything at all.  That is why I was willing to pay for "2nd day air" and really counted on City Supply honoring that request.    I appreciate the efficiency of your organization in facilitating the positive resolution of my request.  Thank you very much.      M. [redacted]