House Doctor

C&P Plumbing issued a claim in for Ms [redacted] property with our Insurance company [redacted] in which they have been working together with her insurance company [redacted] As of today 9/11/I spoke to our insurance company and a settlement was made [redacted] settled the case with [redacted] and on 9/1/a check was issued to [redacted] insurance company for damages that were incurred

C&P Plumbing received the original call Sunday June 14th at 1:16pm when our office was closedWe called Mrs [redacted] Monday June 15th at 10:15am to schedule this call and we had to leave a messageMrs [redacted] called back at 4:that Monday requesting service at that time which we had nothing availableWe informed Mrs [redacted] to call [redacted] to request Emergency ServiceThe expedited request was sent to us Monday June 15th at 6:12pm which our office was closed at this timeTuesday June 16th the call was scheduled between 9:00am-12:00pmWhen the technician arrived at the property there was previous water damage noticed at this time (paneling walls buckeled) C&P made a repair to the front hose bib, there was no repair made to the rear hosebib or the toiletHowever in order to detect any leaking within the wall access had to be madeTherefore paneling had to be removedMrs [redacted] was aware of this so the job had to be rescheduledC&P tried contacting Mrs [redacted] several times to see if access has been made and have gotten no responseMonday June 22nd Mrs [redacted] called [redacted] & C&P Plumbing to state she had water damage and the repair has not been madeShe refused to schedule at this time and she ended the callShortly after, [redacted] called back asking to schedule the repair and at that time it was scheduled for Friday June 26th between 1:00pm-4:00pm, per Mrs [redacted] request she wanted someone after 2:00pmthe repair has been made and job is complete

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: c [redacted] Regards, [redacted]

[redacted] husband ***' brought the car for repairs I explain to him there is a fee to look at the car ( diagnostic fee) not knowing how long it would take to find problem in order to give a estimate for the actual work, He said he understood and left the car with meAfter hours of diagnostic work I called [redacted] and told her we found a faulty coil causing her car to run badI explained to her that usually when one coil goes bad the others follow I gave her a price to do all coils she said just do the we found faultyShe came to pay for the car and stated she never said to do any of the work she has a friend that will get her the parts for freeWe had already put the one coil inShe did not want to pay for anything stating I never told her there was any fee.She then called the Police, they also explained to her the process of an estimate and diagnostics.There are also signs in the office of my shop explaining this procedure of payment.After all this I took out the part we installed and charged her accordingly Diagnostic for hour not @ $and labor to install and then remove part from car at half hour not the hour it should be charged, $with tax came to a total of $181.37.I am sure I can follow this up with a police report if necessary After all this I also told ***, in front of the officer that I would install her free parts for a small fee if she would still want to come to me

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below C&P Plumbing could have and should have done more to prevent their customer from paying unnecessary fees A simple courtesy call to say that in their experience most broken pipes are not covered by the [redacted] warranty would have prompted me to follwith *** But they chose to proceed with the service claim and collect the $without providing any serivce C&P Plumbing acted unethically C&P Plumbing acted in their own interest, versus in the interest of their customer Regards, [redacted]

Sent: Monday, August 10, 4:PM To: drteam Subject: Revdex.com Case # *** -Harvest Christian Academy- Please see the email below Jon *** Chief Operating Officer Seamless Solutions Cell *** *** Direct *** *** *** From: H***, John
Sent: Monday, August 10, 4:PM To: ***, Jon Subject: Harvest Christian Academy- Mr***, In regards to the Revdex.com complaint lodged by Nicole *** on behalf of Harvest Christian Academy, after reviewing our records, Harvest Christian Academy did not receive a bill in April of for $ There was an overage bill generated in in the amount of $ 3,198.01, which was an estimated meter countThat invoice was voided, and not paidWhen meters are not reported within a (10) day window of billing, we estimate based on the previous months usageThe period prior to the billing of $ 3,198.01, was an actual meter count billed in in the amount of 2,That invoice was paid Harvest Christian Academy’s contract was for (39) month’s on the Lexmark XS736de copier beginning December According to the terms and conditions of the contract, Harvest Christian was to send a letter of intent to our office at least (90) days prior to the end term of the lease or the contract would go into an automatic renewal of (12) monthsSeamless should have received that letter of intent regarding the copier by December In May of this year, Mrs*** requested a payoff, to which one was sent by another member in our finance department via email on 5/27/at 12:p.m Last week, I spoke to Mrs*** and stated that we are still billing the account and could not proceed by picking up the machine because her new vendor has not executed the buy-out, and until a letter of intent is received or the buy-out check is processed, Seamless Solutions will continue to invoice Harvest Christian AcademyUpon further conversation, Mrs*** stated that someone from her new company has spoken to me, which I stated, “unfortunately, there may be some confusion from your vendor as I do not generate pay-offs, and have not spoken to anyone from her new companyI then suggested that we to conference call her new vendor to see if we could get to the bottom of the this matterMrs*** attempted to contact the new vendor with no avail A current pay-off with additional charges has been hand delivered to Mrs*** as of today because Seamless Solutions, as of today, still has not received a letter of intent or a buy-out check to close of this matter Kind Regards, John H*** Receivables Manager

We received a work order from the homeowners home warranty (***) on 5/11/in regards to a leakWhen the dispatcher called the homeowner she was told a pipe had burst in garageThe office personnel only writes down what is being told to them at time of schedulingWhen the technician arrived
there he had stated that broken pipes due to freeze would not be covered he never stated that broken pipes are not coveredThe technician then called the office and spoke with the office manager in regards to the customer being upset on why we did not tell her that it would not be coveredUnfortunately we do not have the customers contract to tell us what is covered and what is notI did explain to her that her warranty should have been able to tell her that prior to us goingThe technician that was scheduled at her property is one of our senior techs and would have never told her he called the supervisor and he told him not to come. As far as the deductible that the homeowner is responsible for must be paid at any time a tech arrives at a property

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
What do they mean a personal nature I poo too much, or I put something in the toilet***, my partner for years swears that she saw remnants, of feces "brown swirling water" when the snake was removed from the toilet

C&P Plumbing issued a claim in for Ms. [redacted] property with our Insurance company [redacted] in which they have been working together with her insurance company [redacted]. As of today 9/11/15 I spoke to our insurance company and a settlement was made. [redacted] settled the case with...

[redacted] and on 9/1/15 a check was issued to [redacted] insurance company for damages that were incurred.

[redacted] husband [redacted]' brought the car for repairs I explain to him there is a fee to look at the car ( diagnostic fee) not knowing how long it would take to find problem in order to give a estimate for the actual work, He said he understood and left the car with me. After 2 hours of diagnostic work...

I called [redacted] and told her we found a faulty coil causing her car to run bad. I explained to her that usually when one coil goes bad the others follow I gave her a price to do all 4 coils she said just do the 1 we found faulty. She came to pay for the car and stated she never said to do any of the work she has a friend that will get her the parts for free. We had already put the one coil in. She did not want to pay for anything stating I never told her there was any fee.She then called the Police, they also explained to her the process of an estimate and diagnostics.There are also signs in the office of my shop explaining this procedure of payment.After all this I took out the part we installed and charged her accordingly Diagnostic for 1 hour not 2 @ $105.00 and labor to install and then remove part from car at half hour not the hour it should be charged, $52.50 with tax came to a total of $181.37.I am sure I can follow this up with a police report if necessary . After all this I also told [redacted], in front of the officer that I would install her free parts for a small fee if she would still want to come to me.

Revdex.com spoke with a representative from the business regarding this service. At the time of the service the business’s senior tech performed worked on the customer’s toilet. It was shown to the customer there was not a blockage in the toilet and the overflow could have been that or a personal nature....

The toilet is a builder grade toilet and the tech explained this to the customer while demonstrating there was no blockage. The business reviewed the case and details with the tech once they received the case and since it was determined there was no error in the handling of the techs work the business declined to repair the damage to the floor.

C&P Plumbing received the original call Sunday June 14th at 1:16pm when our office was closed. We called Mrs [redacted] Monday June 15th at 10:15am to schedule this call and we had to leave a message. Mrs [redacted] called back at 4:26 that Monday requesting service at that time which we had nothing...

available. We informed Mrs [redacted] to call [redacted] to request Emergency Service. The expedited request was sent to us Monday June 15th at 6:12pm which our office was closed at this time. Tuesday June 16th the call was scheduled between 9:00am-12:00pm. When the technician arrived at the property there was previous water damage noticed at this time (paneling walls buckeled) C&P made a repair to the front hose bib, there was no repair made to the rear hosebib or the toilet. However in order to detect any leaking within the wall access had to be made. Therefore paneling had to be removed. Mrs [redacted] was aware of this so the job had to be rescheduled. C&P tried contacting Mrs [redacted] several times to see if access has been made and have gotten no response. Monday June 22nd Mrs [redacted] called [redacted] & C&P Plumbing to state she had water damage and the repair has not been made. She refused to schedule at this time and she ended the call. Shortly after, [redacted] called back asking to schedule the repair and at that time it was scheduled for Friday June 26th between 1:00pm-4:00pm, per Mrs [redacted] request she wanted someone after 2:00pm. the repair has been made and job is complete.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
C&P Plumbing could have and should have done more to prevent their customer from paying unnecessary fees.  A simple courtesy call to say that in their experience most broken pipes are not covered by the [redacted] warranty would have prompted me to follow-up with [redacted].  But they chose to proceed with the service claim and collect the $100 without providing any serivce.  C&P Plumbing acted unethically.  C&P Plumbing acted in their own interest, versus in the interest of their customer.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: c[redacted]
Regards,
[redacted]