House Doctors Handyman Service

From: Alan P*** Sent: Friday, March 03, 5:PM To: *** Subject: vin *** *** *** ***, We received your email in regards to case # *** and this case will better be explained verbally than a wordy emailI did try to reach
you on Friday but you were already goneThis case had law enforcement & the prosecutor’s office involved as well, due to a theft of services from DCH Audi as wellHere is the Senerio: Car towed in by *** *** and repair order written by *** and signed by Mr***He had been here previously with the car on other occasions one of which he requested a duplicate key which requires proof of ownership by the manufacturer before they will ship one for the carObviously the owner He asked for an estimate to repair the car for his mother to driveWe provided an estimate and he authorized some of the recommended repairs needed to get the car in running conditions and he said he would do the other items at a later time After completing the authorized repairs, we contacted *** *** and told him the car was done and he said he would be picking it up the next dayWe have on video about pm that evening, a white truck with men in it driving through our parking lot very slowly and stopping at the location of the car owned by *** ***Then next day our alarm company and the police called us to informed us that there was a theft last nightWhen we reviewed the video we saw someone climbed over the back fence and go directly to the Aowned by *** ***About a week went by and we found that the car was stopped by police and the driver was arrestedThe car was towed back to us due to an ongoing investigation by the Essex county Prosecutors office and has been here collecting storage since that time in October of On a few occasions different people have calledSomeone has called claiming to be the owner but never came in to pay the billWe also told them that they would be charged daily storage if the car was left and that we would eventually file for a salvage titleThis is not something that we want or would normally do but we believe this was a planned scam to defraud our organization Since that time we have removed any possible parts that were re-useable in order to reduce our lossThe bill has been adjusted accordingly and the new amount is $plus $per day storageApproximately days have past at per would be $plus the invoice amount dueI would be glad to settle this amicably with the real owner if they were willing to do so Should you have any further questions please feel free to contact me directlyBest regards, Alan P*** Fixed Operations Director Direct ###-###-#### Main ###-###-#### Fax ###-###-#### Email: ***

Found this company online. Called the office in Columbia, MD for a gutter repair. Set up an appointment for 9 am but the guy never showed. When I called the office, I was told that they couldn't get ahold of him and offered to send someone else. But I was afraid he would be a no show too so I called another contractor.