Initial Business Response / [redacted] (1000, 9, 2016/02/25) */ Hi, The customer ordered a bed frame in special finish and sizeThe bed received and delivered does not have a design flaw as this is the standard way it is manufacturedThis is exactly how it was shown on the display model from which the customer ordered the productThis is a sleigh bed and so the headboard and footboard curve outwards which leave a gap of approximately three inches at each endThis is not only the design of the bed but also allows room for duvets, comforters etc...to be tucked in Customer is asking for the bed rails to be specaially cut to their preferenceThis is not something that we typically do nor is it covered under warrentyThe maunfacturer while is able to change the finish and size have a set pattern for their design and are not able to specially cut piecesThe customer received a special sale price on the item and paid $plus tax for a complete [redacted] sleigh bedThat is an incredible value and due to the fact that there is no design flaw or defect, we are not able to do any further customer work on it However, we have contacted and had a meeting with a local woodworker technician and explained the situation that the customer prefers to have less space and he would be able to cut the rails to the customers preferred size at a fee of $plus taxWe would be happy to have the wood tech contact the customer to arrange between themselves but House Home will not be responsible for any costs associated as well as all warrenties will be nullified as the original construction would have been altered Please let us know if the customer would like the contact information for the technician so we may provide it Thank you Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted]
Initial Business Response / [redacted] (1000, 9, 2016/02/25) */ Hi, The customer ordered a bed frame in special finish and sizeThe bed received and delivered does not have a design flaw as this is the standard way it is manufacturedThis is exactly how it was shown on the display model from which the customer ordered the productThis is a sleigh bed and so the headboard and footboard curve outwards which leave a gap of approximately three inches at each endThis is not only the design of the bed but also allows room for duvets, comforters etc...to be tucked in Customer is asking for the bed rails to be specaially cut to their preferenceThis is not something that we typically do nor is it covered under warrentyThe maunfacturer while is able to change the finish and size have a set pattern for their design and are not able to specially cut piecesThe customer received a special sale price on the item and paid $plus tax for a complete [redacted] sleigh bedThat is an incredible value and due to the fact that there is no design flaw or defect, we are not able to do any further customer work on it However, we have contacted and had a meeting with a local woodworker technician and explained the situation that the customer prefers to have less space and he would be able to cut the rails to the customers preferred size at a fee of $plus taxWe would be happy to have the wood tech contact the customer to arrange between themselves but House Home will not be responsible for any costs associated as well as all warrenties will be nullified as the original construction would have been altered Please let us know if the customer would like the contact information for the technician so we may provide it Thank you Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted]