House Investments

We show that this client signed up to use our services on 10/27/She signed herself up on om websiteWe show she logged in times between 10/27/land 2/8/She claims in her complaint that our money back guarantee was never stated, however, it is posted with the registration form she used to sign up and in our terms and conditions.Our membership fee also comes with a GUARANTEE which states: If you apply for funding using one of the applications you find on our website and you don't receive funding, your membership fees will be refunded to you immediatelyAll you have to do is provide us with the name of the funding opportunity you applied for and a copy of the rejection letter you received from the funder.Client called us the first time on 2/6/and our representative explained this policy again to clientShe also emailed the client all the info she needed to log in and achieve this goalClien did log in numerous after this callShe then called again on 2/8/and we again went over the policy and did our best to help navigate her through the siteWe never told client to write a "phony" applicationShe signed up because she needed funding for somethingAll she had to do was fill out applications relevant to what .she needed the funding for and then followup with the grantorsUntil she does this, we will not offer a refund

The customer with the ID of *** has been resolvedClient used our services and did cancel however she was not offered a partial refund as she should have beenWe have refunded client in full for the inconvenence and have contacted client that we have done so

We show that this client signed up to use our services on 10/27/15. She signed herself up on om website. We show she logged in 28 times between 10/27/l5 and 2/8/16. She claims in her complaint that our money back guarantee was never stated, however, it is posted with the registration form she used...

to sign up and in our terms and conditions.Our membership fee also comes with a GUARANTEE which states: If you apply for funding using one of the applications you find on our website and you don't receive funding, your membership fees will be refunded to you immediately. All you have to do is provide us with the name of the funding opportunity you applied for and a copy of the rejection letter you received from the funder.Client called us the first time on 2/6/16 and our representative explained this policy again to client. She also emailed the client all the info she needed to log in and achieve this goal. Clien did log in numerous after this call. She then called again on 2/8/16 and we again went over the policy and did our best to help navigate her through the site. We never told client to write a "phony" application. She signed up because she needed funding for something. All she had to do was fill out applications relevant to what .she needed the funding for and then followup with the grantors. Until she does this, we will not offer a refund.