Initial Business Response / [redacted] (1000, 5, 2014/03/04) */ Contact Name and Title: Joan Contact Phone: [redacted] Contact Email: [email protected] A refund was issued today via Pay Pal - Special orders can take up to weeks which is what is posted on our siteCould not fill order for given event date
Initial Business Response / [redacted] (4001, 14, 2015/03/06) */ The customer may email Customer Relations, [email protected] the exact phone number and email at which she's been contacted to be removed from the database
Initial Business Response / [redacted] (1001, 14, 2015/03/06) */ The majority of our merchandise is special order meaning authorized retailers like House of Brides submit customer orders to the designerDesigners manufacture orders overseas and most often in ChinaProduction schedules vary between designers but typically range between - monthsHis time frame is tentative and dependent on the designer's production schedule Designers deliver orders to House of Brides approximately 4-weeks before the wedding dateThis is because House of Brides does not have storage to keep orders in far advance of an event dateCustomers would have to pitheir orders and thus increasing the likelihood of the gown getting soiled or damagedAlso, designers and retailers suggest customers do not begin their alterations until about 4-weeks before their date to allow for weight fluctuations Delays in a designer's production can lead to delays in delivery to House of BridesAfter review, the customer's order was delayed in production leading to a delay in its delivery We cannot provide third parties with invoices or other such documentation between House of Brides and our designers as part of privacy clauses We apologize for the customer's inconvenience, however, we assure her our expeditors work directly with our designers to ensure the timeliest deliveries Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/03/09) */ The response does not address that their employees verbally inform the customer their merchandise will be in by a date requestedThis is abusiveThe retailer will promise the date the customer wishes under pretense in order to make a saleThey can "disclose" their time frame all they want but the fact of the matter is they cannot provide ANYONE with an actual disclosure of the time frame in which merchandise arrivesYou can not standardize everyone's orders because merchandise is unique to where and what is being orderedSo how can you tell EVERYONE that their specific dress will come in four weeks before their date? This "business" cannot even call itself a company, the organization is anything but organizedThey don't care about customer service, I reached out about this problem in September of last year twice directly to ther "company" and STILL have not directly heard from themIt took months and a post to Revdex.com to reach out about my issue, but again not to meThis business should be audited for abusive behavior to PAYING constituents who in turn provide awful service for the price they pay for their goods and servicesThis business truly takes advantage of its customers and I still encourage others to seek services elsewhere
We apologize for any inconvenience to the customer The majority of our bridal gowns are available for special orderHouse of Brides Couture is an authorized retailer of our designersWe submit our customers' orders to our designer who in turn, produce the gown according to the style, size, color and other specifications of the orderSpecial order gowns are not available off the rack or in-stockOnce a designer completes a gown, the order is sent through a series of quality inspections then sent to House of Brides Couture when cleared The order is again checked upon our receipt and placed in a secure storage area until its pick-upThe bride and her mother came to view the gown and noticed a small markOur staff identified the mark as mabut could not determine its originThe Salon Manager advised our Alterations Department could easily remove the markThe bride and her mother stated they did not want the gown cleaned and instead, insisted on a new gownThey also requested we keep the gown with the mark at the store and have the designer send a new gownThe Regional Sales Manager explained to the bride and mother the designer requires House of Brides Couture to return the original gown for the designer to inspect and confirm the markUpon their confirmation, the designer would send a new gown The gown was returned and the designer sent a new gownSalon staff notified the bride and the gown is currently waiting for pick-up The Salon Manager, Regional Sales Manager and staff were in contact with the bride throughoutWe cannot provide a refund because the issue was corrected and the new gown from the designer is ready at the salon for the bride's pick-up
Initial Business Response / [redacted] (1001, 14, 2015/03/06) */ The majority of our merchandise is special order meaning authorized retailers like House of Brides submit customer orders to the designerDesigners manufacture orders overseas and most often in ChinaProduction schedules vary between designers but typically designers deliver orders to House of Brides approximately 4-weeks before the event dateThis time frame is tentative and dependent on the designer's production schedule Delays in a designer's production can lead to delays in delivery to House of BridesHowever, our expeditor works directly with our designers to ensure the timeliest delivery of our customers' orders
Initial Business Response / [redacted] (4001, 14, 2015/03/06) */ The majority of our merchandise is special order meaning authorized retailers like House of Brides submit customer orders to the designerDesigners manufacture orders overseas and most often in ChinaProduction schedules vary between designers but typically designers deliver orders to House of Brides approximately 4-weeks before the event dateThis time frame is tentative and dependent on the designer's production schedule Delays in a designer's production can lead to delays in delivery to House of BridesHowever, our expeditor works directly with our designers to ensure the timeliest delivery of our customers' orders
Initial Business Response / [redacted] (1001, 15, 2015/03/06) */ The customer's order was placed correctly with the designer, however, the designer did not send the dress with the ordered specifications It is standard procedure for the salon to offer to correct the error in-house or to return the gown for the designer to resolveManagement followed the proper procedure
Initial Business Response / [redacted] (1000, 14, 2015/07/23) */ House of Brides is an authorized retailer of our designersWe place customer orders direct from the designerThe designer produces the orders according to their production scheduleStandard delivery typically is - weeks depending on the designerOrders are then shipped approximately weeks prior to the event date Slight delays may occur depending on the designer's production scheduleHowever, we have an on-staff expeditor who works with our designers to ensure the timeliest delivery Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 13, 2015/07/23) */
House of Brides is an authorized retailer of our designersOur designers provide our salons with sample dresses and their size chart showing the specific measurements they cut their sizesOur sales consultants measure the bust, waist
and hips of a customer and compare those measurements to the designer's specific size chartThe dresses are not custom made so our consultants suggest the best size to measure according to the measurements and the designer's guidelinesMost dresses need a alterations for the best fit
I can occur, although rarely, that the designer cuts dresses in variance with the designer's measurementsOur salons we make the correction in our Alterations Department at no chargeHowever, standard alterations are an additional fee and the customer has the choice to take her dress elsewhere for altering
The rush fee is direct from the designer and applicable to any orders that fall under the designer's standard delivery timeDesigners will not accept orders that fall under the time frame without the rush fee
Initial Business Response /* (4001, 14, 2015/03/06) */
We apologize for the customer's experience and any inconvenience.Management compensated with no charge for the work on the dress.
Initial Business Response /* (1000, 8, 2014/10/30) */
The customer placed an order with House of Brides for a December event, the manufacturer was running late and customer did a charge back on her order and her payment was returned to her credit card. She has asked that we send her gown but...
she does not want to pay for it. House of Brides has asked for payment and then gown would ship to her. Customer refused
Best Wishes,
Joan
Product Specialist
The House of Brides Team
Initial Business Response /* (4001, 14, 2015/03/06) */
The customer may email Customer Relations, [email protected] the exact phone number and email at which she's been contacted to be removed from the database.
Initial Business Response /* (1001, 15, 2015/03/06) */
The salon contacts the bride by phone call when an order is received at the salon to arrange for alterations or pick-up appointment. We apologize for any miscommunication, however, the notes on file indicate the call was made.
It is...
House of Brides policy that an order cannot be released to anyone other than the name on the order unless that person contacts the salon to arrange for an alternate person to pick-up for security reasons.
Initial Consumer Rebuttal /* (3000, 18, 2015/03/09) */
As previously stated, phone calls were not made to me on any of the occasions, (there were two separate orders of bridesmaid dresses), and company did not address any of the other numerous complaints detailed in my complaint submitted.
Initial Business Response /* (1001, 15, 2015/03/06) */
The customer's order was placed correctly with the designer, however, the designer did not send the dress with the ordered specifications.
It is standard procedure for the salon to offer to correct the error in-house or to return the...
gown for the designer to resolve. Management followed the proper procedure.
Initial Business Response /* (4001, 14, 2015/03/06) */
We apologize for the customer's experience. Upon review, we show the salon did receive the customer's order direct from the designer and that the manager followed through to resolve.
Initial Business Response /* (1000, 14, 2015/07/23) */
House of Brides is an authorized retailer of our designers. We place customer orders direct from the designer. The designer produces the orders according to their production schedule. Standard delivery typically is 12 - 16 weeks...
depending on the designer. Orders are then shipped approximately 4 weeks prior to the event date.
Slight delays may occur depending on the designer's production schedule. However, we have an on-staff expeditor who works with our designers to ensure the timeliest delivery.
Initial Consumer Rebuttal /* (2000, 16, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We apologize for any inconvenience to the customer.
The majority of our bridal gowns are available for special order. House of Brides Couture is an authorized retailer of our designers. We submit our customers' orders to our designer who in turn, produce the gown according to the...
style, size, color and other specifications of the order. Special order gowns are not available off the rack or in-stock. Once a designer completes a gown, the order is sent through a series of quality inspections then sent to House of Brides Couture when cleared.
The order is again checked upon our receipt and placed in a secure storage area until its pick-up.
The bride and her mother came to view the gown and noticed a small mark. Our staff identified the mark as make-up but could not determine its origin. The Salon Manager advised our Alterations Department could easily remove the mark. The bride and her mother stated they did not want the gown cleaned and instead, insisted on a new gown. They also requested we keep the gown with the mark at the store and have the designer send a new gown.
The Regional Sales Manager explained to the bride and mother the designer requires House of Brides Couture to return the original gown for the designer to inspect and confirm the mark. Upon their confirmation, the designer would send a new gown.
The gown was returned and the designer sent a new gown. Salon staff notified the bride and the gown is currently waiting for pick-up.
The Salon Manager, Regional Sales Manager and staff were in contact with the bride throughout. We cannot provide a refund because the issue was corrected and the new gown from the designer is ready at the salon for the bride's pick-up.
Initial Business Response /* (1001, 14, 2015/03/06) */
The majority of our merchandise is special order meaning authorized retailers like House of Brides submit customer orders to the designer. Designers manufacture orders overseas and most often in China. Production schedules vary between...
designers but typically range between 4 - 6 months. His time frame is tentative and dependent on the designer's production schedule.
Designers deliver orders to House of Brides approximately 4-weeks before the wedding date. This is because House of Brides does not have storage to keep orders in far advance of an event date. Customers would have to pick-up their orders and thus increasing the likelihood of the gown getting soiled or damaged. Also, designers and retailers suggest customers do not begin their alterations until about 4-weeks before their date to allow for weight fluctuations.
Delays in a designer's production can lead to delays in delivery to House of Brides. After review, the customer's order was delayed in production leading to a delay in its delivery.
We cannot provide third parties with invoices or other such documentation between House of Brides and our designers as part of privacy clauses.
We apologize for the customer's inconvenience, however, we assure her our expeditors work directly with our designers to ensure the timeliest deliveries.
Initial Consumer Rebuttal /* (3000, 17, 2015/03/09) */
The response does not address that their employees verbally inform the customer their merchandise will be in by a date requested. This is abusive. The retailer will promise the date the customer wishes under false pretense in order to make a sale. They can "disclose" their time frame all they want but the fact of the matter is they cannot provide ANYONE with an actual disclosure of the time frame in which merchandise arrives. You can not standardize everyone's orders because merchandise is unique to where and what is being ordered. So how can you tell EVERYONE that their specific dress will come in four weeks before their date? This "business" cannot even call itself a company, the organization is anything but organized. They don't care about customer service, I reached out about this problem in September of last year twice directly to ther "company" and STILL have not directly heard from them. It took 4 months and a post to Revdex.com to reach out about my issue, but again not to me. This business should be audited for abusive behavior to PAYING constituents who in turn provide awful service for the price they pay for their goods and services. This business truly takes advantage of its customers and I still encourage others to seek services elsewhere.
Initial Business Response /* (1000, 5, 2014/03/04) */
Contact Name and Title: Joan
Contact Phone: [redacted]
Contact Email: [email protected]
A refund was issued today via Pay Pal - Special orders can take up to 16 weeks which is what is posted on our site. Could not fill order for...
Initial Business Response / [redacted] (1000, 5, 2014/03/04) */ Contact Name and Title: Joan Contact Phone: [redacted] Contact Email: [email protected] A refund was issued today via Pay Pal - Special orders can take up to weeks which is what is posted on our siteCould not fill order for given event date
Initial Business Response / [redacted] (4001, 14, 2015/03/06) */ The customer may email Customer Relations, [email protected] the exact phone number and email at which she's been contacted to be removed from the database
Initial Business Response / [redacted] (1001, 14, 2015/03/06) */ The majority of our merchandise is special order meaning authorized retailers like House of Brides submit customer orders to the designerDesigners manufacture orders overseas and most often in ChinaProduction schedules vary between designers but typically range between - monthsHis time frame is tentative and dependent on the designer's production schedule Designers deliver orders to House of Brides approximately 4-weeks before the wedding dateThis is because House of Brides does not have storage to keep orders in far advance of an event dateCustomers would have to pitheir orders and thus increasing the likelihood of the gown getting soiled or damagedAlso, designers and retailers suggest customers do not begin their alterations until about 4-weeks before their date to allow for weight fluctuations Delays in a designer's production can lead to delays in delivery to House of BridesAfter review, the customer's order was delayed in production leading to a delay in its delivery We cannot provide third parties with invoices or other such documentation between House of Brides and our designers as part of privacy clauses We apologize for the customer's inconvenience, however, we assure her our expeditors work directly with our designers to ensure the timeliest deliveries Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/03/09) */ The response does not address that their employees verbally inform the customer their merchandise will be in by a date requestedThis is abusiveThe retailer will promise the date the customer wishes under pretense in order to make a saleThey can "disclose" their time frame all they want but the fact of the matter is they cannot provide ANYONE with an actual disclosure of the time frame in which merchandise arrivesYou can not standardize everyone's orders because merchandise is unique to where and what is being orderedSo how can you tell EVERYONE that their specific dress will come in four weeks before their date? This "business" cannot even call itself a company, the organization is anything but organizedThey don't care about customer service, I reached out about this problem in September of last year twice directly to ther "company" and STILL have not directly heard from themIt took months and a post to Revdex.com to reach out about my issue, but again not to meThis business should be audited for abusive behavior to PAYING constituents who in turn provide awful service for the price they pay for their goods and servicesThis business truly takes advantage of its customers and I still encourage others to seek services elsewhere
We apologize for any inconvenience to the customer The majority of our bridal gowns are available for special orderHouse of Brides Couture is an authorized retailer of our designersWe submit our customers' orders to our designer who in turn, produce the gown according to the style, size, color and other specifications of the orderSpecial order gowns are not available off the rack or in-stockOnce a designer completes a gown, the order is sent through a series of quality inspections then sent to House of Brides Couture when cleared The order is again checked upon our receipt and placed in a secure storage area until its pick-upThe bride and her mother came to view the gown and noticed a small markOur staff identified the mark as mabut could not determine its originThe Salon Manager advised our Alterations Department could easily remove the markThe bride and her mother stated they did not want the gown cleaned and instead, insisted on a new gownThey also requested we keep the gown with the mark at the store and have the designer send a new gownThe Regional Sales Manager explained to the bride and mother the designer requires House of Brides Couture to return the original gown for the designer to inspect and confirm the markUpon their confirmation, the designer would send a new gown The gown was returned and the designer sent a new gownSalon staff notified the bride and the gown is currently waiting for pick-up The Salon Manager, Regional Sales Manager and staff were in contact with the bride throughoutWe cannot provide a refund because the issue was corrected and the new gown from the designer is ready at the salon for the bride's pick-up
Initial Business Response / [redacted] (1001, 14, 2015/03/06) */ The majority of our merchandise is special order meaning authorized retailers like House of Brides submit customer orders to the designerDesigners manufacture orders overseas and most often in ChinaProduction schedules vary between designers but typically designers deliver orders to House of Brides approximately 4-weeks before the event dateThis time frame is tentative and dependent on the designer's production schedule Delays in a designer's production can lead to delays in delivery to House of BridesHowever, our expeditor works directly with our designers to ensure the timeliest delivery of our customers' orders
Initial Business Response / [redacted] (4001, 14, 2015/03/06) */ The majority of our merchandise is special order meaning authorized retailers like House of Brides submit customer orders to the designerDesigners manufacture orders overseas and most often in ChinaProduction schedules vary between designers but typically designers deliver orders to House of Brides approximately 4-weeks before the event dateThis time frame is tentative and dependent on the designer's production schedule Delays in a designer's production can lead to delays in delivery to House of BridesHowever, our expeditor works directly with our designers to ensure the timeliest delivery of our customers' orders
Initial Business Response / [redacted] (1001, 15, 2015/03/06) */ The customer's order was placed correctly with the designer, however, the designer did not send the dress with the ordered specifications It is standard procedure for the salon to offer to correct the error in-house or to return the gown for the designer to resolveManagement followed the proper procedure
Initial Business Response / [redacted] (1000, 14, 2015/07/23) */ House of Brides is an authorized retailer of our designersWe place customer orders direct from the designerThe designer produces the orders according to their production scheduleStandard delivery typically is - weeks depending on the designerOrders are then shipped approximately weeks prior to the event date Slight delays may occur depending on the designer's production scheduleHowever, we have an on-staff expeditor who works with our designers to ensure the timeliest delivery Initial Consumer Rebuttal / [redacted] (2000, 16, 2015/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 13, 2015/07/23) */
House of Brides is an authorized retailer of our designersOur designers provide our salons with sample dresses and their size chart showing the specific measurements they cut their sizesOur sales consultants measure the bust, waist
and hips of a customer and compare those measurements to the designer's specific size chartThe dresses are not custom made so our consultants suggest the best size to measure according to the measurements and the designer's guidelinesMost dresses need a alterations for the best fit
I can occur, although rarely, that the designer cuts dresses in variance with the designer's measurementsOur salons we make the correction in our Alterations Department at no chargeHowever, standard alterations are an additional fee and the customer has the choice to take her dress elsewhere for altering
The rush fee is direct from the designer and applicable to any orders that fall under the designer's standard delivery timeDesigners will not accept orders that fall under the time frame without the rush fee
Initial Business Response /* (4001, 14, 2015/03/06) */
We apologize for the customer's experience and any inconvenience.Management compensated with no charge for the work on the dress.
Initial Business Response /* (1000, 8, 2014/10/30) */
The customer placed an order with House of Brides for a December event, the manufacturer was running late and customer did a charge back on her order and her payment was returned to her credit card. She has asked that we send her gown but...
she does not want to pay for it. House of Brides has asked for payment and then gown would ship to her. Customer refused
Best Wishes,
Joan
Product Specialist
The House of Brides Team
Initial Business Response /* (4001, 14, 2015/03/06) */
The customer may email Customer Relations, [email protected] the exact phone number and email at which she's been contacted to be removed from the database.
Initial Business Response /* (1001, 15, 2015/03/06) */
The salon contacts the bride by phone call when an order is received at the salon to arrange for alterations or pick-up appointment. We apologize for any miscommunication, however, the notes on file indicate the call was made.
It is...
House of Brides policy that an order cannot be released to anyone other than the name on the order unless that person contacts the salon to arrange for an alternate person to pick-up for security reasons.
Initial Consumer Rebuttal /* (3000, 18, 2015/03/09) */
As previously stated, phone calls were not made to me on any of the occasions, (there were two separate orders of bridesmaid dresses), and company did not address any of the other numerous complaints detailed in my complaint submitted.
Initial Business Response /* (1001, 15, 2015/03/06) */
The customer's order was placed correctly with the designer, however, the designer did not send the dress with the ordered specifications.
It is standard procedure for the salon to offer to correct the error in-house or to return the...
gown for the designer to resolve. Management followed the proper procedure.
Initial Business Response /* (4001, 14, 2015/03/06) */
We apologize for the customer's experience. Upon review, we show the salon did receive the customer's order direct from the designer and that the manager followed through to resolve.
Initial Business Response /* (1000, 14, 2015/07/23) */
House of Brides is an authorized retailer of our designers. We place customer orders direct from the designer. The designer produces the orders according to their production schedule. Standard delivery typically is 12 - 16 weeks...
depending on the designer. Orders are then shipped approximately 4 weeks prior to the event date.
Slight delays may occur depending on the designer's production schedule. However, we have an on-staff expeditor who works with our designers to ensure the timeliest delivery.
Initial Consumer Rebuttal /* (2000, 16, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We apologize for any inconvenience to the customer.
The majority of our bridal gowns are available for special order. House of Brides Couture is an authorized retailer of our designers. We submit our customers' orders to our designer who in turn, produce the gown according to the...
style, size, color and other specifications of the order. Special order gowns are not available off the rack or in-stock. Once a designer completes a gown, the order is sent through a series of quality inspections then sent to House of Brides Couture when cleared.
The order is again checked upon our receipt and placed in a secure storage area until its pick-up.
The bride and her mother came to view the gown and noticed a small mark. Our staff identified the mark as make-up but could not determine its origin. The Salon Manager advised our Alterations Department could easily remove the mark. The bride and her mother stated they did not want the gown cleaned and instead, insisted on a new gown. They also requested we keep the gown with the mark at the store and have the designer send a new gown.
The Regional Sales Manager explained to the bride and mother the designer requires House of Brides Couture to return the original gown for the designer to inspect and confirm the mark. Upon their confirmation, the designer would send a new gown.
The gown was returned and the designer sent a new gown. Salon staff notified the bride and the gown is currently waiting for pick-up.
The Salon Manager, Regional Sales Manager and staff were in contact with the bride throughout. We cannot provide a refund because the issue was corrected and the new gown from the designer is ready at the salon for the bride's pick-up.
Initial Business Response /* (1001, 14, 2015/03/06) */
The majority of our merchandise is special order meaning authorized retailers like House of Brides submit customer orders to the designer. Designers manufacture orders overseas and most often in China. Production schedules vary between...
designers but typically range between 4 - 6 months. His time frame is tentative and dependent on the designer's production schedule.
Designers deliver orders to House of Brides approximately 4-weeks before the wedding date. This is because House of Brides does not have storage to keep orders in far advance of an event date. Customers would have to pick-up their orders and thus increasing the likelihood of the gown getting soiled or damaged. Also, designers and retailers suggest customers do not begin their alterations until about 4-weeks before their date to allow for weight fluctuations.
Delays in a designer's production can lead to delays in delivery to House of Brides. After review, the customer's order was delayed in production leading to a delay in its delivery.
We cannot provide third parties with invoices or other such documentation between House of Brides and our designers as part of privacy clauses.
We apologize for the customer's inconvenience, however, we assure her our expeditors work directly with our designers to ensure the timeliest deliveries.
Initial Consumer Rebuttal /* (3000, 17, 2015/03/09) */
The response does not address that their employees verbally inform the customer their merchandise will be in by a date requested. This is abusive. The retailer will promise the date the customer wishes under false pretense in order to make a sale. They can "disclose" their time frame all they want but the fact of the matter is they cannot provide ANYONE with an actual disclosure of the time frame in which merchandise arrives. You can not standardize everyone's orders because merchandise is unique to where and what is being ordered. So how can you tell EVERYONE that their specific dress will come in four weeks before their date? This "business" cannot even call itself a company, the organization is anything but organized. They don't care about customer service, I reached out about this problem in September of last year twice directly to ther "company" and STILL have not directly heard from them. It took 4 months and a post to Revdex.com to reach out about my issue, but again not to me. This business should be audited for abusive behavior to PAYING constituents who in turn provide awful service for the price they pay for their goods and services. This business truly takes advantage of its customers and I still encourage others to seek services elsewhere.
We apologize for any inconvenience to customer. We confirm the full refund was processed to Ms. [redacted].
Initial Business Response /* (1000, 5, 2014/03/04) */
Contact Name and Title: Joan
Contact Phone: [redacted]
Contact Email: [email protected]
A refund was issued today via Pay Pal - Special orders can take up to 16 weeks which is what is posted on our site. Could not fill order for...
given event date