House of Brides Couture- Orland Park

We apologize for any inconvenience to the customer, however, the designer she chose could not deliver the dresses in accordance to the customer's wedding dateOur designers work on a production schedule specific to their styles and at times, their schedule may not accommodate a customer date.We tried to work with the party in the selection of an alternate dress and designer that was available for her dateShe chose a refund instead We confirm we issued a refund in the total amount for the 3-bridesmaids on April 23,

Initial Business Response / [redacted] (1000, 8, 2014/07/22) */ Contact Name and Title: [redacted] Manager Contact Phone: [redacted] Contact Email: [redacted] The customer stated her true wedding date was June 29, prior to her purchaseThe salon manager gave the designer the wedding date as May 29, but indicated the true date of June 29th on the customer's file Designers typically ship orders approximately - weeks prior to the dateHowever, delays in their production schedule can cause a delay in the shipment of the order Our experitors work closely with our designers to ensure the quickest deliveryUpon notification of such a dleay, our expeditors notified the designer of the customer's true date of June 29thThe order was completed and shipped overnight from the designer on June 1st for delivery on June 2nd, within the approximate - weeks prior to the date of June 29th The customer was notified her order was receivedOur policy states no refunds, returns or exchanges on orders that have arrived for the customer's event dateAgain, the customer's true date was given to management and on file as June 29, We apologize for any inconvenience but will not issue a refund on the order Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) House of Brides management was not notified of the event date of June 29th until after May 29th passedMy receipt clearly states wear date as May 29thI needed the dress back for additional alterations, which would take daysAfter contacting House of Brides several times, with no solutions, I came into the storethe previous manager, ***, GUARANTEED a refundKnowing the store was at fault, [redacted] was apologetic, and even offered discounted alterations if I choose to keep the dressManger [redacted] was replaced by [redacted] and also GUARANTEED a refund by emailing customer service [redacted] ensured me it should take two weeksNo response was receivedI have ALL emails and receipts Final Business Response / [redacted] (4000, 12, 2014/08/01) */ We again apologize for any inconevenienceHowever, we deliveryed the gown within the time frame prior to the wedding dateWe cannot issue a refund on the order

We apologize to the customer for any inconvenienceWe have reviewed the complaint and customer's file and show the store has communicated with the customer in a consistent mannerThe customer's bridal and bridesmaid dresses are special order meaning we, as authorized retailers, submit the orders to our designersThe designers then place the orders into their production scheduleProduction for special order bridal and bridesmaid dresses typically runs - weeks depending on the designer and their production scheduleTheir time frame is tentative and subject to change at their discretionIt may occur a designer has a delay in their production, which can affect the shipment of an order to a retailerWe have on-staff expeditors who work with our designer to ensure the timeliest delivery of customer's ordersWe show the designer of the bridesmaid dresses shipped the customer's orderThe order is due to arrive Friday, August 18thWe also show the designer of the bridal gown shipped the order and is en route to the storeThe order is due to arrive the beginning of next weekA representative from the store will contact the customer upon receipt of both orders

Complaint: I am rejecting this response because: I did not request a layaway plan I went to try on dresses and at the time I let the sales associate know that I need to come back to bring my mother who will assist me in paying for the gown The sales associate used pressure tactics and asked me what could I put down She informed me that if I didn't put something down that night that I would miss the opportunity to get the dress at the price she quoted Being relieved that she would give me the opportunity to put something down and make payments even though that was not their store policy Why is it that house of brides can bend the rules when they want your money and want to make a sale but now they can't bend the rules to satisfy a customer? I feel that they are more concerned with make a sale and keeping my money rather than making the situation right Also my receipt Says all SALES ARE FINAL But I did not purchase a dress from them The dress never left the store therefor it was not sold to me This dress has never been worn or altered so they can still sell it and won't be at a loss I will not accept any offer except a refund After the the pressure sales tactics, rude behavior from the store manager and receiving no phone call or email from their customer relations department I do not want to entrust the most important garment I will ever where to House of Brides Also a store credit will not give me satisfaction because I will end up having to spend more money that I do not have because no wedding gowns in their store cost Please stop insulting me with a store credit I have also put on a claim with the consumer protection department of Illinois Attorney Lisa [redacted] If I have to take it further I will I don't mind contacting several media outlets and also sharing my experience on social media You can't treat customers any kind of way you want I see that I am not the first complaint this store has had Sincerely, Michelle [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/09/11) */ The designer experienced delays in their production and provided several ship dates that were pushed backManagement was in contact with the customer and provided the updates as we receivedThe manager contacted the customer on September 5, and offered the customer an in-stock veil or a refund for the veil order Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never contacted by the House of Brides on September 5th about the veilI was never offered a replacement veil or a refund, nor have I ever spoke with a manager in the month of SeptemberI will contact the store as I would like a full refund for the product in which I never receivedAlso, I never received any updates from the House of Brides regarding the status of the veilI was only told they would "check into it"I never received any information after thatAgain, I don't want a replacement veil from their stockI would just like a refund for the product Final Business Response / [redacted] (4000, 9, 2014/09/18) */ House of Brides refunded the customer on September 13th

Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ The customer purchased a bridesmaid order on 5/12/Prior to the purchase, the sales consultant advised the customer that the particular designer would take approximately 4-months to produce and ship the order The order shipped on 9/12/Management contacted the customer and provided the tracking number for the order's delivery from the designer to House of Brides Upon receipt, the salon will contact the customer regarding piand alteration appointments

Initial Business Response / [redacted] (1000, 5, 2014/09/19) */ The customer ordered a bridal gown on 2/23/with a wedding date of 4/10/House of Brides policy states orders arrive approximately 4-weeks before the wedding date Management contacted the designer and had the customer's order ship earlyThe order arrived on 9/12/and the customer was called immediately upon its receiptThe customer paid the balance and pickher gown on 9/13/ Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) This business was rude and offered no help the day I picked up my dressI was shown a fitting room and my mother and sister and mother had to helpNot one associate came help or even see if I needed anythingAs I left with my dress I was not even addressed and my mother was looking at dresses for herself and no one asked if she wanted to try anything on or for helpI am truly disappointed with the service and I will not be ordering my bridesmaid or mothers dresses from this place Final Business Response / [redacted] (4000, 9, 2014/09/29) */ The customer purchased a special order bridal gown on February 23, and provided a wedding date of April 10, Special order bridal gowns can take - weeks for production depending on the designer and their production scheduleHowever, designers deliver orders to authorized retailers like House of Brides approximately weeks before the event date The order arrived in September 12, 2014, well before the typical week deliveryThe customer was notified and has pickthe gown

Initial Business Response / [redacted] (1000, 5, 2014/08/27) */ Our designers delivery special order merchandise approximately 4-weeks before the event dateThis is an estimate only and can change according to the designer's production schedule We confirmed the designer is experiencing a dleay in their production, which results ibn a delay in their dellivery The salon has an event date of September 27, on file Management has approved a refund on the customer's order for the amount paidThe refund will process within 24-hours We apologize for the customer's inconvenience

Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Contact Name and Title: ***Store Manager Contact Phone: XXX-XXX-XXXX Contact Email: orlandparkhouseofbrides.com On 2/28/ [redacted] came with (2) of her bridesmaids to purchase bridesmaid dresses, she came in with a swatch of satin tealShe picked out dresses in teal taffetaConsultant expalined to her the difference between satin teal versus teal taffetaWe explained our protocol to her stating all bridesmaid needed to pay for dress's before we can order and delivery is - weeksLast bridemaid paid on 3/28/15, dresses were ordered and received on 6/11/First bridesmaid came in to pidress, she stated the color was wrong, at that time we spoke to the bride sent her pictures via cell phone explained how she did choose this color it was the material that was differentWe as a company want to assure are customers are happy and satisfiedAsked [redacted] and her fiance [redacted] if they wanted a refund, they both responed noWith approval from management we ordered new dresses with no charge and added cost due to rush orderExplained to [redacted] these dresses will come close to her wedding date she stated this was fine We delivered the dresses to her on 8/Apologized for any mis-communicationHouse of Brides paid for new dresses with rush delivery charges had a seamstress available for same day delivery and gave all the BM half off alterations Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is untrue, I came into the store on February 28, with bridesmaids and the mother of honor came in mins after we did [redacted] never offered a refund she stated that her store does not give refunds what she can do is replace the dressesOne of my bridesmaid had came up there and saw it was the wrong colorOnce she found out it was the wrong she asked [redacted] if they could receive a refund she stated again no what she could do is replace the dressesThen I asked the bridesmaid to see if she can find another dress and she didThen and only then did she send me a pic of two dresses to choose from [redacted] then got on the phone and stated that the dresses with come a week before the wedding or that Monday of I explained that that was unexceptable [redacted] said that I will do my bestThen I receive a call on July 20th saying the dresses was there and come to find out they were notOne of my bridesmaids dropped out of the weddingThe mother of honor dress came back white of which it should have been silverThey refunded her money but did not refund the money for the bridesmaid that dropped out of the wedding for all the stress they put me throughThis situation was ridiculous from beginning to end Final Business Response / [redacted] (1000, 18, 2015/09/08) */ We stand by our replyWe provided replacement dresses and discounts as compensation We are not responsible or cannot provide a refund for a bridesmaid who dropped-out of the wedding on her own accord We worked with the customer and they party received their dresses in advance of the wedding date with compensation

I was in a wedding party and we went here a year before the weddingWe bought and ordered the dress the bride wantedThe sales rep told us we should receive it within 6-monthsThat was a lieWe did not receive the dress until weeks before the weddingNot only that we ordered the bridesmaids dresses about months before the weddingWe received these dresses days before the wedding date Before we received the dresses we were calling around and showing up to the business to figure out where they wereThe one thing about this business is that they always seem to be busy and that no one who works there can help other than the managerAnd when we show up the reason our dresses were not there was always something dealing with the designer and shippingI have personally seen all the bad yelp reviews, after the factAnd when I was in there I could tell someone else called about the same problem as us Someone really needs to check out how they run their business, because this store puts way to much stress on a bride and her party

Complaint: [redacted] I am rejecting this response because: Joanne did not actually do anything she said in her response except for finally reimburse us However, I would like to that the Revdex.com for getting involved so I was able to get my money backSincerely, Allison ***

Initial Business Response / [redacted] (1000, 5, 2014/08/29) */ The majority of our merchandise is special order meaning we submit customer orders to our designersThe designers place the order in their production scheduleMost designers produce orders within - weeks and ship to retailers, like House of Brides approximately 4-weeks before the event dateHowever, these time frames are tentative and subject to changeWe have signage in-store referrring to this information The gown was received direct from the designer and was new and unwornManagement addresses the customer's concern and confirmed the salon has the invoice from the designer showing the gown was new Management spoke to the customer's mother and addressed all issues with the bridal gownManagement approved and processed a refund on the alterations of $Management also replaced the corset tie from the designer at no expense to the customer and had the Alterations Department tighten the beadingThe manager reminded the customer give is allowed in the beading thread to allow for movementIf beading is made too tightly, it will break off Compensation was provided and th gown was received as orderedWe cannot offer further compensation

We apologize for any inconvenience to the customerHouse of Brides Couture is an authorized retailer of our featured designersOur bridesmaid collections are available for special order meaning the designers make the dresses according to the specifications on the orderThe dresses are not pre-made or available off the rackStandard production is approximately - weeks and varies between designersDesigners deliver orders to retailers approximately 4-weeks prior to the event dateHowever, these time frames are tentative and subject to change depending on the designer's productionThe designer for the order did experience a delay in their production causing a slight delay in delivery of the orderThe order was delivered to the store on October 20th and the bride was notified

Initial Business Response /* (1000, 6, 2014/08/07) */
We confirm the customer purchased a bridal gown and 4-bridesmaid dresses from the Orland Park salon over February 15th - February 19thThe bride provided the wedding date of October 18,
Designers typically ship special orders to
our salons approximately - weeks before the wedding or event date depending on their production scheduleThe designer's time frames are estimates only and subject to change due to changes in their productionsThe customer's bridal gown order arrived at the salon on July 29th and the bridesmaid order on July 30thBoth orders arrived well before the delivery time frame and the customer's wedding date
In regards to the bridesmaid dresses, the party ordered the same designer and the same style number but each party member ordered a different color
When bridesmaids place their orders, the sales consultant measures each bridesmaid and reviews the size to order according to the specific designer with the bridesmaidThe consultant then has each bridesmaid review their information and sign a form confirming the specifics of the order including the designer, style number, size and color
The salon has the form on file for the bridesmaid dress in question with the bridesmaid's signature of approvalThe color indicated on the form is Sable and thus, the order was placed as SableThe color Sable was on the original receipt and the copy given to the bridesmaid
The Orland Park salon received the order and confirmed the styles, sizes and colors were received as orderedUpon questioning the bridesmaid dress in the color Sable, a representative at the salon showed the bride the signed form in-storeAgain, the form showed the bridesmaid's signature confirming and approving the color as Sable
Management made every attempt to further assist the bride and the partyManagement contacted the designer to check availability of the style in other color, CashmereThe designer stated the dress was not available in Cashmere in-stock at their facility or as special orderManagement also checked our salons for the style and any other like styles in Cashmere
Therefore, we show the color was approved and ordered as SableThe order was received correctly and the dress was pickon August 6th
We apologize for any inconvenience to the customer, however, we delivered the dresses as orderedWe, therefore cannot offer any compensation
8/8/additional info from business:
The Orland Park salon has documentation from the bridesmaid including a faxed authorization form and email confirming the color to order as Sable
Initial Consumer Rebuttal /* (3000, 8, 2014/08/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The company keeps repeating the same answer that the dresses were received as ordered, but that is where the problem liesI have explained to them repeatedly that the consultant ordered the WRONG COLORThey know this is the issue but they will not accept any responsibilityThe consultant & I only discussed the colors by fabric SWATCH not by color nameI showed her many times the colors I wanted by pulling the swatches out on the fabric chart & displaying them next to each otherThe consultant was aware the entire time that I wanted darker colors & lightWhat was ordered was dark & lightThat doesn't even make sense, why would I order that? The consultant that did the order should at least be questioned about it but she is on leave of absenceI was told by a sales girl that she had come in one day that I went there & I had just missed herThe acting mngr (***) did not even question her about the incident! They knew my Mother was on her way there to pick up my veil & they could've very easily asked her to stay for an hour to discuss the matter with herMaybe she would remember that I discussed the colors I wanted by swatch & how I layed them out for herI even had a picture on my phone from my 1st visit to the store that I had shown herThe acting Mngr did call the vendor & asked if the right color could be ordered but they said they could not get it delivered until days past the wedding dateI believe they could've convinced the vendor to expedite the order by weekAs far as them having a signature from my bridesmaid, she was not there the day we tried on & ordered the dressesShe lives in FloridaThey instructed me to have her call back with her measurements & paymentI never saw her invoiceWhen she called in with her information, they TOLD HER what to write in her emailThey instructed her to put the color SableShe did not know the difference & assumed they were giving her the correct colorTherefore, her email doesn't confirm that that was the correct color, it just shows that is what THEY said the color wasAlso, when my Mother did pick up my veil she discovered a hole in it by the combFirst the acting mngr (***) accused her of lying then she did see it after sticking her finger through itHer response was "well she did buy a floor sample right?" While I did buy a floor sample, it was promised to me that it would be repaired free of chargeShe said she could "put a couple stitches in it" but I did not want to leave it there again since the original one I left was lost & this was the last one around (it is discontinued)I could not take the chance on it getting lost againTo bring some sort of closure to this issue & as a good will gesture from the company due to unnecessary stress, I feel the company should reimburse me the cost of dress for the consultant ordering the wrong color AND the cost of the veil for me having to get it repaired elsewhere when I was promised that they would repair it free of charge
Thanks you,
*** ***
***
Final Business Response /* (4000, 10, 2014/08/26) */
We are submitting a copy of the customer's receipt and an email confirming the bridesmaid's approval of the order details including the color as Sable
When bridesmaids place their orders, the sales consultant measures each bridesmaid and reviews the size to order according to the specific designer with the bridesmaidThe consultant then has each bridesmaid review their information and sign a form confirming the specifics of the order including the designer, style number, size and color
The salon has the form on file for the bridesmaid dress in question with the bridesmaid's signature of approvalThe color indicated on the form is Sable and thus, the order was placed as SableThe color Sable was on the original receipt and the copy given to the bridesmaid
The Orland Park salon received the order and confirmed the styles, sizes and colors were received as orderedUpon questioning the bridesmaid dress in the color Sable, a representative at the salon showed the bride the signed form in-storeAgain, the form showed the bridesmaid's signature confirming and approving the color as SableTherefore, the order was placed and delivered as ordered
We apologize for any inconvenience to the customer, however, we cannot offer any compensation

Initial Business Response /* (1000, 5, 2014/07/22) */
The customer's order was delivered, however, the designer delivered the package to another retailer in the area, *** BridalHouse of Brides management contacted the salon numerous times in order to get the order but the salon refused
to release the package unless the customer's receip was presentedManagement and the customer drove to the salon on 7/with the police to have the salon release the order
The customer is in receipt of her order

Business Response /* (1001, 13, 2014/09/15) */
I checked and I was told that the Case has been resolved as of today
Best Wishes,
***
Product Specialist
The House of Brides Team

Business Response /* (4001, 14, 2014/07/23) */
The delivery from the designer was delayed in productionOur expeditors work closely with the designers to ensure the timeliest delivery possible

Initial Business Response /* (1000, 5, 2015/08/04) */
Contact Name and Title: ***Store Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: orlandparkhouseofbrides.com
On 2/28/*** *** came with (2) of her bridesmaids to purchase bridesmaid dresses, she came in with a swatch of
satin tealShe picked out dresses in teal taffetaConsultant expalined to her the difference between satin teal versus teal taffetaWe explained our protocol to her stating all bridesmaid needed to pay for dress's before we can order and delivery is - weeksLast bridemaid paid on 3/28/15, dresses were ordered and received on 6/11/First bridesmaid came in to pidress, she stated the color was wrong, at that time we spoke to the bride sent her pictures via cell phone explained how she did choose this color it was the material that was differentWe as a company want to assure are customers are happy and satisfiedAsked *** and her fiance *** if they wanted a refund, they both responed noWith approval from management we ordered new dresses with no charge and added cost due to rush orderExplained to *** these dresses will come close to her wedding date she stated this was fine
We delivered the dresses to her on 8/Apologized for any mis-communicationHouse of Brides paid for new dresses with rush delivery charges had a seamstress available for same day delivery and gave all the BM half off alterations
Initial Consumer Rebuttal /* (3000, 7, 2015/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is untrue, I came into the store on February 28, with bridesmaids and the mother of honor came in mins after we did*** never offered a refund she stated that her store does not give refunds what she can do is replace the dressesOne of my bridesmaid had came up there and saw it was the wrong colorOnce she found out it was the wrong she asked *** if they could receive a refund she stated again no what she could do is replace the dressesThen I asked the bridesmaid to see if she can find another dress and she didThen and only then did she send me a pic of two dresses to choose from*** then got on the phone and stated that the dresses with come a week before the wedding or that Monday of I explained that that was unexceptable*** said that I will do my bestThen I receive a call on July 20th saying the dresses was there and come to find out they were notOne of my bridesmaids dropped out of the weddingThe mother of honor dress came back white of which it should have been silverThey refunded her money but did not refund the money for the bridesmaid that dropped out of the wedding for all the stress they put me throughThis situation was ridiculous from beginning to end
Final Business Response /* (1000, 18, 2015/09/08) */
We stand by our replyWe provided replacement dresses and discounts as compensation
We are not responsible or cannot provide a refund for a bridesmaid who dropped-out of the wedding on her own accord
We worked with the customer and they party received their dresses in advance of the wedding date with compensation

I am a bridesmaid in my cousins weddingThe bridal party agreed on a dress, we purchased the dress at House of Brides by the *** *** MallWe were told that we were given free alterationsThe customer service at the *** *** location was great! Catalina till this day is going above and beyond to make sure my cousin and the bridal party are having a positive experienceThat location does not offer alterations at this timeWe were given the ORLAND PARK HOUSE OF BRIDES location as an option approved by the district managerI had my appointment today at 5:I left early, due to the traffic potentialTo my surprise I arrived earlyThe front desk were nice and did say I was earlyI did not mind at allI sat down and patiently waitedI was call by the SEAMSTRESSI got off my phone, she showed me to my fitting roomI was treated it like I was a bother, like I was inconveniencing her, like I was beneath herShe clarified that I purchased the dress at the *** *** location and now I am in Orland ParkShe kept on looking down on me, rolling her eyes, and was very short with her answersDuring the fitting I felt very uncomfortable and I asked her if there was a problem? She said they had to do their job and make sure what I was saying was true , in regards to the free alterationThe treatment persistedOnce she confirmed what I was telling her was trueShe just gave me a date for me to pick up the dressAt this point I asked her what was the issue, I told her that she had to check what I said is trueThe business aspect of it I completely understandI did not appreciate the way the message was delivered and how her treatment of me continuedOnce I requested to speak to a Manager her approach started to softenI spoke to the Manager JoanneShe was very nice and understandingMy biggest area of concern is that she was not surprised at allShe said maybe it was a language barrierI responded I completely understood everything the seamstress told meShe also mention that they try to have another staff member with the seamstress to help with her demeanorI was told she was a really good seamstress but can be taken the wrong way! Really and they wonder why brides become BRIDEZILLAS, it is because they are stressed out already and are probably at the edge of their nerves and walk in to the HOUSE OF BRIDES in ORLAND PARK and get treated like THEY ARE THE MINORITY PERSON WHO ATE AT THE *** COUNTERI can not believe just because you are a good seamstress you can treat your customers like they are inferior to you and get away with itI a also upset that this behavior is KNOWN and TOLERATED! What is being done to correct this situation? What customer service skills are being taught to this skillful seamstress?

Initial Business Response /* (1000, 5, 2014/05/20) */
House of Brides submits a customer's order once the order is completed and directly to the designerUpon receipt, the designer schedules the order in their production schedule and provides House of Brides with the estimated shipping of
the order from the designer to the House of Brides salonThe delivery time frame is tentative and subject to change dependent on the production scheduleMost often, a designer will ship an order in relation to the customer's wedding date, typically allowing for delivery - weeks before the date
This procedure is the same for all authorized retailers
Originally, the designer provided House of Brides, Orland Park with an estimated April shipping dateHowever due to a change in the designer's production schedule, the designer updated the estimated shipping as the beginning of June, which is still over 12-weeks before the customer's wedding date of 8/30/and within the designer's standard shipping
We have expeditors on staff who work with our designers to ensure the quickest delivery possibleOur expeditors spoke with the designer on 5/19/and have arranged for the order to ship at the end of this weekThe order is expected to arrive at our Orland Park salon by early to mid-next weekUpon its receipt, the customer will be notified and the party may make arrangements for alterations or pick-up
We apologize for any inconvenience to the customerHowever, we are not providing any refund on the orderThe order is due to ship this week and arrive at the salon next week and in time for the wedding date
Initial Consumer Rebuttal /* (3000, 8, 2014/05/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is so far beyond professional as is the so called store managerAfter receiving a copy of my email compliant to the Revdex.com this store manager magically had all out dresses in the storeWhich, according to her was just impossible because they haven't been made yet and we wouldn't have them until July 10th, yet now, a day after she received the email she just magically had them in the storeI find this extremly hard to believe, the dresses did not get made and shipped from China on a Saturday night to the states by MondayThis completely unprofessional lady then procceded to contact the bride and inform her all our dresses are now in, again, completely impossibly considering they hadn't been made yet, so ok we have our dresses in storeGreat, it's about timeHowever the worlds worst manager continues to deliver the worst costumer serviceShe proceded to COMPLAIN AND *** to the bride Inregards to the email I sent to the Revdex.comShe takes her lack of professionalism to another levelAbsolutely unacceptable, I was appalled when my friend, the bride, called me to tell me this manager actually quoted my email and told her how she couldn't believe I called her "uneducated"Well, considering she has no common sense to not contact a client in such a way for such a reason clearly validates my statements even more, no sense, no education, no customer service, no managerial skillsThis lady and this store have no business operating business any longerNot a single person in that store has any knowledge on what they selling or talking about and no one has any customer service skills or managerial skillsUtter chaos dealing with such incompetent humanbegingsI am disgusted by the actions of this lady and if she wishes to continue to contact the bride one more in regards to these emails we will seek legal assistance to ensure she doesn't ruin another brides wedding an and schedule and most importantly to ensure her unwarranted harrasment to a bride never happens again
Final Business Response /* (4000, 10, 2014/05/28) */
When I contacted the vendor the date the lady on the phone gave me was shipping June or 10thI can only go by on the other end of the phone tells me and I then in turn relay the messageThe bride was extremely happy that the dresses arrived and she came into the store and we went over each dress and she was extremely happy with the dresses and the way the looked