We apologize for any inconvenience to the customerThe customer purchased a special order bridal gownSpecial order gowns are produced by the designer according to the specifications on each customer's ordersThe gowns are not pre-made or available off the rackStandard delivery is approximately - months for bridal gownsdesigners deliver orders approximately 4-weeks prior to the event dateHowever, these time frames are tentative and subject to change according to the designer's production.The designer for the order experienced a slight delay, which affected deliveryThe order was received at the store on October 12th
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease have the manager at House of Brides update me with the expected delivery date once the designer has a new delivery date Sincerely, [redacted]
We apologize for any inconvenience to the customerOur store received the bridesmaid dresses from the designer on September 18th and our records show all dresses were pickby the customer that same dayHouse of Brides Couture is an authorized retailer of our featured designersOur bridesmaid dress collections are available for special order meaning our designers provide our stores with samples for customer to try-onWe submit customer orders to our designers who then place the orders into their production scheduleBridesmaid dresses are not pre made or available off the rackInstead, the designer makes the dresses according to the specifications of the orderStandard production time is approximately - weeks and varies between designersMost often, orders arrive approximately 4-weeks prior to an event dateHowever, these time frames are tentative and subject to change according to the designer's production scheduleBridesmaid dress orders are placed with the designer after the last bridesmaid is measured, selects the size to order and pays for the dressDoing so ensures the dresses are cut from the same dye lot to avoid any color variations between dressesThe date the order is completed and placed can affect the designer's production schedule and therefore, deliveryThe designer for the order experienced a delay in their production and thus, delivery was affectedAs stated, the bridesmaid dresses arrive on September 18th and before the customer's event date
Ms [redacted] party purchased bridesmaid dresses from House of Brides Couture in SchaumburgThe salon manager, [redacted] spoke to Ms [redacted] on Monday, January 16th regarding her concerns about the delivery of the orderThe manager assured Ms [redacted] delivery was not an issue with her event date and the order's arrival was approximately 4-weeks prior to the event dateThis is the standard delivery time from designers to authorized retailers like House of Brides Couture We show no record Ms [redacted] received any additional information about the order delivery which would contradict the information provided by Ms [redacted] Ms [redacted] did not state she could not expedite the orderAs per Ms [redacted] and our records, this was not discussed Likewise, Ms [redacted] stated Ms [redacted] did not request a copy of the contractHowever, each bridesmaid was given a sales receipt with our purchase policies, which includes all sales are final and we do not accept cancellations, refunds or exchangesBridesmaid dresses are available for special order only meaning House of Brides Couture receives a customer's order and submits the order to the designerThe order provides the specific style, color(s), size(s) and other order specificationsThe dresses are not available off the rack but instead are made according to the order's specificsUpon a designer's receipt of an order, the designer schedules the order in their production schedule and will immediately cut the material for the dressesBecause the order is started upon the designer's receipt, we have the all sales are final policy Ms [redacted] requested a refundOur policy states that all sales are final, however, as an act of goodwill, Ms [redacted] stated she would process a 75% refund on the purchased dressesMs [redacted] then accused Ms [redacted] of fraud and stated she filed a report with the Schaumburg Police Again, our policy is stated on the sales contract each bridesmaid receivedWe also have signage and other materials in-store stating the policy and available prior to purchase Ms [redacted] contacted Ms [redacted] again for her credit card information to process the 75% refund and is still waiting her reply
The customer purchased a stock bridal gown on August 10, from House of Brides Couture in Schaumburg and provided a wedding date of March 11, 2017.Stock bridal gowns are discontinued designer samples available for immediate purchase as is and off the rackThe gowns are not special ordered from a designerLikewise, House of Brides Couture does not offer custom-made gowns House of Brides Couture offers alterations for an additional feeCustomers have the option to have alterations done at House of Brides Couture or at an outside serviceThe sales consultant explained to the customer stock gowns are sold as is and all sales are final prior to the saleThe policy is posted on in-store signage and on the customer receiptThe consultant also advised the customer about the alterations service if she was interestedShe explained that if the customer chose to have alterations at the salon, she would need to make an appointment approximately – weeks before the wedding date with the Alterations DepartmentThe customer would meet with a seamstress who would pin and sew the gown and most often, customer would have – fittings before pick-up At the point of purchase on August 10th, the customer paid for House of Brides Couture in Schaumburg to have the gown professionally cleanedThe salon sent the gown for cleaning on September 1, and it was returned on November 17, A representative from House of Brides Couture contacted and confirmed with the customer the gown was cleaned and ready for pior alterations on November 17th.The customer pickthe bridal gown on February 16, without any incident.The customer returned to the salon on March 27, and met with the manager, [redacted] requesting a refund on the gownThe manager reminded the customer of the All Sales Final policy the customer agreed to by making the purchaseThe manager advised she could not accept a return on the merchandiseFrom the conversation, the manager suspected the customer may have changed her mind about the gown or possibly may have worn it and tried to return itAgain, the customer provided a wedding date of March 11, previously and requested a refund on March 27thWe apologize for any inconvenience, however, the customer purchased a stock gown as is and with House or Brides Couture’s All Sales Final policyThe gown was professionally cleaned and available to the customer approximately 4-months prior to the wedding dateThe customer did not make an appointment or pay for alteration servicesHouse of Brides Couture provided the customer the gown as she purchasedell us why here
We apologize for any inconvenience to the customerBridesmaid dresses are available for special order meaning authorized retailers, like House of Brides Couture submits customer orders to the designerThe designer then produces the order according to the size(s), color(s) and other specifications of the orderThe dresses are made for the order only and are not available off the rackDesigners provide House of Brides Couture with sample dresses for customer to view and tin-store and a size chart showing the sizes and measurements per size the designer uses in making their dressesSize charts vary between designers and sizes differ from street clothesTo determine the size to order, our expert sales consultants measure a customer then compares the measurements to the specific designer's chartThe consultant reviews the chart with the customer and shows the sizes the designer suggests is orderedWhile our consultants advise on the size, it is the customer's decision on the final size.The sales consultant who assisted the party, [redacted] spoke to the customer on August 2ndThe customer stated the dress is inches too small and requested another dress be orderedAs per House of Brides Couture's policy [redacted] stated the bridesmaid will need to revisit the salon so she can see the dress on her and remeasure the bridesmaid and measure the dressWe do so to ensure the customer did not experience any weight fluctuation since the initial measurement and to ensure the designer cut the dress according to their size chart's measurementIf the bridesmaid's measurements did change, House of Brides Couture offers a professional Alterations Department available to address fitting needsIf the designer cut the dress incorrectly, House of Brides Couture can contact them for resolutionHouse of Brides Couture has communicated with the party and has offered assistance but we need to meet with the bridesmaid and see the dress to proceedThe bridesmaid may contact salon management or [redacted]
Complaint: [redacted] I am rejecting this response because:It is clear from the response provided that House of Brides is basing their opinion on what Ms [redacted] said happened and the notes she has takenTo rely solely upon the person or persons the complaint was filed against will create nothing more than a she said vsshe said with no conclusive endingI was told what I was told about the delivery timesI was told what I was told about the inability to expedite the shippingWho would lie about something lie that only to go threw the hassle of canceling an order and placing the exact same order, for the exact same price, later that week with another store? That is insaneHowever, when I did go to another authorized retailer later in the week, I placed the exact same order with the same designer, dresses, and sizes and I was given a deliver time of the first week of AprilI received an email from the designer yesterday with a more exact delivery date of April, 5th, My Maid of Honor also ordered her dress from the same company with an authorized retailer in August, she was not able to place her order with the other girlsShe had my same wedding date of 6/26/listed on her order and she receded her dress in NovemberNone of use have to wait until weeks beforeMy bank and I both request a copy of the contract and did not receive oneAgain, a detail that I believe will have no conclusive findingNo one other than House of Brides has seen anything stating the terms of this so called contractIt is true however that upon receiving this complaint Ms [redacted] did call and ask for the card numbers to refund 75% of our purchaseI actually answered the call when it first came through, Im not sure why anyone would feel the need to be dishonest about having to leave a message and waiting for a responseI gave her the card numbers but also stated that we would be following up in regards to the additional 25% which is equal to $of the moneyThere is absolutely no reason why House of Brides should be allowed to keep $of our money when not only have they done absolutely no work on our behalf but they have effectively made the situation increasingly worseWe have yet to receive to 75% refund and have been ignored when asking about the additional 25% Sincerely, [redacted]
We apologize to the customer for any inconvenienceWe confirm the customer ordered and received a special order gown direct from the designerThe gown was not usedIt was produced especially for her order in the style, size and color as specifiedThe manager met with the customer and inspected
the gownThe manager confirmed there was some slight balling on some of the lace and some loose beads, which the manager explained can happen in transitGowns are packaged, boxed and shipped from overseas from the designers to the retailersGowns are then delivered by parcel servicesAt times and due to movement during transit, balling and looses beads can occurThe manager offered to fix the gown at no charge to the customer, however, the customer rejected the offerThe store offered compensation in the free repair of the balling on the lace and loose beadsNo additional compensation is available
We confirm Ms*** *** *** *** party visited our Schaumburg salon to view and tbridesmaidsHowever, the date was November 14, We confirm Ms*** *** was measured and paid for her dress that same day.As *** explained to the party at the time of the first
appointment, bridesmaid dresses are special ordered meaning House of Brides Couture, as an authorized retailer of the designer, accepts the customers' orders and submits them to the designerThe designer reviews the order and contacts House of Brides Couture with confirmation the order meets their production schedule and puts the order into production. The dresses are cut for the order as per the style, size, color and any other specifications of the orderSpecial order bridesmaid dresses are not available off the rack.*** also explained bridesmaid parties are ordered only after each bridesmaid is measured, each bridesmaid selects their size to order and each bridesmaid pays for their dressHouse of Brides Couture requires payment on all dresses in a partyDue to the special nature of our merchandise, we cannot accept returns, refunds or cancellations of our orders Orders are made according to each designers' production schedule, which is tentative and subject to the designer's changesTypically bridesmaid dresses are completed - weeks from an order's placementCompleted orders are scheduled to ship from the designer to the retailerUpon our receipt, our staff notifies the customer and arranges fitting or piappointments. Again, *** *** completed her purchase on November 14th but the order could not submitted until each of the other four bridesmaids completed their purchases. Following November 14th, *** followwith *** *** *** *** with voicemails reminding her to have her bridesmaids complete their purchases so House of Brides Couture could submit the order to the designer*** spoke to *** *** *** *** toward the end of January and stated that due to the amount of time that had passed since the first appointment in November 2015, she recommended bridesmaid get measured again to provide the most accurate measurements to determine the sizes to order. Bridesmaid *** completed her order on February 6, 2016, *** on February 11, and *** on February 22, 2016. *** left a voicemail for *** *** *** *** on February 15th and 2-voicemails on February 18thA Spanish-speaking representative also left a voicemail for one of the bridesmaids on February 18thNo voicemails were returned until later in the day on February 18thThe last bridesmaid, *** completed her order on February 22ndThe order was submitted to the designer the next business day and later confirmed for ***ivery the week of June 20, 2016. The Salon Manager, *** spoke to *** *** *** *** on February 24th and confirmed the order was placed and noted the bride was satisfied. The designer completed the order the week of June 13th, the 16th week of production, and shipped it for ***ivery to House of Brides Couture in Schaumburg the week of June 20th*** called and spoke to *** today to confirm the ***iveryThe tracking information shows the order is due to arrive today
Complaint: ***
I am rejecting this response because: they never specified about the alteration and they never said it was a stock dressWhy did it take from August to February to have the dress cleanedThey completely lied about what they told us
Sincerely,
*** ***
We apologize to any inconvenience to the customerThe salon manager has been in consistent contact with the bride from the wedding party regarding the status of the orderMs*** is a bridesmaid and is standard procedure for the retailer to communicate with the bride about a bridesmaid order
The designer shipped the order and as per the tracking information, the order is due to arrive at the store todayOnce received, a representative will contact the bride
We apologize for any inconvenience to the customer House of Brides Couture is an authorized retailer of our featured designersBridesmaid dresses are available as special order meaning designers produce the dresses specifically for each orderThe dresses are not pre-made or available off
the rack Standard production is - weeks with designers delivering orders approximately 4-weeks prior to the event dateThese time frames, however, are tentative and subject to change according to the designer's production. Also, bridesmaid orders are placed when the last bridesmaid in the party is measured, selects a size and pays for her dressBridesmaids are placed at the same time to ensure the same dye lot and to avoid possible dye lot variations The last bridesmaid completed her order in June and the order was received at the store in September with all bridesmaids pickitheir gowns thereafter
We apologize for any inconvenience to the customerBridesmaid dresses are available by special orderAuthorized retailers like House of Brides Couture submits a customer's order to the designer who then makes the dress according to the style, size, color and other specifications on the order
While bridesmaid production is typically - weeks, designers maintain a production schedule with delivery approximately 4-weeks before the wedding dateThe time frames are tentative and subject to change by the designer. Designers and authorized retailers suggest bridesmaids begin their alterations to weeks prior to the event date to allow for weight fluctuations and to ensure the best fit. The salon manager spoke with the customer about her delivery concerns and in turn, contacted our expeditor who monitors our orders for the timeliest deliveryOur expeditor is in contact with the designer to arrange for an early delivery and will update the manager accordinglyThe manager then will advise the customer on the new delivery time frame
Complaint: ***
I am rejecting this response because:
I got the dresses less than a week before the wedding and despite all my calls, not once did the manager call me back after requesting SEVERAL timesWhere was the indicator or information for 12-weeks for production? I was never provided that information?
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please have the manager at House of Brides update me with the expected delivery date once the designer has a new delivery date.
Sincerely,
[redacted]
The customer purchased a stock bridal gown on August 10, 2016 from House of Brides Couture in Schaumburg and provided a wedding date of March 11, 2017.Stock bridal gowns are discontinued designer samples available for immediate purchase as is and off the rack. The gowns are not special ordered from...
a designer. Likewise, House of Brides Couture does not offer custom-made gowns. House of Brides Couture offers alterations for an additional fee. Customers have the option to have alterations done at House of Brides Couture or at an outside service. The sales consultant explained to the customer stock gowns are sold as is and all sales are final prior to the sale. The policy is posted on in-store signage and on the customer receipt. The consultant also advised the customer about the alterations service if she was interested. She explained that if the customer chose to have alterations at the salon, she would need to make an appointment approximately 4 – 6 weeks before the wedding date with the Alterations Department. The customer would meet with a seamstress who would pin and sew the gown and most often, customer would have 2 – 3 fittings before pick-up. At the point of purchase on August 10th, the customer paid for House of Brides Couture in Schaumburg to have the gown professionally cleaned. The salon sent the gown for cleaning on September 1, 2016 and it was returned on November 17, 2016. A representative from House of Brides Couture contacted and confirmed with the customer the gown was cleaned and ready for pick-up or alterations on November 17th.The customer picked-up the bridal gown on February 16, 2017 without any incident.The customer returned to the salon on March 27, 2017 and met with the manager, [redacted] requesting a refund on the gown. The manager reminded the customer of the All Sales Final policy the customer agreed to by making the purchase. The manager advised she could not accept a return on the merchandise. From the conversation, the manager suspected the customer may have changed her mind about the gown or possibly may have worn it and tried to return it. Again, the customer provided a wedding date of March 11, 2017 previously and requested a refund on March 27th. We apologize for any inconvenience, however, the customer purchased a stock gown as is and with House or Brides Couture’s All Sales Final policy. The gown was professionally cleaned and available to the customer approximately 4-months prior to the wedding date. The customer did not make an appointment or pay for alteration services. House of Brides Couture provided the customer the gown as she purchased. ell us why here...
We apologize for any inconvenience to the customer. The customer purchased special order dresses. Standard production for special order dresses is 12 - 20 weeks with designers delivering approximately 4-weeks prior to an event date. However, these time frames are tentative and subject to change...
according to the designer's production. Also, the date the order is completed may affect the delivery if it falls close to the production time frames. The dresses were received at the store September 27th with 4-dresses picked-up by the customer on September 28th and the flower girl dress on October 2nd.
We apologize for any inconvenience to the customer. The customer purchased a special order bridal gown. Special order gowns are produced by the designer according to the specifications on each customer's orders. The gowns are not pre-made or available off the rack. Standard delivery is approximately...
16 - 24 months for bridal gowns. designers deliver orders approximately 4-weeks prior to the event date. However, these time frames are tentative and subject to change according to the designer's production.The designer for the order experienced a slight delay, which affected delivery. The order was received at the store on October 12th.
Ms. [redacted] party purchased bridesmaid dresses from House of Brides Couture in Schaumburg. The salon manager, [redacted] spoke to Ms. [redacted] on Monday, January 16th regarding her concerns about the delivery of the order. The manager assured Ms. [redacted] delivery was not an issue...
with her event date and the order's arrival was approximately 4-weeks prior to the event date. This is the standard delivery time from designers to authorized retailers like House of Brides Couture. We show no record Ms. [redacted] received any additional information about the order delivery which would contradict the information provided by Ms. [redacted]. Ms. [redacted] did not state she could not expedite the order. As per Ms. [redacted] and our records, this was not discussed. Likewise, Ms. [redacted] stated Ms. [redacted] did not request a copy of the contract. However, each bridesmaid was given a sales receipt with our purchase policies, which includes all sales are final and we do not accept cancellations, refunds or exchanges. Bridesmaid dresses are available for special order only meaning House of Brides Couture receives a customer's order and submits the order to the designer. The order provides the specific style, color(s), size(s) and other order specifications. The dresses are not available off the rack but instead are made according to the order's specifics. Upon a designer's receipt of an order, the designer schedules the order in their production schedule and will immediately cut the material for the dresses. Because the order is started upon the designer's receipt, we have the all sales are final policy. Ms. [redacted] requested a refund. Our policy states that all sales are final, however, as an act of goodwill, Ms. [redacted] stated she would process a 75% refund on the purchased dresses. Ms. [redacted] then accused Ms. [redacted] of fraud and stated she filed a report with the Schaumburg Police. Again, our policy is stated on the sales contract each bridesmaid received. We also have signage and other materials in-store stating the policy and available prior to purchase. Ms. [redacted] contacted Ms. [redacted] again for her credit card information to process the 75% refund and is still waiting her reply.
We apologize for any inconvenience to the customerThe customer purchased a special order bridal gownSpecial order gowns are produced by the designer according to the specifications on each customer's ordersThe gowns are not pre-made or available off the rackStandard delivery is approximately - months for bridal gownsdesigners deliver orders approximately 4-weeks prior to the event dateHowever, these time frames are tentative and subject to change according to the designer's production.The designer for the order experienced a slight delay, which affected deliveryThe order was received at the store on October 12th
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease have the manager at House of Brides update me with the expected delivery date once the designer has a new delivery date Sincerely, [redacted]
We apologize for any inconvenience to the customerOur store received the bridesmaid dresses from the designer on September 18th and our records show all dresses were pickby the customer that same dayHouse of Brides Couture is an authorized retailer of our featured designersOur bridesmaid dress collections are available for special order meaning our designers provide our stores with samples for customer to try-onWe submit customer orders to our designers who then place the orders into their production scheduleBridesmaid dresses are not pre made or available off the rackInstead, the designer makes the dresses according to the specifications of the orderStandard production time is approximately - weeks and varies between designersMost often, orders arrive approximately 4-weeks prior to an event dateHowever, these time frames are tentative and subject to change according to the designer's production scheduleBridesmaid dress orders are placed with the designer after the last bridesmaid is measured, selects the size to order and pays for the dressDoing so ensures the dresses are cut from the same dye lot to avoid any color variations between dressesThe date the order is completed and placed can affect the designer's production schedule and therefore, deliveryThe designer for the order experienced a delay in their production and thus, delivery was affectedAs stated, the bridesmaid dresses arrive on September 18th and before the customer's event date
Ms [redacted] party purchased bridesmaid dresses from House of Brides Couture in SchaumburgThe salon manager, [redacted] spoke to Ms [redacted] on Monday, January 16th regarding her concerns about the delivery of the orderThe manager assured Ms [redacted] delivery was not an issue with her event date and the order's arrival was approximately 4-weeks prior to the event dateThis is the standard delivery time from designers to authorized retailers like House of Brides Couture We show no record Ms [redacted] received any additional information about the order delivery which would contradict the information provided by Ms [redacted] Ms [redacted] did not state she could not expedite the orderAs per Ms [redacted] and our records, this was not discussed Likewise, Ms [redacted] stated Ms [redacted] did not request a copy of the contractHowever, each bridesmaid was given a sales receipt with our purchase policies, which includes all sales are final and we do not accept cancellations, refunds or exchangesBridesmaid dresses are available for special order only meaning House of Brides Couture receives a customer's order and submits the order to the designerThe order provides the specific style, color(s), size(s) and other order specificationsThe dresses are not available off the rack but instead are made according to the order's specificsUpon a designer's receipt of an order, the designer schedules the order in their production schedule and will immediately cut the material for the dressesBecause the order is started upon the designer's receipt, we have the all sales are final policy Ms [redacted] requested a refundOur policy states that all sales are final, however, as an act of goodwill, Ms [redacted] stated she would process a 75% refund on the purchased dressesMs [redacted] then accused Ms [redacted] of fraud and stated she filed a report with the Schaumburg Police Again, our policy is stated on the sales contract each bridesmaid receivedWe also have signage and other materials in-store stating the policy and available prior to purchase Ms [redacted] contacted Ms [redacted] again for her credit card information to process the 75% refund and is still waiting her reply
The customer purchased a stock bridal gown on August 10, from House of Brides Couture in Schaumburg and provided a wedding date of March 11, 2017.Stock bridal gowns are discontinued designer samples available for immediate purchase as is and off the rackThe gowns are not special ordered from a designerLikewise, House of Brides Couture does not offer custom-made gowns House of Brides Couture offers alterations for an additional feeCustomers have the option to have alterations done at House of Brides Couture or at an outside serviceThe sales consultant explained to the customer stock gowns are sold as is and all sales are final prior to the saleThe policy is posted on in-store signage and on the customer receiptThe consultant also advised the customer about the alterations service if she was interestedShe explained that if the customer chose to have alterations at the salon, she would need to make an appointment approximately – weeks before the wedding date with the Alterations DepartmentThe customer would meet with a seamstress who would pin and sew the gown and most often, customer would have – fittings before pick-up At the point of purchase on August 10th, the customer paid for House of Brides Couture in Schaumburg to have the gown professionally cleanedThe salon sent the gown for cleaning on September 1, and it was returned on November 17, A representative from House of Brides Couture contacted and confirmed with the customer the gown was cleaned and ready for pior alterations on November 17th.The customer pickthe bridal gown on February 16, without any incident.The customer returned to the salon on March 27, and met with the manager, [redacted] requesting a refund on the gownThe manager reminded the customer of the All Sales Final policy the customer agreed to by making the purchaseThe manager advised she could not accept a return on the merchandiseFrom the conversation, the manager suspected the customer may have changed her mind about the gown or possibly may have worn it and tried to return itAgain, the customer provided a wedding date of March 11, previously and requested a refund on March 27thWe apologize for any inconvenience, however, the customer purchased a stock gown as is and with House or Brides Couture’s All Sales Final policyThe gown was professionally cleaned and available to the customer approximately 4-months prior to the wedding dateThe customer did not make an appointment or pay for alteration servicesHouse of Brides Couture provided the customer the gown as she purchasedell us why here
We apologize for any inconvenience to the customerBridesmaid dresses are available for special order meaning authorized retailers, like House of Brides Couture submits customer orders to the designerThe designer then produces the order according to the size(s), color(s) and other specifications of the orderThe dresses are made for the order only and are not available off the rackDesigners provide House of Brides Couture with sample dresses for customer to view and tin-store and a size chart showing the sizes and measurements per size the designer uses in making their dressesSize charts vary between designers and sizes differ from street clothesTo determine the size to order, our expert sales consultants measure a customer then compares the measurements to the specific designer's chartThe consultant reviews the chart with the customer and shows the sizes the designer suggests is orderedWhile our consultants advise on the size, it is the customer's decision on the final size.The sales consultant who assisted the party, [redacted] spoke to the customer on August 2ndThe customer stated the dress is inches too small and requested another dress be orderedAs per House of Brides Couture's policy [redacted] stated the bridesmaid will need to revisit the salon so she can see the dress on her and remeasure the bridesmaid and measure the dressWe do so to ensure the customer did not experience any weight fluctuation since the initial measurement and to ensure the designer cut the dress according to their size chart's measurementIf the bridesmaid's measurements did change, House of Brides Couture offers a professional Alterations Department available to address fitting needsIf the designer cut the dress incorrectly, House of Brides Couture can contact them for resolutionHouse of Brides Couture has communicated with the party and has offered assistance but we need to meet with the bridesmaid and see the dress to proceedThe bridesmaid may contact salon management or [redacted]
Complaint: [redacted] I am rejecting this response because:It is clear from the response provided that House of Brides is basing their opinion on what Ms [redacted] said happened and the notes she has takenTo rely solely upon the person or persons the complaint was filed against will create nothing more than a she said vsshe said with no conclusive endingI was told what I was told about the delivery timesI was told what I was told about the inability to expedite the shippingWho would lie about something lie that only to go threw the hassle of canceling an order and placing the exact same order, for the exact same price, later that week with another store? That is insaneHowever, when I did go to another authorized retailer later in the week, I placed the exact same order with the same designer, dresses, and sizes and I was given a deliver time of the first week of AprilI received an email from the designer yesterday with a more exact delivery date of April, 5th, My Maid of Honor also ordered her dress from the same company with an authorized retailer in August, she was not able to place her order with the other girlsShe had my same wedding date of 6/26/listed on her order and she receded her dress in NovemberNone of use have to wait until weeks beforeMy bank and I both request a copy of the contract and did not receive oneAgain, a detail that I believe will have no conclusive findingNo one other than House of Brides has seen anything stating the terms of this so called contractIt is true however that upon receiving this complaint Ms [redacted] did call and ask for the card numbers to refund 75% of our purchaseI actually answered the call when it first came through, Im not sure why anyone would feel the need to be dishonest about having to leave a message and waiting for a responseI gave her the card numbers but also stated that we would be following up in regards to the additional 25% which is equal to $of the moneyThere is absolutely no reason why House of Brides should be allowed to keep $of our money when not only have they done absolutely no work on our behalf but they have effectively made the situation increasingly worseWe have yet to receive to 75% refund and have been ignored when asking about the additional 25% Sincerely, [redacted]
We apologize to the customer for any inconvenienceWe confirm the customer ordered and received a special order gown direct from the designerThe gown was not usedIt was produced especially for her order in the style, size and color as specifiedThe manager met with the customer and inspected
the gownThe manager confirmed there was some slight balling on some of the lace and some loose beads, which the manager explained can happen in transitGowns are packaged, boxed and shipped from overseas from the designers to the retailersGowns are then delivered by parcel servicesAt times and due to movement during transit, balling and looses beads can occurThe manager offered to fix the gown at no charge to the customer, however, the customer rejected the offerThe store offered compensation in the free repair of the balling on the lace and loose beadsNo additional compensation is available
Please provide the bride's name so we can identify her in our system and respond accordinglyThank you
We confirm Ms*** *** *** *** party visited our Schaumburg salon to view and tbridesmaidsHowever, the date was November 14, We confirm Ms*** *** was measured and paid for her dress that same day.As *** explained to the party at the time of the first
appointment, bridesmaid dresses are special ordered meaning House of Brides Couture, as an authorized retailer of the designer, accepts the customers' orders and submits them to the designerThe designer reviews the order and contacts House of Brides Couture with confirmation the order meets their production schedule and puts the order into production. The dresses are cut for the order as per the style, size, color and any other specifications of the orderSpecial order bridesmaid dresses are not available off the rack.*** also explained bridesmaid parties are ordered only after each bridesmaid is measured, each bridesmaid selects their size to order and each bridesmaid pays for their dressHouse of Brides Couture requires payment on all dresses in a partyDue to the special nature of our merchandise, we cannot accept returns, refunds or cancellations of our orders Orders are made according to each designers' production schedule, which is tentative and subject to the designer's changesTypically bridesmaid dresses are completed - weeks from an order's placementCompleted orders are scheduled to ship from the designer to the retailerUpon our receipt, our staff notifies the customer and arranges fitting or piappointments. Again, *** *** completed her purchase on November 14th but the order could not submitted until each of the other four bridesmaids completed their purchases. Following November 14th, *** followwith *** *** *** *** with voicemails reminding her to have her bridesmaids complete their purchases so House of Brides Couture could submit the order to the designer*** spoke to *** *** *** *** toward the end of January and stated that due to the amount of time that had passed since the first appointment in November 2015, she recommended bridesmaid get measured again to provide the most accurate measurements to determine the sizes to order. Bridesmaid *** completed her order on February 6, 2016, *** on February 11, and *** on February 22, 2016. *** left a voicemail for *** *** *** *** on February 15th and 2-voicemails on February 18thA Spanish-speaking representative also left a voicemail for one of the bridesmaids on February 18thNo voicemails were returned until later in the day on February 18thThe last bridesmaid, *** completed her order on February 22ndThe order was submitted to the designer the next business day and later confirmed for ***ivery the week of June 20, 2016. The Salon Manager, *** spoke to *** *** *** *** on February 24th and confirmed the order was placed and noted the bride was satisfied. The designer completed the order the week of June 13th, the 16th week of production, and shipped it for ***ivery to House of Brides Couture in Schaumburg the week of June 20th*** called and spoke to *** today to confirm the ***iveryThe tracking information shows the order is due to arrive today
Complaint: ***
I am rejecting this response because: they never specified about the alteration and they never said it was a stock dressWhy did it take from August to February to have the dress cleanedThey completely lied about what they told us
Sincerely,
*** ***
We apologize to any inconvenience to the customerThe salon manager has been in consistent contact with the bride from the wedding party regarding the status of the orderMs*** is a bridesmaid and is standard procedure for the retailer to communicate with the bride about a bridesmaid order
The designer shipped the order and as per the tracking information, the order is due to arrive at the store todayOnce received, a representative will contact the bride
We apologize for any inconvenience to the customer House of Brides Couture is an authorized retailer of our featured designersBridesmaid dresses are available as special order meaning designers produce the dresses specifically for each orderThe dresses are not pre-made or available off
the rack Standard production is - weeks with designers delivering orders approximately 4-weeks prior to the event dateThese time frames, however, are tentative and subject to change according to the designer's production. Also, bridesmaid orders are placed when the last bridesmaid in the party is measured, selects a size and pays for her dressBridesmaids are placed at the same time to ensure the same dye lot and to avoid possible dye lot variations The last bridesmaid completed her order in June and the order was received at the store in September with all bridesmaids pickitheir gowns thereafter
We apologize for any inconvenience to the customerBridesmaid dresses are available by special orderAuthorized retailers like House of Brides Couture submits a customer's order to the designer who then makes the dress according to the style, size, color and other specifications on the order
While bridesmaid production is typically - weeks, designers maintain a production schedule with delivery approximately 4-weeks before the wedding dateThe time frames are tentative and subject to change by the designer. Designers and authorized retailers suggest bridesmaids begin their alterations to weeks prior to the event date to allow for weight fluctuations and to ensure the best fit. The salon manager spoke with the customer about her delivery concerns and in turn, contacted our expeditor who monitors our orders for the timeliest deliveryOur expeditor is in contact with the designer to arrange for an early delivery and will update the manager accordinglyThe manager then will advise the customer on the new delivery time frame
Complaint: ***
I am rejecting this response because:
I got the dresses less than a week before the wedding and despite all my calls, not once did the manager call me back after requesting SEVERAL timesWhere was the indicator or information for 12-weeks for production? I was never provided that information?
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please have the manager at House of Brides update me with the expected delivery date once the designer has a new delivery date.
Sincerely,
[redacted]
The customer purchased a stock bridal gown on August 10, 2016 from House of Brides Couture in Schaumburg and provided a wedding date of March 11, 2017.Stock bridal gowns are discontinued designer samples available for immediate purchase as is and off the rack. The gowns are not special ordered from...
a designer. Likewise, House of Brides Couture does not offer custom-made gowns. House of Brides Couture offers alterations for an additional fee. Customers have the option to have alterations done at House of Brides Couture or at an outside service. The sales consultant explained to the customer stock gowns are sold as is and all sales are final prior to the sale. The policy is posted on in-store signage and on the customer receipt. The consultant also advised the customer about the alterations service if she was interested. She explained that if the customer chose to have alterations at the salon, she would need to make an appointment approximately 4 – 6 weeks before the wedding date with the Alterations Department. The customer would meet with a seamstress who would pin and sew the gown and most often, customer would have 2 – 3 fittings before pick-up. At the point of purchase on August 10th, the customer paid for House of Brides Couture in Schaumburg to have the gown professionally cleaned. The salon sent the gown for cleaning on September 1, 2016 and it was returned on November 17, 2016. A representative from House of Brides Couture contacted and confirmed with the customer the gown was cleaned and ready for pick-up or alterations on November 17th.The customer picked-up the bridal gown on February 16, 2017 without any incident.The customer returned to the salon on March 27, 2017 and met with the manager, [redacted] requesting a refund on the gown. The manager reminded the customer of the All Sales Final policy the customer agreed to by making the purchase. The manager advised she could not accept a return on the merchandise. From the conversation, the manager suspected the customer may have changed her mind about the gown or possibly may have worn it and tried to return it. Again, the customer provided a wedding date of March 11, 2017 previously and requested a refund on March 27th. We apologize for any inconvenience, however, the customer purchased a stock gown as is and with House or Brides Couture’s All Sales Final policy. The gown was professionally cleaned and available to the customer approximately 4-months prior to the wedding date. The customer did not make an appointment or pay for alteration services. House of Brides Couture provided the customer the gown as she purchased. ell us why here...
We apologize for any inconvenience to the customer. The customer purchased special order dresses. Standard production for special order dresses is 12 - 20 weeks with designers delivering approximately 4-weeks prior to an event date. However, these time frames are tentative and subject to change...
according to the designer's production. Also, the date the order is completed may affect the delivery if it falls close to the production time frames. The dresses were received at the store September 27th with 4-dresses picked-up by the customer on September 28th and the flower girl dress on October 2nd.
We apologize for any inconvenience to the customer. The customer purchased a special order bridal gown. Special order gowns are produced by the designer according to the specifications on each customer's orders. The gowns are not pre-made or available off the rack. Standard delivery is approximately...
16 - 24 months for bridal gowns. designers deliver orders approximately 4-weeks prior to the event date. However, these time frames are tentative and subject to change according to the designer's production.The designer for the order experienced a slight delay, which affected delivery. The order was received at the store on October 12th.
Ms. [redacted] party purchased bridesmaid dresses from House of Brides Couture in Schaumburg. The salon manager, [redacted] spoke to Ms. [redacted] on Monday, January 16th regarding her concerns about the delivery of the order. The manager assured Ms. [redacted] delivery was not an issue...
with her event date and the order's arrival was approximately 4-weeks prior to the event date. This is the standard delivery time from designers to authorized retailers like House of Brides Couture. We show no record Ms. [redacted] received any additional information about the order delivery which would contradict the information provided by Ms. [redacted]. Ms. [redacted] did not state she could not expedite the order. As per Ms. [redacted] and our records, this was not discussed. Likewise, Ms. [redacted] stated Ms. [redacted] did not request a copy of the contract. However, each bridesmaid was given a sales receipt with our purchase policies, which includes all sales are final and we do not accept cancellations, refunds or exchanges. Bridesmaid dresses are available for special order only meaning House of Brides Couture receives a customer's order and submits the order to the designer. The order provides the specific style, color(s), size(s) and other order specifications. The dresses are not available off the rack but instead are made according to the order's specifics. Upon a designer's receipt of an order, the designer schedules the order in their production schedule and will immediately cut the material for the dresses. Because the order is started upon the designer's receipt, we have the all sales are final policy. Ms. [redacted] requested a refund. Our policy states that all sales are final, however, as an act of goodwill, Ms. [redacted] stated she would process a 75% refund on the purchased dresses. Ms. [redacted] then accused Ms. [redacted] of fraud and stated she filed a report with the Schaumburg Police. Again, our policy is stated on the sales contract each bridesmaid received. We also have signage and other materials in-store stating the policy and available prior to purchase. Ms. [redacted] contacted Ms. [redacted] again for her credit card information to process the 75% refund and is still waiting her reply.