House of Brides World's Largest "On-line" Wedding Store, Inc.

Initial Business Response /* (1000, 5, 2014/09/26) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
Per House of Brides Terms and Conditions the only refunds given for an on-line Immediate Delivery Gown is an on-line credit, The On-Line
store is a separate division from the House of Brides Retail Stores and monies are not inter-changeable, House of Brides apologizes for any misunderstanding
Initial Consumer Rebuttal /* (3000, 7, 2014/09/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand that store credit cannot be provided, that is why my desired resolution selected in my claim via Revdex.com is full refundThe size of the provided product did not match the size indicated on the size chart-maining advertisementBesides the wedding for which I purchased the dress at the end of July was weeks ago, I don't need a dress any more
Every company that values their customer can apply policy exceptions if necessary-especially after advertisement
Final Business Response /* (4000, 9, 2014/09/29) */
House of Brides, per Terms an-line credit was issued and a refund cannot be given

Initial Business Response /* (1000, 5, 2015/01/07) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
The customer's order shipped to her on 1/6/and a tracking number should have been sent

We confirm the refund was processedAs per our representative ***'s email, she informed the customer that while the refund had been processed, it may take a few days for her credit
card company to post the refundThis is standardWe suggest the customer check with her credit card company to confirm the refund

Initial Business Response /* (1000, 5, 2015/03/18) */
Contact Name and Title: Joan
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@houseofbrides.com
Bill Levkoff Company will not cancel the order, even though it has been requested several times
Final Business Response /* (1000,
8, 2015/03/20) */
A refund is being issued today, it may take a day or two to appear on the customer's account

Initial Business Response /* (1000, 5, 2014/12/17) */
Contact Name and Title: Joan
Contact Phone: ***
Contact Email: [email protected]
I am sorry but I cannot find a Jacqueline ***, was it perhaps ordered under a different name or does customer have an order number?
Initial Consumer Rebuttal /* (3000, 7, 2014/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Jacqueline *** is on the order # *** was placed 8/12/
Final Business Response /* (4000, 9, 2014/12/18) */
Thank you for the order number and last name on orderPer *** the order will ship to House of Brides tomorrow, once received it will be inspected and shipped promptly to the customerThe customer will receive a tracking number when it leaves our location

Initial Business Response /* (1000, 5, 2014/10/30) */
Contact Name and Title: Joan
Contact Phone: ***
Contact Email: [email protected]
A refund has been issued to the customer, it may take a couple of days to show on her account
Initial Consumer Rebuttal /*
(2000, 7, 2014/10/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/04/21) */
Contact Name and Title: Joan
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@houseofbrides.com
The request for the refund has been expedited, as soon as it is issued an e-mail will be sent to the customer informing her of
refund
Initial Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 3/26/I was told this identical information: that the refund would be expedited and I would be informed by email when the refund was sentIt is now 4/and no refund has been sentI have no confidence that today's promise is any different than the one I received on 3/The only acceptable response is a PayPal refund
Final Consumer Response /* (2000, 11, 2015/04/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I greatly appreciate the Revdex.com's interventionI have received the refund in fullThank you
Final Business Response /* (4000, 9, 2015/04/22) */
A refund has been issued via Pay Pal today

Initial Business Response /* (1000, 5, 2015/04/07) */
Contact Name and Title: Joan
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@houseofbrides.com
A refund was issued on April 3rd, it usually takes a couple of days to show on the account

Initial Business Response /* (1000, 5, 2014/09/10) */
Contact Name and Title: Joan
Contact Phone: ***
Contact Email: [email protected]
House of Brides has been in constant contact with the *** to ship us the orderThey have been running extremely late, but
*** has just notified House of Brides that the gown is shipped and according to their tracking information that was given to us the order will arrive at our location on the 15th, at that time after order is inspected it will ship to the customer immediately

Initial Business Response /* (1000, 5, 2015/04/01) */
Contact Name and Title: Joan
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@houseofbrides.com
The order was received at House of Brides and was shipped to customer on the 31st of MarchThe tracking number for USPS is
XXXXXXXXXXXXXXXXXXXXXXCustomer will receive order this week
Initial Consumer Rebuttal /* (2000, 7, 2015/04/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Dresses arrived 4/2/

Initial Business Response /* (1000, 5, 2015/07/13) */
The customer purchased and received an Allure Bridals wedding dress from House of Brides, World's Largest Online Wedding StoreHouse of Brides submits orders directly to the designer who then produces the dresses at their factories
Nearly all designers produce overseas with most in China including Allure Bridals
House of Brides is an authorized retailer of all designers featured on our website and in our salons
Dresses come in with all necessary labels in addition to the designer's label
The customer received an authentic Allure Bridals wedding dress as ordered
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I am contesting the authenticity of the dress, which the retailer has not seen firsthand, a mere recitation that the dress is an "original" is not sufficient to satisfy this claimAn exchange or a refund will be adequate
Final Business Response /* (4000, 9, 2015/07/13) */
Contact Name and Title: Joan
Contact Phone: XXXXXXXXXX
Contact Email: ***@houseofbrides.com
House of Brides does not sell counterfeit gowns, On Allure's site what they do say is beware of gowns that are counterfeit and made in ChinaAllure does have a factory in ChinaAllure did send an e-mail to the customer stating that her gown was made by Allure and gave her the order number that House of Brides sent to themMost of Allure gowns do have tags in them that the gowns are made in ChinaAllure also sent House of Brides the same message stating gown is authenticHouse of brides sent correct merchandise a refund will not be issued

Initial Business Response /* (1000, 8, 2015/03/02) */
Hello ***
A refund has been issued to customer via *** on 2/
Best Wishes,
***

Initial Business Response /* (1000, 5, 2015/07/13) */
We apologize to any inconvenience to the customerWe do require an appointment for the customer to view or pia dress when an order is received at the salonWe schedule appointments according to our Alterations Department so a seamstress
is available to address any fitting needsWe also schedule appointments to ensure the customer has the necessary undergarments and shoes for the proper fitAppointments are scheduled based on availabilityThe salon did accommodated the customer based on this availabilityWe have signage in our salons stating this policy and representatives advise of the same when contacting the customer about their received order
Final payment is by cash or debit cardPersonal checks are accepted but in advance of the pick-upThis policy is also posted in the salon and provided to the customer at the point of purchase and when the order is received
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did make an appointment to pimy wedding dress and try it onWhen I showed up at the salon they said that I didn't have an appointment which I clearly did as I called earlier in the weekThe customer service when I was accommodated was unacceptable as my dress alterations appointment was a disaster and I picked up my dress and am going elsewhere to get the alterations completedI will never recommend anyone to get a dress or anything else at House of Brides which is sad because they have nice dresses, veils, and tiaras and the consultants helping to try on dresses are niceOnce the shop gets your money you are treated horriblyThey need to work on their customer service

We apologize for the inconvenience to the customerWe are confirming the refund has been processed and should post on the customer's account within the next few business days

Initial Business Response /* (1000, 5, 2014/10/14) */
Contact Name and Title: Joan
Contact Phone: ***
Contact Email: [email protected]
House of Brides does not have a customer by the name of Crystal ***, therefore I cannot help her without further
information
Initial Consumer Rebuttal /* (3000, 7, 2014/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The names of the customers on file at house of Brides are Vicky Ortiz she has two dresses in question styles by *** designer*** designer dressLatanya Pleas Jordan designer dress and Laura *** also Jordan designer dressAll are my bridesmaidsWe have all called numerous times and cannot get answers except dresses are not inBeing there are hundreds of complaints against house of Brides, the way they do business and people not getting their dresses in time for the wedding I had no choice but to file complaintsI have tried multiple times before filing to get answers and speak with managersNo one returns calls or emails
Final Consumer Response /* (4200, 15, 2014/10/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did receive the dresses, However the dresses are not Teal as we requestedThe color of the dresses that are suppose to be tealA dark hunter green is not tealThis is very disappointing and messing up the colors of my weddingNow the suits, vests and flowers do not match my bridesmaids dressesAt this point I think we need a refund since we cannot exchange or get the correct dresses from your company in time to do alterations
Final Business Response /* (4000, 17, 2014/10/24) */
The correct color was sent to the bridesmaids, Jordan's chiffon in teal is dark, House of Brides does suggest customer's check fabric swatches before orderingHouse of Brides cannot take back the gowns per Terms and Conditions

Initial Business Response /* (1000, 5, 2014/07/01) */
Contact Name and Title: Joan
Contact Phone: ***
Contact Email: [email protected]
Customer placed order on 2/giving an event date of 4/20/13, on 2/an e-mail was sent stating the date was too close and House of Brides
could not fill orderThere was no response from the customer until 6/she stated there was a glitch in the system changing date, whenever there is a glitch the date automatically prints 01/01/That did not happenShe also stated she did not get the e-mail, if that happens we get a message stating e-mail did not go through, that did not happen.House of Brides cannot cover the cost of the rush as our prices are very low

Complaint: ***
I am rejecting this response because:-----Original Message----- From: *** ***
[mailto:***[email protected]] Sent: Wednesday, November 1, 1:PM To: Customer Relations Subject: Complaint #*** To whom this may concern: Thank you following up with my complaintI have received an email stating you cannot proceed any further until I have verified if have received a refund yetI have NOT received a refund yet from House of BridesThank you for you time and help and I hope my issue is resolved soon! Sincerely, *** ***
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/04/21) */
Contact Name and Title: Joan
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@houseofbrides.com
The request for the refund has been expedited, as soon as it is issued an e-mail will be sent to the customer informing her of refund
Initial
Consumer Rebuttal /* (3000, 7, 2015/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 3/26/I was told this identical information: that the refund would be expedited and I would be informed by email when the refund was sentIt is now 4/and no refund has been sentI have no confidence that today's promise is any different than the one I received on 3/The only acceptable response is a PayPal refund
Final Consumer Response /* (2000, 11, 2015/04/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I greatly appreciate the Revdex.com's interventionI have received the refund in fullThank you
Final Business Response /* (4000, 9, 2015/04/22) */
A refund has been issued via Pay Pal today

Initial Business Response /* (1000, 5, 2015/07/13) */
Contact Name and Title: Joan
Contact Phone: ***
Contact Email: info#houseofbrides.com
House of Brides has received the headpiece from the manufacturer today, for some unexplained reason they kept giving House of Brides the wrong
information regarding shipping time frameHouse of Brides does apologize for the inconvenience, we can ship the headpiece if customer still wants it
Initial Consumer Rebuttal /* (3000, 7, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company should not be allowed to victimize other individuals and quite frankly should not be in businessAlthough I received my veil this company will continue to scam othersI thank the Revdex.com for their assistance, as I am not sure I would have ever received the product as I had been calling since April for a refund and or status update with same response "Next Week."

Initial Business Response /* (1000, 5, 2015/07/13) */
The customer purchased and received an Allure Bridals wedding dress from House of Brides, World's Largest Online Wedding StoreHouse of Brides submits orders directly to the designer who then produces the dresses at their factoriesNearly all
designers produce overseas with most in China including Allure Bridals
House of Brides is an authorized retailer of all designers featured on our website and in our salons
Dresses come in with all necessary labels in addition to the designer's label
The customer received an authentic Allure Bridals wedding dress as ordered
Initial Consumer Rebuttal /* (3000, 7, 2015/07/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I am contesting the authenticity of the dress, which the retailer has not seen firsthand, a mere recitation that the dress is an "original" is not sufficient to satisfy this claimAn exchange or a refund will be adequate
Final Business Response /* (4000, 9, 2015/07/13) */
Contact Name and Title: Joan
Contact Phone: XXXXXXXXXX
Contact Email: ***@houseofbrides.com
House of Brides does not sell counterfeit gowns, On Allure's site what they do say is beware of gowns that are counterfeit and made in ChinaAllure does have a factory in ChinaAllure did send an e-mail to the customer stating that her gown was made by Allure and gave her the order number that House of Brides sent to themMost of Allure gowns do have tags in them that the gowns are made in ChinaAllure also sent House of Brides the same message stating gown is authenticHouse of brides sent correct merchandise a refund will not be issued