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House of Carpet, Inc.

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House of Carpet, Inc. Reviews (14)

Good afternoon Tara, My name is Bill B*** the general manager of the Smith Haven auto groupI am very upset with my staff for not getting back to youI apologize for the entire dealership for the way you were treatedI will personally handle getting your tire kitI will call you and speak
with you. Thank you,Bill B***General manager Smith Haven auto group

I have tried to contact *** several times to try and go over her situationMy personal cell phone is ###-###-####I left her messages to call me but no response as of yet? I can reached 24/and will address all of her questions.Thank you, Bill B***General ManagerSmith Haven auto group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As you can see by the documents provided by the dealer, it doesn't specifically state what the $was for, nor does it outline that this is all that was agreed upon verbally for reimbursement between myself and the sales person
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I didn't realize the spare key didn't work until I tried to use it when I misplaced my other keysThere was never an offer for me to purchase the key at cost or to have the key reprogrammed for freeI have attached a picture of my old key which I brought to the other dealership when I got the new keyAs you can see the wear and tear on the key isn't on a key that is only two months oldThe other dealership took the top off the new key to pull something out of it to reprogram the new keyAs I have stated I never received the new keys and the way I was treated was horribleI have purchased the key and have had it programmedI would like to be reimbursed for what I had to pay out
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good morning ***, I just left *** a message to call me regarding her complaintI will set up a meeting with her and try to work out a solution

The service director Dan M*** came to me this morning about this matterWe agreed to replace the windshield and Dan assured me the leak was fixedOur service dept is going to be calling the customer back and handle.*** ***

This vehicle has some aftermarket modifications to the engine. The number 1 cylinder piston melted. A melted piston is not something that is a defect. It was explained to the customer that unless we find some warrant able reason for this it would not be covered under warranty. At this point it is...

FCA and our dealerships assessment that the concern was caused by the aftermarket alterations to the engine. This is not something covered under the manufacturer warranty. We are more than happy to try to work with the customer on pricing however the customer does not want any responsibility.

[redacted] came in on 11/*/17 and we sold him a new 2017 Jeep Compass. He picked up his new vehicle on 11/*/17 and we bought his Nitro and paying off his existing loan. We consider this case closed. If there are any further questions please call me at ###-###-#### my cell phone. Thank you

We are disputing the claim written to you by [redacted]. Please find an attached copy of a signed buyers order only agreeing to pay her last payment to her. The other sheet is an off lease liability document which clearly states what we are not responsible for and signed by [redacted]...

[redacted]. She is totally responsible for the disposition fee as stated in her last lease contract. Any further questions pertaining to this matter; please contact me Bill B[redacted] Gm for the Smith Haven auto group. ###-###-####.  Thank you

I am replying to the complaint that we received. I have been somewhat involved with this since the customer made the first complaint to us in November. We performed a recall on this vehicle back on September **, 2015. The recall required us to replace the Wireless Ignition Node module which houses...

the key functionality for the ignition to start the vehicle. When the WIN module is replaced we replace the keys as well. The kit comes with 2 new keys. We performed the repair and provided the customer the vehicle back. It was brought to our attention almost 2 months later by the customer that the did not get the second key. I asked the technician and they claimed that they always put the second key in the center console cup holder as we normally would. The customer claims they never got it. As you can imagine there is no way to verify this either way. Considering we perform many of these recalls and have never had any issues, and that the technician claims he did provide the key and put it in the console, I felt that most likely the key has just been misplaced by the customer. If the key was missing from day one, why didn't the customer complain sooner. Now 2 months later the only way to fix the concern is for someone to pay for the key. We offered to the customer that they can purchase the key and we would be willing to program it free of charge. I will be willing to go one step further and allow the customer to purchase the key for cost and we will also program it at no charge. We are trying to be fair to the customer. Unfortunately due to how this took place it is impossible to accurately make a full determination either way.  Kind Regards Daniel M[redacted]Fixed Operations DirectorSmith Haven Chrysler Jeep DodgeSmith Haven MazdaSmith Haven MitsubishiP ###-###-####F ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

They bullied me into taking a high interest loan and I had to take $2500.00 extended warranty On a vehicle with 55,000 miles the warranty was for 75,000 and I drive at least 30,000 miles a year so what is the point. They said I had to take the warranty or I could not get the loan. Went to the dealership andthey were very rude and on the contract with [redacted] bank in fine print they get a kickback. I want my 2500.00 on the warranty that was never used. I'm a single woman and I feel I was taken advantage of and when I said I would never do business with them they had a different tone. I am also having [redacted] bank investigated by the dept of financial services and they don't have a straight answer.I just want to get a different car and not get raped by the payoff and no answers to questions. Smithaven Chrysler Jeep are dishonest and unrutable dealer. I need help.I feel discriminated against. What do I do. Refund of extended warranty of 2500.00 plus the interest I already paid for this high pressure coerced sales tactic.
[redacted]

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Attention Brett S[redacted]- on August [redacted] 2017 I purchased a 2008 dodge nitro. The sunroof had water damage but when asked I was informed by the salesman Troy that it was left open. Two days later after purchase come to find the veichle does leak, and the back door does not lock. After bringing the veichle to the service center three times for the leaking room to be fixed, upon picking it up the third time it now has a cracked windshield which I was told they would not repair until I contacted the Revdex.com. Finaly after picking up the veichle soon after as I am driving the garnish molding is falling off and the backseat seatbelt was installed incorrectly where I can not put my child's car seat in. I wrote to Brett S[redacted] and called with no response from him but a phone call from BIll B[redacted] stating we can trade the veichle in yet any trade they offer would cost 200 dollars or more a month and I am only looking to pay what I do as of now. This purchase has been nothing but a hassle with the 40 minute drive to bring it to be repaired and leaving work to do so. I have owned this veichle for two months and have had 4 rental veichle during this time with the dodge nitro hardly in my possession. ( CAN PROVIDE PICTURES OF ALL DAMAGE)At this point I would like to be put into a lease agreement where I am paying no more then 260 dollars a month or to be out of my contract and receive my 1500 down payment back.

[redacted]

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Address: 1805 Old Fort Parkway, Murfreesboro, Tennessee, United States, 37129

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