If in fact carpet one does honor the price of $per square foot, we will purchase the materialWe will not however, want them in our house to do the install
Do to delays in Insurance and Mortgage company payments (as carpet one is aware) we will buy the flooring in halvessq' at one time, and sq' the nextWe will then purchase the carpeting at the agreed upon price
Please note: What upset me was that I received an email telling me the material was on "sale" during a Labor day saleThey were closed both the Sunday prior to Labor day, and Labor day itselfWhen I called Corporate I was told there were no Labor day salesI firmly believe an attempt at obfuscation took place, hoping I'd not noticeAs for who yelled over who? THIS is how I handle my anger
When I called Tuesday for a breakdown of costs, I was told there would be a $charge for deliveryI have my own truck I declared, and was told there was no way to avoid itWhen I called the - I THINK it was Manteca store - I was told there was no problem picking it up myselfIf the warehouse is in Manteca, I respectfully request that I be allowed to retrieve it myselfI would in fact be willing to drive to Sacramento to get it if need beOtherwise I expect that $charge to mean it's delivered directly to my home and stacked in a location in my home
Lastly, I will remain in my truck while my wife makes the financial transactions
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
In response to Mr. [redacted] complaint:
The proposal (not a contract) sent to Mr. [redacted] was for material/labor; an "installed" price. The installed price, $8780.35, was based on a cost of $3.99/sq. ft.
The new price, based on $3.49/sq. ft., is for a total of $8350.35 (860 sq. ft. @ $0.50 equals a...
savings of $430.00).
We agree the original proposal quotes $3.00/sq. ft. which is a typo (the "nine" & "zero" are next to each other on the keyboard). We agree that a mistake was
made (people do make mistakes) however, the total installed prices are correct. Mr. [redacted] is well aware the regular price of $3.99/sq. ft. is, was, and always has been
the price posted on the material. Our sales associate gave him a business card with the $3.99 price written on it. As of this time we have yet to receive a signed proposal
accepting any part of the order.
In order to satisfy Mr. [redacted] we would be more than happy to offer the material at the $3.00/sq. ft. price if that is what he wants.
I would also note that since the time that this complaint was made we have received three phone calls from Mr. [redacted]. He has been belligerent and verbally abusive
during those calls. He has interrupted our attempts to be responsive, refused to listen and hung-up on all three calls. In addition he has sent e-mails which are threatening
and demanding. We treat our customers respect and should not be expected to tolerate disrespect from any customer.
House of Carpets has been in business for over sixty-four years. We take great pride in our reputation of "going the distance" in order to keep our customers happy.
I believe our impeccable record with Revdex.com reflects that that reputation and attitude.
I look forward to a response from the Revdex.com as we will not be contacting Mr. [redacted] through any other means.
[redacted], President
House of Carpets Carpet One
If in fact carpet one does honor the price of $per square foot, we will purchase the materialWe will not however, want them in our house to do the install
Do to delays in Insurance and Mortgage company payments (as carpet one is aware) we will buy the flooring in halvessq' at one time, and sq' the nextWe will then purchase the carpeting at the agreed upon price
Please note: What upset me was that I received an email telling me the material was on "sale" during a Labor day saleThey were closed both the Sunday prior to Labor day, and Labor day itselfWhen I called Corporate I was told there were no Labor day salesI firmly believe an attempt at obfuscation took place, hoping I'd not noticeAs for who yelled over who? THIS is how I handle my anger
When I called Tuesday for a breakdown of costs, I was told there would be a $charge for deliveryI have my own truck I declared, and was told there was no way to avoid itWhen I called the - I THINK it was Manteca store - I was told there was no problem picking it up myselfIf the warehouse is in Manteca, I respectfully request that I be allowed to retrieve it myselfI would in fact be willing to drive to Sacramento to get it if need beOtherwise I expect that $charge to mean it's delivered directly to my home and stacked in a location in my home
Lastly, I will remain in my truck while my wife makes the financial transactions
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
In response to Mr. [redacted] complaint:
The proposal (not a contract) sent to Mr. [redacted] was for material/labor; an "installed" price. The installed price, $8780.35, was based on a cost of $3.99/sq. ft.
The new price, based on $3.49/sq. ft., is for a total of $8350.35 (860 sq. ft. @ $0.50 equals a...
savings of $430.00).
We agree the original proposal quotes $3.00/sq. ft. which is a typo (the "nine" & "zero" are next to each other on the keyboard). We agree that a mistake was
made (people do make mistakes) however, the total installed prices are correct. Mr. [redacted] is well aware the regular price of $3.99/sq. ft. is, was, and always has been
the price posted on the material. Our sales associate gave him a business card with the $3.99 price written on it. As of this time we have yet to receive a signed proposal
accepting any part of the order.
In order to satisfy Mr. [redacted] we would be more than happy to offer the material at the $3.00/sq. ft. price if that is what he wants.
I would also note that since the time that this complaint was made we have received three phone calls from Mr. [redacted]. He has been belligerent and verbally abusive
during those calls. He has interrupted our attempts to be responsive, refused to listen and hung-up on all three calls. In addition he has sent e-mails which are threatening
and demanding. We treat our customers respect and should not be expected to tolerate disrespect from any customer.
House of Carpets has been in business for over sixty-four years. We take great pride in our reputation of "going the distance" in order to keep our customers happy.
I believe our impeccable record with Revdex.com reflects that that reputation and attitude.
I look forward to a response from the Revdex.com as we will not be contacting Mr. [redacted] through any other means.
[redacted], President
House of Carpets Carpet One