House of Chic Los Angeles

I try to support small businesses BUT if your customer service is bad you should NOT be in business! First of all their items sell out very fast which I kind of understandable because they have very cute piecesHere's my main issueI placed an order in August for my vacationShipping was ok but the dress didn't fitTheir policy is to email to initiate a return but the problem is THEY TAKE FOREVER TO REPLY TO EMAILSAfter returning the item I still had to wait like a week for the store creditNow I'm trying to use the store credit which is a promo code and it's not validIf they had a timely response to emails it would be fine but they DONTMix that with their items selling out quick and it becomes a issueI've sent emails about a new store credit code and still no responseThey responded to my IG comment (which did nothing but show other ppl they reply) but NOT my emailsNow I'm pissed because the item I wanted to use the store credit for is out of stockThis company needs to realize that customers want a QUICK response to issuesIf you take days and week then you need to hire someone just to resolve customer issues

I try to support small businesses BUT if your customer service is bad you should NOT be in business! First of all their items sell out very fast which I kind of understandable because they have very cute pieces. Here's my main issue. I placed an order in August for my vacation. Shipping was ok but the dress didn't fit. Their policy is to email to initiate a return but the problem is THEY TAKE FOREVER TO REPLY TO EMAILS. After returning the item I still had to wait like a week for the store credit. Now I'm trying to use the store credit which is a promo code and it's not valid. If they had a timely response to emails it would be fine but they DONT. Mix that with their items selling out quick and it becomes a issue. I've sent 3 emails about a new store credit code and still no response. They responded to my IG comment (which did nothing but show other ppl they reply) but NOT my emails. Now I'm pissed because the item I wanted to use the store credit for is out of stock. This company needs to realize that customers want a QUICK response to issues. If you take days and week then you need to hire someone just to resolve customer issues

The product didn't look like it did online, the colors were totally different and the product did not fit well