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House Of Fashion Bridal Salon and Tuxedos

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House Of Fashion Bridal Salon and Tuxedos Reviews (3)

When the wedding gowns are ordered we provide an approximation of how long the production will take. It is advised to have 6-8 months, plus time for shipping (typically 7 business days) here. We can guarantee that the dress will arrive before the wedding date provided at the time of order. The dress...

arrived and she came the next day to try it on and pick it up.

Review: I purchased bridesmaids dresses, a junior bridesmaid dress, and two flower girl dresses from the House of Fashion on December 27, 2013. [redacted], a manager at the store, explained that the bridesmaid and junior bridesmaid dresses would be ordered after the first of the year and that they would arrive by April 2014 for my July 2014 wedding. It is now the middle of June 2014 and we still have no dresses or a date as to when they will arrive. On their other store website, House of Fashion 2, it states to order your bridesmaids dresses 12-14 weeks ahead of time. We are more than 20 weeks out from when I bought the dresses and House of Fashion has still not provided our dresses.I ordered my flower girl dresses the middle of April 2014 and was told it would take a month for them to arrive. We still do not have any flower girl dresses. My order was delayed on their part because they neglected to realize that the style of dress I ordered did not come in an 8x. When I asked for their help in ordering the proper size the girl I spoke to on the phone was not knowledgeable about the product they sell and did not inform me that the [redacted] dresses are ordered by chest size for the older girls. I learned this by reading [redacted]'s website who sells the same brand name dresses. As a result I now know that we've ordered a dress way too big for one of my flower girls that will result in costly alterations.Desired Settlement: I would like a full refund of the $975.43 I spent at House of Fashion. They have not delivered the product as verbally promised and I have zero faith that they will. They have acquired a reputation in social media outlets as caring very little for their customers and not delivering dresses as promised. They have not been at all apologetic or offered any form of compensation for their inability to deliver my products as verbally promised. I no longer wish to do business with them.

Consumer

Response:

Consumer states they have been in contact with business and have come to an agreement.

My daughter and her bridesmaid ordered bridesmaid dress from House of Fashion Sacramento December 27, 2013. Dresses were promised end of April. It is now June 12, 2014 and the wedding is July 12, 2014 in 30 days).

They required payment in full with no refunds. Some of the dresses we believe will require alteration. A couple significantly because of the stores inability to assist with selection of size (we've since learned there's a proper way to determine size, not guessing). If the dresses arrive @ the eleventh hour, alterations still need to be made and paid. My daughter has continually received empty promises from this business.

The Yelp Website indicates that this is standard practice for them (shame in us for not checking before). Brides and their families are stressed enough without the added stress of no bridesmaid dresses and no refund. Are they not contractually required to provide the merchandise as promised?

Whatever assistance you can provide would be appreciated. We need those dresses shipped by air and we need the here now...otherwise, they should refund my daughter her money.

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Description: Retail Stores

Address: 2101 J St., Sacramento, California, United States, 95816

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