House Of Harley-Davidson

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below / [redacted] Style Definitions */ I naively left out the boring details of my incident at the House of Harley not expecting the dealership's management to exploit my lack of details to fabricate it’s own cover storyThe Dealerships response is not only unacceptable but also untruthful I will detail the true sequence of events on that day: After I showed interest in the cycle in question the salesman asked me to wait while he speaks with his sales managerThe Sale Manager, [redacted] ***, approached me and asked me how much I was willing to spend on a used cycle I responded that $- $was my price range As I was about to leave the dealership, the sales manager brurted out “how about ?” I said “$plus taxes?” The sales manager nodded I told him I would need to speak with my wifeThe sale manager then asked my name and wrote some notes in a notepad as I left the dealership I returned a few hours later that day and took the cycle for a test drive I then told the saleman “I’ll take it, write it up” Instead of writing up a bill of sale, the saleman began to write up a “written offer to purchase” form As the saleman began writing he asked out loud “ [redacted] quoted you $6000, right?” “Yes” I responded As the saleman completed the form he stated there is a mandatory $service fee that is added to all sales I indicated that I have never heard of such a thing and that I am not willing to pay this fee He insisted that this fee is non-negotiable Then as I began to leave the dealership, the salesman said he would take the service fee off of the form He then took the form, along with my credit card, over to ***, the Sales Manager who then approached me [redacted] said that he was sorry but that he could not accept my offer I then left the dealership Regards, [redacted] ***

In response to this matter, we at the House of Harley have done everything for this cus***er that we possibly can, including sending items to him that he requested for his "inconveinance" as a token of cus***er satisfactionHe has recieved additional gift items from usAs stated in previous replies to these allegations, we cannot be responsible for the cus***er titling his purchase in Texas and then moving to California and expecting us to take care of his addreess forwarding and contacting his lender to advise them that he has movedIt would be his responsibility to inform his lender of a new address and to make sure that he mailed his payment to his lender for his obligation in time, if he aquired a late charge on his obligation, it is because he moved and did not inform his lender in a timely mannerWhy would we be held responsible to notify his lender of his relocation and to ammend his information on his account?We have sent duplicate copies to his new address via UPS, and have confirmation that he has recieved it There is nothing more that we can do, nor should do in regards to this subjectIn previous communications the cus***er has told us that he was happy with everything that we had done at his request.We consider that matter closed[redacted] General Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

In response to Mr [redacted] complaint, we have overnighted the paperwork to him at a Extended Stay Hotel in California, his residence address is in the state of TexasThe financing was arranged with Harley Davidson Financial Services, and the Texas address is his address of record for anything related to the financing or payment issuesThe House of Harley cannot request a change of address for Mr***, this is something that he needs to due personally due to privacy lawsWe have provided him with the contact information for HDFS, along with contact phone numbers.In reference to a "Temporary Tag", or License plate, the State of Wisconsin will only issue a temporary plate to vehicles that are titled in the state and taxes are paid in WisconsinAny Temp Tag would have to be issued by the titling state, in this case, that would be TexasThe motorcycle has a "License applied for" on it when shippedThe House of Harley being in Wisconsin, cannot issue a Temp Tag for the state of Texas.We have emailed Mr [redacted] and left voice mail messages for him in reference to the aboveMr [redacted] travels for his employment, and all correspondence from HDFS will be addressed to his Texas address.We are very sorry for the delay in sending his paperwork, but it has been sent to him overnight.Thank you,Respectfully [redacted] General ManagerHouse of Harley-Davidson

In reference to complaint # [redacted] , we would like to replay.Mr [redacted] came into our dealership and looked at a pre-owned Harley Davidson XLN that had a price tag on it of $8995.00, sale priced at $8075.00.Mr [redacted] offered to buy the motorcycle for $including dealer service fees of $249.50, his offer was not accepted, as it was not at all realistic that a bike would be discounted an additional $from the already sale price.All of our transactions are subject to an approved state dealer service fee of $by WATDA, this fee is not a hidden surcharge, it is disclosed in all of our negotiations.Upon the unreasonable offer of $including dealer service fee, Mr [redacted] left the dealership, no deal was consummatedOur dealer service fee is in accordance with Wisconsin Auto Truck Dealers Association.Thank you, [redacted]