Initial Business Response /* (1000, 5, 2015/04/29) */
Good Afternoon [redacted],
My name is[redacted]. I am with CDW's Customer Relations department. We regret learning of the inconvenience you have experienced during the order processing.
An apology is no substitute for good service, but I want to...
offer one on behalf of CDW. We appreciate you reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work towards improvements.
Currently, we are showing the unit has shipped and the warranty has been sent electronically. Additionally, we have compensated you by crediting the shipping cost as requested. You should receive a refund check for the amount of $19.84 in approximately 7 - 14 business days.
CDW appreciates you bringing this issue to our attention and giving us the opportunity to resolve the problem.
Once again, we apologize for the inconvenience and if you have any further questions or concerns, please feel free to contact me directly at the below contact information.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the item and I am satisfied with their response. I accept their apology and wish CDW the best in improving their customer service in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11[redacted], and find that this resolution is satisfactory to me.
Sincerely,
Gary [redacted]
Initial Business Response /* (1000, 5, 2015/06/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted],
My name is [redacted] and I work in Customer Relations at CDW. I'm very sorry about the problems with your orders and will...
be working with my supervisor to review these orders and work towards a resolution. Once I have some additional information, I will be in touch with you directly. If you have any questions or need additional assistance in the meantime, feel free to reach out to me [redacted]@cdw.com.
I sincerely apologize for any frustration or inconvenience that this has caused and hope to have a resolution for you shortly.
Kind regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response states someone will be in touch with me and I have not heard anything. More of the same non-communication I've come to expect from CDW.
Final Consumer Response /* (2000, 17, 2015/08/13) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Credits were issued. Still didn't change my account manager, but we won't be doing business with CDW in the future, so it's not that big of a deal.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Good afternoon [redacted].Thank you for bringing this issue to our attention, and I sincerely apologize for any inconvenience this has caused. Although the website does list this as a product that ships the same day, this item is sent via email by [redacted] directly. It takes anywhere from 3-7...
business days to be received. We apologize that the information listed on the website concerning the shipping of this product was misleading, and I am working closely with our E-Commerce team to get this corrected as soon as possible. At this time, there is a return authorization in our system currently pending approval with [redacted] as of 11/22/16. Due to the type of product, this approval process can take anywhere from 5-7 business days after the request has been entered. I have requested an escalation on this matter. Once approved, the credit card used to make the purchase will be refunded in full. Again, I am sorry for any inconvenience this has caused. Please feel free to contact us directly at [email protected] with any further questions or to check the status of your return request.Kind Regards,[redacted] Quality Analyst-Customer Relations | CDWPhone: 847.[redacted] | Fax: 847.[redacted] |
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11680781, and find that this resolution is satisfactory to me.
Sincerely,
Thomas [redacted]
response through blank. We were having issues with the Revdex.com system.Good morning and thank you for your inquiry regarding your order GQWT041. We sincerely apologize that your order was canceled. When verifying credit card orders, CDW uses directory assistant to verify the ship to address on the order as well as communicate with the credit card companies regarding the billing address. The billing address matched the address on file with the credit card company, however, we were unable to verify the information provided for the ship-to address on the order. At this time, our credit department has required that all future order be paid via wire transfer, and further credit card orders via this address/account cannot be released without prepayment. I sincerely understand your frustration with this situation; however, these practices are put into place to protect CDW and our customers. If you would like to prepay the order via wire transfer, please email me directly at [email protected]. I can provide you with the prepay wire transfer information to get this as well as future orders processed as soon as possible.Kind Regards,[redacted]Quality AnalystCDW-Customer Relations[redacted]
Initial Business Response /* (1000, 8, 2015/03/10) */
Hello[redacted]
My name is [redacted] with CDW Customer Relations. I apologize for any inconvenience you experienced regarding the return of your printers. I currently show that both printers from order [redacted] have been returned and credited. I...
will be sending you a copy of the credit memos in a separate email for your records. Please let me know if there is anything I can do to assist you further.
[redacted]
Customer Relations - Quality Analyst
CDW
[redacted]
Initial Business Response /* (1000, 5, 2014/10/10) */
Contact Name and Title: [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]cdw.com
Good Afternoon,
We have spoken with [redacted] with [redacted]. A portion of his order are being expedited to ensure delivery by the desired...
date. The customer has stated that this issue is now resolved.
Thank You,
[redacted]
Hello [redacted],My name is [redacted] and I'm part of the Quality Team at CDW. I'm sorry to hear about the misunderstanding regarding the shipping options and the problems you had with your request for a refund. To clarify; if next day shipping was chosen, then the package would deliver the day after it...
is shipped out, not the day after the order is placed. Once the order has completed processing and is provided to the courier; a confirmation email is sent to advise you that your package is on its way and provide the tracking information. With that said, in the interest of customer satisfaction, we had entered a freight adjustment to credit you back for the shipping charges. I am showing the freight was credited in the amount of $25.99 and posted to your account on 6/3. Please check your credit card statement or reach out to your credit card company regarding the credit posted to your account. I have sent you a copy of the credit in a separate email, for your records. This has been sent to: [redacted]@pio.carrollu.edu. Again, I sincerely apologize for the frustrations and inconveniences you have experienced with this order. Please feel free to contact me directly at: [redacted]@cdw.com and [redacted]. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and it is the same response I have been getting for the last three months. I hope they will actually send me a refund this time but I won't believe it until I see the money in my account.
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2015/09/15) */
Good Afternoon Christy,
My name is Milca. I am with CDW's Customer Relations department. We regret learning of the inconvenience you have experienced during the order processing. An apology is no substitute for good service, but I want to...
offer one on behalf of CDW. We appreciate you reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work towards improvements.
In researching your order it appears that the sales team did attempt to contact you via the phone number listed on the order. I do apologize we couldn't get to you sooner to fulfill this order. I am currently showing this item is discontinued. However, we would be more than happy to get you in touch with sales for an alternative or something else that may work for you. Please let us know if you are available to discuss this matter further with your account manager. You can reach out to me directly and I will get you in touch with the sales team to finalize a new order.
CDW appreciates you bringing this issue to our attention and giving us the opportunity to resolve the problem.
Once again, we apologize for the inconvenience and if you have any further questions or concerns, please feel free to contact me directly at the below contact information.
Kind regards,
Milca [redacted]
Quality Analyst, Customer Relations CDW
Phone: [redacted] Fax: 732.380.6192
Initial Consumer Rebuttal /* (3000, 9, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted to contact the telephone number listed on your email reply and the message stated: "You have received a non-working number at CDW."
This is quite ridiculous. Your business has no wasted more of my time.
I need to have a 15 inch laptop running Chrome AS I ORDERED.
I spoke to Zach Heller from CDW on the phone several times to confirm my order and I provided full contact information for my credit card provider (card number, security code, and telephone number for card issuer). The charge was listed was listed as pending on my card, so I know the order went through.
I was then told my order was cancelled, allegedly because no one replied to messages at [redacted]
First of all, that is an office number so someone would have answered the phone and replied IF anyone had called. No one did, because we would have received the message.
Second, that telephone number was NOT provided to CDW as part of my order. it is not a phone number associated with this account. It is my husband's office number. It was ridiculous and intrusive to even call that phone number in the first place because you were not authorized to do so.
You had my cell phone number, [redacted], which is the telephone number associated with the credit card I used to pay. I answered the call to my cell phone and spoke with Zach Heller and told him I needed my order right away. Instead, he cancelled my order and failed to reply when I requested it be reinstated.
I need a 15 inch or larger Chromebook per my original order.
Final Consumer Response /* (4200, 19, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculous. I spoke to a person at your company on the telephone at your business, gave them the credit card company phone number, and answered all detailed questions.
I was assured my item would ship, and then days later received information claiming that you had tried to contact the billing phone number (again- without authorization) and had cancelled my order. The phone number at [redacted] is always answered and they have indicated they did not receive any contacts from your company. Further, I have ordered literally thousands of items online and my husband's business has never ONCE been contacted to confirm anything except by your inept and terrible company.
I believe that you are lying in order to cover up the fact that you could not send an advertised item after listing the item for sale. I will continue to pursue this complaint and to publicize my terrible experience with your horrible business.
Final Business Response /* (4000, 24, 2015/10/28) */
Contact Name and Title: Amy [redacted], Quality Analys
Contact Phone: [redacted]
Contact Email: [email protected]
Good afternoon, Christy,
Again, we completely understand your frustration with our verification process; however, these checks and balances are put in place in order for us to properly take care of our customers and avoid fraudulent orders. The sales representative attempted to verify the order at the billing address phone number in order to ensure that the order was authorized by the billing address. Although this was a different phone number than originally provided, [redacted] Chiropractic was listed as the bill to on the order, and therefore, we would need confirmation from this phone number in order to process your request. This is a standard CDW procedure that is in place again to protect our customers and their interest. We are sorry if this procedure is frustrating to you as a consumer; however again, this is our standard practice when verifying orders with different shipping and billing information.
At this time, the item has now been discontinued and it is no longer available for purchase. If you would like to locate a comparable item and send prepayment for the purchase, we are more than willing to assist with this request. Unfortunately, we cannot sell something that is not available. When purchasing outlet items, they are sold on a first come first serve basis. Once the item is purchased, we are no longer able to fulfill the order for that item. Again, if you would still like to purchase an item from CDW at a similar price, we are more than willing to assist you in locating an acceptable product as well as fulfilling your order with prepayment. If you have any further questions regarding our terms and conditions of sale, they are located in full on our website at the below link.
https://www.cdw.com/content/terms-conditions/product-sales.aspx
Sorry for any inconvenience that this experience has caused.
Regards,
Amy [redacted]
Quality Analyst-Customer Relations CDW
Phone: [redacted] Fax: 847.371.2569
Hi Michael, I apologize for the delay as I was following up with our Accounting Department to cross check what credit memos and what amounts were processed with [redacted]. I have been informed of the following: "CDW began issuing credits for the orders and returns beginning on 1/22/16. [redacted] has record of receiving each one of the below on the same day they were processed:CR # BXT7250 2/03/2016 for 46.61 (inv BWC6455 1/27/2016)CR # BVG7034 1/22/2016 for 21.58 (inv [redacted] 1/14/2016)CR # BXT7246 2/03/2016 for 17.28 (inv BVX7728 1/27/2016)CR # BZL0761 2/05/2016 for 84.06 (inv [redacted] 1/14/2016)CR # BXT6888 2/03/2016 for 19.99 (inv [redacted] 1/19/2016)CR # CFH4587 2/24/2016 for 93.09 (inv BSW5910 1/18/2016)" The total of the above credits is the amount charged across all of the invoices: $282.61. If [redacted] has still not processed the above credits, it may be advisable to reach out to the credit card company to ascertain what the delay in processing may be caused by. Again, I apologize for the inconvenience and frustration this situation has caused. If you have any further questions or concerns, please do not hesitate to reach out to us.Thanks,MichaelQuality Analyst
Good Morning [redacted], I have received your complaint with the Revdex.com. Please know that we are committed to improving our service and your feedback is very important to our success. I would first like to apologize for the frustration you experienced with this order. I see our website shows...
this item will ship in 3 days, and the order shows this will ship out on 1/5; from our vendor’s warehouse. I am terribly sorry that the website does not have the most up to date ETA for this product. I have advised our e-commerce team to correct this error and see what we need to do to avoid similar errors in the future. I would like to clarify; this is not a 3rd party advertising on our website. If we do not have stock of an item, we engage an outside vendor to fill the order and ship it to our customers. The vendor we outsourced this to, [redacted] Distributing, is a reputable company that we use quite often to help us fill orders to ship to customers. [redacted] has given an estimated ship date of 1/5. Once this order ships, you will receive a confirmation email with tracking information. I understand this does not help you, as this was intended as a Christmas gift. I personally have just experienced a similar situation. I ordered [redacted] for my 2 kids for Christmas, and they are on backorder as well. As a parent, this can be frustrating and overwhelming. What I did is printed the picture of the item from our website and put at the top of the paper that your gift is on its way. I put this paper inside a shirt box, so my kids still had something to open Christmas morning, and they know what it is they will be getting. Now, I realize this is not a resolution to your issue/order with CDW. I just wanted to personally share my experience in hopes that it may help in some way. If you have further questions regarding this issue, please do not hesitate to reach out to me directly. Again, I cannot apologize enough for the inconvenience you experienced while trying to resolve your situation. I hope that this experience has not soured you to working with us in the future. Thank you for your input, time and patience, Kind Regards, [redacted] Customer Relations Quality Analyst | CDW Phone: [redacted].[redacted] | Fax: [redacted].[redacted] |
Initial Business Response /* (1000, 5, 2015/04/29) */
Good Afternoon [redacted],
My name is[redacted]. I am with CDW's Customer Relations department. We regret learning of the inconvenience you have experienced during the order processing.
An apology is no substitute for good service, but I want to...
offer one on behalf of CDW. We appreciate you reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work towards improvements.
Currently, we are showing the unit has shipped and the warranty has been sent electronically. Additionally, we have compensated you by crediting the shipping cost as requested. You should receive a refund check for the amount of $19.84 in approximately 7 - 14 business days.
CDW appreciates you bringing this issue to our attention and giving us the opportunity to resolve the problem.
Once again, we apologize for the inconvenience and if you have any further questions or concerns, please feel free to contact me directly at the below contact information.
Thank you,
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/04/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the item and I am satisfied with their response. I accept their apology and wish CDW the best in improving their customer service in the future.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11[redacted], and find that this resolution is satisfactory to me.
Sincerely,
Gary [redacted]
Initial Business Response /* (1000, 5, 2015/06/30) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted],
My name is [redacted] and I work in Customer Relations at CDW. I'm very sorry about the problems with your orders and will...
be working with my supervisor to review these orders and work towards a resolution. Once I have some additional information, I will be in touch with you directly. If you have any questions or need additional assistance in the meantime, feel free to reach out to me [redacted]@cdw.com.
I sincerely apologize for any frustration or inconvenience that this has caused and hope to have a resolution for you shortly.
Kind regards,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response states someone will be in touch with me and I have not heard anything. More of the same non-communication I've come to expect from CDW.
Final Consumer Response /* (2000, 17, 2015/08/13) */
The consumer indicated ONLINE that the business responded to this complaint to his/her satisfaction. He/she also stated:
Credits were issued. Still didn't change my account manager, but we won't be doing business with CDW in the future, so it's not that big of a deal.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Good afternoon [redacted].Thank you for bringing this issue to our attention, and I sincerely apologize for any inconvenience this has caused. Although the website does list this as a product that ships the same day, this item is sent via email by [redacted] directly. It takes anywhere from 3-7...
business days to be received. We apologize that the information listed on the website concerning the shipping of this product was misleading, and I am working closely with our E-Commerce team to get this corrected as soon as possible. At this time, there is a return authorization in our system currently pending approval with [redacted] as of 11/22/16. Due to the type of product, this approval process can take anywhere from 5-7 business days after the request has been entered. I have requested an escalation on this matter. Once approved, the credit card used to make the purchase will be refunded in full. Again, I am sorry for any inconvenience this has caused. Please feel free to contact us directly at [email protected] with any further questions or to check the status of your return request.Kind Regards,[redacted] Quality Analyst-Customer Relations | CDWPhone: 847.[redacted] | Fax: 847.[redacted] |
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11680781, and find that this resolution is satisfactory to me.
Sincerely,
Thomas [redacted]
I apologize that the...
response through blank. We were having issues with the Revdex.com system.Good morning and thank you for your inquiry regarding your order GQWT041. We sincerely apologize that your order was canceled. When verifying credit card orders, CDW uses directory assistant to verify the ship to address on the order as well as communicate with the credit card companies regarding the billing address. The billing address matched the address on file with the credit card company, however, we were unable to verify the information provided for the ship-to address on the order. At this time, our credit department has required that all future order be paid via wire transfer, and further credit card orders via this address/account cannot be released without prepayment. I sincerely understand your frustration with this situation; however, these practices are put into place to protect CDW and our customers. If you would like to prepay the order via wire transfer, please email me directly at [email protected]. I can provide you with the prepay wire transfer information to get this as well as future orders processed as soon as possible.Kind Regards,[redacted]Quality AnalystCDW-Customer Relations[redacted]
Initial Business Response /* (1000, 8, 2015/03/10) */
Hello[redacted]
My name is [redacted] with CDW Customer Relations. I apologize for any inconvenience you experienced regarding the return of your printers. I currently show that both printers from order [redacted] have been returned and credited. I...
will be sending you a copy of the credit memos in a separate email for your records. Please let me know if there is anything I can do to assist you further.
[redacted]
Customer Relations - Quality Analyst
CDW
[redacted]
Initial Business Response /* (1000, 5, 2014/10/10) */
Contact Name and Title: [redacted]
Contact Phone:[redacted]
Contact Email: [redacted]cdw.com
Good Afternoon,
We have spoken with [redacted] with [redacted]. A portion of his order are being expedited to ensure delivery by the desired...
date. The customer has stated that this issue is now resolved.
Thank You,
[redacted]
Hello [redacted],My name is [redacted] and I'm part of the Quality Team at CDW. I'm sorry to hear about the misunderstanding regarding the shipping options and the problems you had with your request for a refund. To clarify; if next day shipping was chosen, then the package would deliver the day after it...
is shipped out, not the day after the order is placed. Once the order has completed processing and is provided to the courier; a confirmation email is sent to advise you that your package is on its way and provide the tracking information. With that said, in the interest of customer satisfaction, we had entered a freight adjustment to credit you back for the shipping charges. I am showing the freight was credited in the amount of $25.99 and posted to your account on 6/3. Please check your credit card statement or reach out to your credit card company regarding the credit posted to your account. I have sent you a copy of the credit in a separate email, for your records. This has been sent to: [redacted]@pio.carrollu.edu. Again, I sincerely apologize for the frustrations and inconveniences you have experienced with this order. Please feel free to contact me directly at: [redacted]@cdw.com and [redacted]. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and it is the same response I have been getting for the last three months. I hope they will actually send me a refund this time but I won't believe it until I see the money in my account.
Sincerely,
[redacted]
Initial Business Response /* (1000, 7, 2015/09/15) */
Good Afternoon Christy,
My name is Milca. I am with CDW's Customer Relations department. We regret learning of the inconvenience you have experienced during the order processing. An apology is no substitute for good service, but I want to...
offer one on behalf of CDW. We appreciate you reporting this matter to us. It helps to know the kinds of difficulties our customers have so we can work towards improvements.
In researching your order it appears that the sales team did attempt to contact you via the phone number listed on the order. I do apologize we couldn't get to you sooner to fulfill this order. I am currently showing this item is discontinued. However, we would be more than happy to get you in touch with sales for an alternative or something else that may work for you. Please let us know if you are available to discuss this matter further with your account manager. You can reach out to me directly and I will get you in touch with the sales team to finalize a new order.
CDW appreciates you bringing this issue to our attention and giving us the opportunity to resolve the problem.
Once again, we apologize for the inconvenience and if you have any further questions or concerns, please feel free to contact me directly at the below contact information.
Kind regards,
Milca [redacted]
Quality Analyst, Customer Relations CDW
Phone: [redacted] Fax: 732.380.6192
Initial Consumer Rebuttal /* (3000, 9, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I attempted to contact the telephone number listed on your email reply and the message stated: "You have received a non-working number at CDW."
This is quite ridiculous. Your business has no wasted more of my time.
I need to have a 15 inch laptop running Chrome AS I ORDERED.
I spoke to Zach Heller from CDW on the phone several times to confirm my order and I provided full contact information for my credit card provider (card number, security code, and telephone number for card issuer). The charge was listed was listed as pending on my card, so I know the order went through.
I was then told my order was cancelled, allegedly because no one replied to messages at [redacted]
First of all, that is an office number so someone would have answered the phone and replied IF anyone had called. No one did, because we would have received the message.
Second, that telephone number was NOT provided to CDW as part of my order. it is not a phone number associated with this account. It is my husband's office number. It was ridiculous and intrusive to even call that phone number in the first place because you were not authorized to do so.
You had my cell phone number, [redacted], which is the telephone number associated with the credit card I used to pay. I answered the call to my cell phone and spoke with Zach Heller and told him I needed my order right away. Instead, he cancelled my order and failed to reply when I requested it be reinstated.
I need a 15 inch or larger Chromebook per my original order.
Final Consumer Response /* (4200, 19, 2015/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is ridiculous. I spoke to a person at your company on the telephone at your business, gave them the credit card company phone number, and answered all detailed questions.
I was assured my item would ship, and then days later received information claiming that you had tried to contact the billing phone number (again- without authorization) and had cancelled my order. The phone number at [redacted] is always answered and they have indicated they did not receive any contacts from your company. Further, I have ordered literally thousands of items online and my husband's business has never ONCE been contacted to confirm anything except by your inept and terrible company.
I believe that you are lying in order to cover up the fact that you could not send an advertised item after listing the item for sale. I will continue to pursue this complaint and to publicize my terrible experience with your horrible business.
Final Business Response /* (4000, 24, 2015/10/28) */
Contact Name and Title: Amy [redacted], Quality Analys
Contact Phone: [redacted]
Contact Email: [email protected]
Good afternoon, Christy,
Again, we completely understand your frustration with our verification process; however, these checks and balances are put in place in order for us to properly take care of our customers and avoid fraudulent orders. The sales representative attempted to verify the order at the billing address phone number in order to ensure that the order was authorized by the billing address. Although this was a different phone number than originally provided, [redacted] Chiropractic was listed as the bill to on the order, and therefore, we would need confirmation from this phone number in order to process your request. This is a standard CDW procedure that is in place again to protect our customers and their interest. We are sorry if this procedure is frustrating to you as a consumer; however again, this is our standard practice when verifying orders with different shipping and billing information.
At this time, the item has now been discontinued and it is no longer available for purchase. If you would like to locate a comparable item and send prepayment for the purchase, we are more than willing to assist with this request. Unfortunately, we cannot sell something that is not available. When purchasing outlet items, they are sold on a first come first serve basis. Once the item is purchased, we are no longer able to fulfill the order for that item. Again, if you would still like to purchase an item from CDW at a similar price, we are more than willing to assist you in locating an acceptable product as well as fulfilling your order with prepayment. If you have any further questions regarding our terms and conditions of sale, they are located in full on our website at the below link.
https://www.cdw.com/content/terms-conditions/product-sales.aspx
Sorry for any inconvenience that this experience has caused.
Regards,
Amy [redacted]
Quality Analyst-Customer Relations CDW
Phone: [redacted] Fax: 847.371.2569
Hi Michael, I apologize for the delay as I was following up with our Accounting Department to cross check what credit memos and what amounts were processed with [redacted]. I have been informed of the following: "CDW began issuing credits for the orders and returns beginning on 1/22/16. [redacted] has record of receiving each one of the below on the same day they were processed:CR # BXT7250 2/03/2016 for 46.61 (inv BWC6455 1/27/2016)CR # BVG7034 1/22/2016 for 21.58 (inv [redacted] 1/14/2016)CR # BXT7246 2/03/2016 for 17.28 (inv BVX7728 1/27/2016)CR # BZL0761 2/05/2016 for 84.06 (inv [redacted] 1/14/2016)CR # BXT6888 2/03/2016 for 19.99 (inv [redacted] 1/19/2016)CR # CFH4587 2/24/2016 for 93.09 (inv BSW5910 1/18/2016)" The total of the above credits is the amount charged across all of the invoices: $282.61. If [redacted] has still not processed the above credits, it may be advisable to reach out to the credit card company to ascertain what the delay in processing may be caused by. Again, I apologize for the inconvenience and frustration this situation has caused. If you have any further questions or concerns, please do not hesitate to reach out to us.Thanks,MichaelQuality Analyst
Good Morning [redacted], I have received your complaint with the Revdex.com. Please know that we are committed to improving our service and your feedback is very important to our success. I would first like to apologize for the frustration you experienced with this order. I see our website shows...
this item will ship in 3 days, and the order shows this will ship out on 1/5; from our vendor’s warehouse. I am terribly sorry that the website does not have the most up to date ETA for this product. I have advised our e-commerce team to correct this error and see what we need to do to avoid similar errors in the future. I would like to clarify; this is not a 3rd party advertising on our website. If we do not have stock of an item, we engage an outside vendor to fill the order and ship it to our customers. The vendor we outsourced this to, [redacted] Distributing, is a reputable company that we use quite often to help us fill orders to ship to customers. [redacted] has given an estimated ship date of 1/5. Once this order ships, you will receive a confirmation email with tracking information. I understand this does not help you, as this was intended as a Christmas gift. I personally have just experienced a similar situation. I ordered [redacted] for my 2 kids for Christmas, and they are on backorder as well. As a parent, this can be frustrating and overwhelming. What I did is printed the picture of the item from our website and put at the top of the paper that your gift is on its way. I put this paper inside a shirt box, so my kids still had something to open Christmas morning, and they know what it is they will be getting. Now, I realize this is not a resolution to your issue/order with CDW. I just wanted to personally share my experience in hopes that it may help in some way. If you have further questions regarding this issue, please do not hesitate to reach out to me directly. Again, I cannot apologize enough for the inconvenience you experienced while trying to resolve your situation. I hope that this experience has not soured you to working with us in the future. Thank you for your input, time and patience, Kind Regards, [redacted] Customer Relations Quality Analyst | CDW Phone: [redacted].[redacted] | Fax: [redacted].[redacted] |