House of Hearing - Orem

Complaint: [redacted] I am rejecting this response because: I have a saved text from the sales person there (Bridgette), telling me I was to receive a $Amazon gift cardIt is a minute drive round trip for me to go pick it upI would like them to keep their word and mail the gift card to meThis should not be an issueShe is still being awful to me Sincerely, [redacted] ***

I'm sorry to hear that this is not a satisfactory resolution for youThe details of the original offer was a $Amazon gift card to whomever used the online booking site, which you did not doWe have provided several hundred dollars in complementary service to you during your visit and we will not continue to have you make unfair demands on our businessSince we offered you the gift card through text, I am still happy to allow you to stop by and pick it up at your convenience during office hours, but this is the last that I will address this matter

The original offer was for a $10 gift card and complementary ear wax removal. Our specialist conducted a full video otoscopy, hearing evaluation, and review of the results. There was no visible evidence of excessive wax, no significant hearing loss and the complainant was not charged for any...

services.  The gift card is still available at the office if the complainant would like to come and collect his card.

Complaint: [redacted]
I am rejecting this response because: I have a saved text from the sales person there (Bridgette), telling me I was to receive a $25 Amazon gift card. It is a 90 minute drive round trip for me to go pick it up. I would like them to keep their word and mail the gift card to me. This should not be an issue. She is still being awful to me.
Sincerely,
[redacted]