House of Hearing

Initial Business Response / [redacted] (1000, 5, 2014/10/10) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] cdw.com Good Afternoon, We have spoken with [redacted] with [redacted] A portion of his order are being expedited to ensure delivery by the desired dateThe customer has stated that this issue is now resolved Thank You, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/02/25) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Dear [redacted] My name is [redacted] and I'm a part of the Quality Team at CDWI'm sorry to hear about the problems that you had with your orderI'm currently working with the vendor to see if arrangements can be made to return the product that you purchasedIt may take a day or two to hear back from them, but I will plan to follow up with you no later than Friday, February 27th with an update I sincerely apologize for any frustration and inconvenience that you've experienced and will follow up with you soonIf I can be of any additional assistance in the meantime, feel free to email me at [redacted] Kind regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/11/10) */ Good Morning [redacted] My name is [redacted] with CDW's Customer Relations Quality departmentI'm very sorry to hear about your experience & the delay in processing your orderWe want our customer's to have positive experiences through every transaction with CDWWe value the feedback you have provided as we are always striving to find ways to better meet our customer's needs After reviewing your order ( [redacted] ), I'm showing the software was completed/emailed to you on 11/- I went ahead and submitted a case request in case you need a second copy of the electronic purchase Once again, CDW appreciates you reporting this matter to our attention, and giving us the opportunity to resolve your request We Hope that you will continue to give us the opportunity to serve you in the future Please feel free to contact me if you have any further questions or concerns Thank You [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Even when I threatened a complaint no action was taken except further delay tacticsThis matter was not addressed until I filed the complaint with the Revdex.comSince filing I have received the software I ordered

Initial Business Response / [redacted] (1000, 8, 2015/03/10) */ Hello [redacted] My name is [redacted] with CDW Customer RelationsI apologize for any inconvenience you experienced regarding the return of your printersI currently show that both printers from order [redacted] have been returned and creditedI will be sending you a copy of the credit memos in a separate email for your recordsPlease let me know if there is anything I can do to assist you further [redacted] Customer Relations - Quality Analyst CDW [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Good Afternoon ***, My name is [redacted] I am with CDW's Customer Relations departmentWe regret learning of the inconvenience you have experienced with your order An apology is no substitute for good service, but I want to offer one on behalf of CDWWe appreciate you reporting this matter to usIt helps to know the kinds of difficulties our customers have so we can work towards improvements At this time, we would like to inform you that we have received approval from the management team to have the labels ship out to you for the same price you originally paidYou will receive a call from one of our sales representative shortly to finalize this order CDW appreciates you bringing this issue to our attention and giving us the opportunity to resolve the problem Once again, we apologize for the inconvenience and if you have any further questions or concerns, please feel free to contact me directly at the below contact information Thank you, [redacted] Quality Analyst, Customer Relations CDW Phone: Fax: Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) A full filled order as stated on their website

Initial Business Response / [redacted] (1000, 5, 2015/02/02) */ Thank you for your inquiryI'm sorry that you are experiencing problems with your order and would like to helpUnfortunately, I was not able to locate your order with the information providedPlease provide us with either your order number or the exact name, address, and phone number that was provided when you placed your order Feel free to respond back via the case on the Revdex.com website, or by email at [redacted] @cdw.com Thanks, [redacted] Customer Relations Quality Analyst

Initial Business Response / [redacted] (1000, 5, 2015/04/29) */ Good Afternoon [redacted] , My name is [redacted] I am with CDW's Customer Relations departmentWe regret learning of the inconvenience you have experienced during the order processing An apology is no substitute for good service, but I want to offer one on behalf of CDWWe appreciate you reporting this matter to usIt helps to know the kinds of difficulties our customers have so we can work towards improvements Currently, we are showing the unit has shipped and the warranty has been sent electronicallyAdditionally, we have compensated you by crediting the shipping cost as requestedYou should receive a refund check for the amount of $in approximately - business days CDW appreciates you bringing this issue to our attention and giving us the opportunity to resolve the problem Once again, we apologize for the inconvenience and if you have any further questions or concerns, please feel free to contact me directly at the below contact information Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received the item and I am satisfied with their responseI accept their apology and wish CDW the best in improving their customer service in the future