House of Heating, Inc.

Once again, this is the professionalism that House of Heating manager *** *** would say I am not even expecting any reimbursement from this company as it is a lost cause however the one thing I still haven't received is my phone call stating the exact reasoning I am on a block list Like it was mentioned in earlier messages, they said I had an outstanding bill, and like I mentioned I had phoned both of their collection companies and there is no outstanding bill If there was a problem with my payment history because I had to argue a couple of bills that I should not have been responsible for, then this should have been stated to me prior I have informed House of Heating secretary Robin that I'm expecting a phone call from *** giving me the explanation of an "unpaid" bill that is showing in their computer when there was nothing at all unpaid *** must feel intimidated by the situation as he will not step up professionally as his position requires him to do and give his customer a "valid" explanation I will continue rejecting any unnecessary responses from House of Heating in regards to cutting off all communication I firmly agree that I will forever not do business with House of Heating and have informed all any people I have come across that have had negative issues with this company to step up and contact either the Revdex.com with their concerns or to contact Wisconsin Consumer Protection Program since this business has proven that they cannot perform satisfactory customer service I will however accept the House of Heating response once the manager decides to do his job and call me with his explanation, since I deserve one for the troubles they have caused myself and my family Will hear from *** soon

We tested the customers vehicle on the morning of 7/8/15. Test results were on a charged set of new unconditioned batteries:Run time: 70 minutesSpeed: 26.3 mph continuous Miles: 25.99When batteries get conditioned customer can expect 10-20% more distance. Conditioning batteries takes up to 60...

cycles per Trojan Batteries. Car is within specifications and operating correctly. Golf cars are motor vehicles. The Rainey's car is titled and registered. The vehicle cannot be resold as new. The customer test drove both gas and electric before the purchase. The test results do not support the customers claims of a vehicle not performing to specifications. Therefore, no consideration can be offered now that the customer has changed their mind and want a gas powered vehicle.  The $1200 (plus tax and license) offer was extended before we knew the test results as a customer satisfaction solution.  Now that we see the results that offer would not have been extended.  $1200 was more than generous as our costs to do the transaction would have been approximately the same amount. Our goal is to satisfy every customer. We cannot exchange cars for free or offer a refund 7 weeks after purchase.

I will have no further response to this claim.  The customer maintains false information and will not accept responsibility for their actions.  We feel there are no paths that would lead to a resolution of this issue.

We tested Mr. [redacted] golf car for performance.  We did two tests. We ran it on the discharge machine and we ran it real world on the streets because Mr. [redacted] said that we could not get more than 6 miles on a charge. Both tests confirmed that there is no issues with the battery pack. The car is operating normally as it should. I informed Mr. [redacted] that when the batteries fully condition he should experience an additional 10-25% range increase depending on driving conditions.When we test vehicles on the road we run them until they die. Therefore, it was intended that we drove the golf car until it stopped. This is not a failure. The tow/run switch is currently under redesign and we are waiting for the updated part from Yamaha. The meter is not an issue as golf cars are not run constantly for 70 minutes until they die as we did under the test. This is a stress test and not normally done.Golf cars are registered with the State of Arizona and therefore are considered motor vehicles. Because golf cars are motor vehicles you cannot return them like you can a t-shirt. If the customer was not happy within the first 24-48 hours something could have been done. But when 6 weeks pass that vehicle is no longer new and cannot be resold as new. The same can be said about the t-shirt when it is worn. It is no longer returnable.Mr. & Mrs. [redacted] test drove both gas and electrics. The salesman explained both cars. At Desert Golf Cars we have the worlds best gasoline golf car and therefore, we try to sell it. We sell 2 gas for every 1 electric. I know we make an effort to sell gas but do not pressure customers either direction. The [redacted] choose electric for the better “experience” that an odorless and quiet electric vehicle delivers.Now that the customer has determined that they should have purchased gas, they need to pay to trade the vehicle in. It would be unethical of us to resell their vehicle as new – it is not. Unfortunately, there is a cost associated with this transaction. As time moves on the cost increases. The offer has expired. The [redacted] golf car is operating correctly and in a manner consistent with all the other electrics that are sold in the area regardless of manufacture. We have fully tested the vehicle and it will operate at distances of 26-35 miles at non-golf course speeds and conditions.We have bent over backwards to help the [redacted]. I have spent time sending my service manager on a test drive that proved the vehicle was running correctly. They are asking for something that is not fair to the company or 44 years worth of past customers. I understand they do not like my response but the offer was the best we could do.  Many times I have purchased a product and later learned that I should have purchased something different. It is the legal duty of the customer to make an informed decision and understand the products that they purchase before they make the purchase. The vehicle the [redacted] purchased will give them years of dependable service if charged correctly and maintained per the owner’s manual.Sincerely,[redacted]PresidentDesert Golf Cars of Arizona

As a business that sells and installs furnaces, they should have known to check my thermostat. As for the other 2 times, it was parts inside my furnace that went out. We were very upset that house of heating had us on a block list when no bills were owed.  If they put me on a block list because I had fought through a couple of their bills, they should have told me.  House of heating lies, we never threatened the technicians family, there is no proof of that at all.  House of heating also told the police we put a picture of an "as" on their Facebook page in which we never did and the police called us back and said we were telling the truth.  House of heating is not accredited through the Revdex.com, and I'm sure they never will be, since they do not care to satisfy customers.  There is many people that have told me the problems they have had with this business also.  I have requested the manager to call me and explain why the tech could not come to my house to fix their product when I did not have any outstanding balances at their business nor at any collection agency they use, and [redacted] (manager) has not called me back to explain his reasons for the false accusation.  Now that's professional.  Word of mouth is the best advertisement, and I will most definitely be spreading the word to others advising against using this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I purchased the Golf car I fully expected the Golf car to run longer than the stated 25.99 miles on a full charge. I asked about the pros and cons of owning a battery powered car vs a gas powered car he didn't even talk about miles or time the charge would last. When considering the purchase I was assured by the salesman that the car would give me the performance that I expected and needed. It has not; not even close. Had I known the car would only operate 26 miles on a full charge I would never have purchased the vehicle. The truth is up to this point the vehicle had not operated for 26 miles on a charge. I had never agreed to a magic number of miles (26). Why was this not brought to my attention prior to the purchase?Even during their test it ran less than 26 miles on a complete charge, and that was in a controlled test, and even then, the car died on Granite Valley road and had to be towed back to the dealer.Here is what I know happened; that is all I can attest too:I paid for the Golf car and picked it up on 5-20-15. One of the salespersons drove it to my home. I put it in the garage plugged it in to be charged. I drove it twice during the next five days for about 4-5 miles each time. The battery meter showed that it went from a full charge before driving the car to less than 1/2 charge remaining after the car had been driven on each of the two trips. I called the salesperson who sold me the car and told him it wasn't holding a charge for very long. He told me to give it time and the batteries would expand. I told him I was going back to our other home in California the last week in May to close escrow on the house, finish packing our household goods and loaded our goods on June 3, 2015, and I would return on the 5th or 6th of June. I returned on the 5th of June, the movers unloaded the household goods. I drove the Golf car that evening and when I began the trip it showed a full charge and about 10 minutes later with some stopping and starting it showed less than 1/2 charge remaining. I called again and got the same response. Give it time and it will improve. I drove it two additional times over the next 10 days with about the same results. That is a total of 5 short drives since I had the vehicle at home with the total mileage for the 5 trips approximately 25-30 miles.I followed the owners manual instructions for charging and adding water completely. I believe that this type of performance is totally unacceptable, but it gets worse.My wife and I took a trip back to the Midwest for two weeks and returned on July, 3rd. That evening I drove the car a very short time and the battery showed a full charge the trip lasted about ten minutes with the car dying in front of our house ( thank goodness). I pushed the car into the garage plugged it in and charged it overnight. The next day, I unplugged the car, I added water after a full charge as per the instructions. I drove the car for approximately 6 mile and it lost power very quickly, went down to 2 bars on the meter and the red light came on and I started home and I got about 1/2 mile from home, the meter went to 1 bar beeped and then died, (this is what happened on their test also). My wife and I, with the help of 2 wonderful neighbors pushed the car home the 1/2 mile in 107 degree heat. I called the dealer he said bring it in, which I did the next day after charging overnight.I feel I can't trust the vehicle and find myself constantly looking down at the power meter to check the remaining charge, when what I really want to do is to look at the scenery and learn more about Sun City West. This is when I said that I would like a refund or exchange the car for a gas powered car.The owner has been very unresponsive, and has failed to return numerous phone calls. Finally he did call and said because it was no longer considered a new vehicle he would take it back on a trade and I would have to pay an additional $1200 plus taxes and licensing. I said no and asked him to reconsider. This was on a Friday and he said he would revisit it again on the following Monday and call me back. He didn't call again until the following Friday the 17th of July. He said he had been in Palm Springs and had hurt his back and was only in the office that day for a short time, could I call him on Monday July 20th to set up a face to face meeting on the same day to discuss my options on the car. I am assuming the reason for the call was that he received an inquiry from Revdex.com as to the complaint; because he had not made much of an effort to communicate with me before this time. I cleared my calendar for Monday the 20th called his office early Monday at 9:36 A.M. His secretary said he was on the phone and she would give him the message. He didn't call back immediately. I called an additional 6 times during the day to both his office number and his personal cell phone and finally got a return call from him about 3:45 P.M on that Monday. He said he was too busy all day and just could not call me, and that we could not meet that day after all. He called to set up the meeting, I cancelled 3 appointments to meet him, he doesn't return numerous phone calls, then calls and says oh well. Unbelievable!During that phone conversation I said " look I will meet you have way" and offered him $600 and my car for a trade on a new gas powered car. He said no. I then said my final offer is $700, to which he said no.  Of the 7 weeks that the owner talked about we were gone for 4 of the weeks. We took only 7 short rides.The car died 3 times ( twice with me and once with the mechanic) in a total of 7 weeks (remember of those 7 weeks no one drove the car for 4 of the weeks). I later founds out that there are 2 other problems with the car. 1 is a defective tow toggle switch that was in the tow position when I got the car. The other is that the car goes from 2 bars on the power meter then immediately goes to 1 bar then dies. The mechanic said that should never happen. The owner said that Yamaha was aware of the problem and was working on it, but not yet fixed. I should think that a dealership should tell the customer about it before a purchase.I called the salesman 2 times and told him the problem and concerns. They seemed very unconcerned.These are my reasons for not accepting the dealers resolutions.
Regards,
[redacted]

This letter is in response to the above complaint number.November 21,2014The complaint submitted against our company is completely baseless in my opinion.Following is an account of the complete interaction with this client:On 11115/2011 House of Heating installed a new Lennox gas furnace at the...

client'shome. This furnace was sold with a 10-year limited parts warranty and a I-year limitedlabor warranty for all the work House of Heating performed.On 6114/2012, the client called with a problem with her air conditioning system. Thenext day we sent a service technician to the home and found that the owner's existingthermostat was faulty. This had nothing to do with the furnace we replaced, as this wasworking correctly at the time. We replaced the thermostat and sent her a bill of$162.47for the service call. This bill remained unpaid for 6 months, at which point we turnedover this account to a collections agency we work with often. The bill remained unpaiduntil 616/2013, when the client paid a portion of the balance, and finally on 1112112013paid the remaining balance of this bill.On 10/19/2012, the client called again with a no heat call on the furnace. That same daywe sent a service technician to the house and found that the furnace was running when wearrived. He checked over the owner's existing air conditioning system and found ashorted condensing fan motor, which the client did not have us replace. Then checkedback with the furnace and found that the gas valve wasn't always opening when it should,and replaced the gas valve. Overall the service technician was there for 2.75 hours.Since the gas valve was covered under the lO-year parts warranty ofthe furnace, we didnot charge the client for this part. The I-year labor warranty period was still in effect aswell, so we did not charge the client for any labor associated with the work on thefurnace. We did however charge 0.75 hours labor for work on the air conditioningsystem, as this was the owner's existing system. Once the client received the invoice forthis work, they argued that this should not have been billed to them, and after someconversation House of Heating decided that the argument wasn't worth having an upsetcustomer, and credited the full amount of the invoice. This occurred on 10/26/2012.On 11/21/2013, the client called back with no heat on the furnace. Because this clienthad an outstanding balance that hadn't been paid, we required the complete payment ofthe previous service call (from 6/15/2012) as well as the immediate payment of therequested service call before agreeing to come to the house for service. The client agreedto this and paid the outstanding balance at this time. Once this was agreed upon, we senta service technician to the home and found that the pressure switch on the furnace wasstuck and wouldn't move. He then performed a complete preventative maintenanceservice on the furnace, which included cleaning the drain trap, blowing out the drainhose, cleaning the flame sensor, and checking the air filter (which was in goodcondition). He then installed a new pressure switch on the furnace. He ran-tested thefurnace and checked all the safeties and controls. All in all, this service technician spent1.5 hours on this call. The pressure switch was still covered under the 1 O-year partswarranty of the furnace, so we did not charge for this part. The I-year labor warrantyperiod had expired, and on top of replacing the faulty part we also performed a completepreventative maintenance service on the furnace, which is not a part of the warrantyagreement. To be fair to the client, we charged only 1 hour labor instead of the full 1.5hours our technician spent on this call.At this point the client had their account with House of Heating paid in full, with nooutstanding balance. However, because of the history of this client having long-delayedpayments (there were more instances than this one where payments were not made in atimely fashion), House of Heating made the decision to keep this client on the "noservice" list.On 11/15/2014, the client called after our normal business hours and left a message thather furnace was not working. The message was sent to our on-call service technician,who called her back shortly. When our technician looked at the "no service" list, he toldthe client that he would be unable to come to the house because they were on this list,which typically means there is an unpaid balance on their account. This is House ofHeating's policy and according to the records our technician was referencing, he actedexactly as instructed by House of Heating's employers. The client became veryargumentative and belligerent, to the point where our technician could not continue theconversation and hung up the phone. Shortly after, the client's boyfriend called ourtechnician back and threatened the technician and his family with bodily harm. Thetechnician again hung up on him and refused to answer any more calls from that number.The next day, the client's boyfriend called House of Heating's office number and leftvulgar and profane voicemail messages on our phone. At this point we called the localpolice department to file a complaint against the boyfriend. They listened to thesevoicemail messages and filed a report on this issue.Prior to this action taken by the client, we would have certainly worked with the client tofind out what was wrong with the furnace that they had no heat. However their actionstoward our service technician and voicemail messages left on the office phone made thedecision to part ways with this client an easy one. We would have certainly stood by theequipment we installed, and done everything in our power to rectify the issues with thefurnace, but the attitude shown by the client prevented this from happening.To directly address each area of the customer's complaint:The customer stated that the furnace broke down every year of the 3-years of service.This is untrue as shown by the above sequence of events. The thermostat issue thecustomer referred to had nothing to do with the furnace, as the thermostat is a completelyseparate item.The customer stated that the technician told her to wait until Monday to talk to themanager. If the customer would have been reasonable and not belligerent on the phone,our technician would have certainly called myself or one of the other owners that night todiscuss what to do, and most definitely would have helped get the furnace back up andrunning that night. Again, the attitude towards our service technician prevented thisconversation from happening.The customer stated that House of Heating sells 'junk" equipment. We have been sellingLennox equipment for more than 60 years. This equipment has proven to be high qualityand very reliable in all areas. However with any mechanical equipment there can beissues, and unfortunately this was one of those cases. We were certainly willing torectify these issues until the customer's verbal attacks prevented a continuingrelationship.The customer stated that they expect House of Heating to pay another contractor'sservice bill or go to an attorney, or give them a new furnace free of charge. Prior to theverbal attacks by the customer, we would have done what we could to rectify thesituation. Since then we have no interest in helping this customer in any way, and if thecustomer decides to go to court to dispute this, we will gladly meet them there.At House of Heating we pride ourselves on customer service and doing everything in ourpower to provide our customers with reliable systems. However in this case I see nopossible resolution, so they will remain on the "no service" list as poor examples ofhumanity. We will not perform any additional work for this client now or ever again

Review: I bought a furnace brand new from house of heating about 3 years ago. Every single year my furnace stopped working. When they came to fix it, one time it was because I needed a new gas valve, the other time it was something to do with the thermostat, and now this is the third time. The parts were under warranty but they said I needed to pay labor, in which the second year I refused because my brand new furnace should be reliable and not give out EVERY year. They took the bill off my account. This year my furnace went out again, I had to call house of heating emergency number as it was after hours. The technician called me back and said he can't service me because it shows I have an outstanding bill from a year ago (in which is was taken off my account) and that I have an outstanding bill when I lived at a previous address 10 years ago which I KNOW is untrue since I don't have anything in collections and I'm sure this would have been brought to my attention when I bought the furnace. So all the tech could tell me is I have to wait until Monday to speak to the manager. So now I have two children in the house with no heat until Monday because his computer says I owe a bill! They are very rude people and sell products that are junk when they should be selling good products because these products are not just things people want, but things people need, and we NEED them to be reliable. Now I have to call Reigel to see if they can come service me and get my furnace working and I will expect House of Heating to pay this bill or I will need to go through an attorney. Or they should give me a new furnace free of charge that is reliable since this one has broke down EVERY year.Desired Settlement: I expect House of Heating to pay for the bill from Reigel that I'm receiving today and to adjust their computer systems to reflect that I do not have an outstanding bill. I will also accept a new furnace if they do not want to pay the bill from Reigel, and give me a product that is reliable during winter weather.

Business

Response:

This letter is in response to the above complaint number.November 21,2014The complaint submitted against our company is completely baseless in my opinion.Following is an account of the complete interaction with this client:On 11115/2011 House of Heating installed a new Lennox gas furnace at the client'shome. This furnace was sold with a 10-year limited parts warranty and a I-year limitedlabor warranty for all the work House of Heating performed.On 6114/2012, the client called with a problem with her air conditioning system. Thenext day we sent a service technician to the home and found that the owner's existingthermostat was faulty. This had nothing to do with the furnace we replaced, as this wasworking correctly at the time. We replaced the thermostat and sent her a bill of$162.47for the service call. This bill remained unpaid for 6 months, at which point we turnedover this account to a collections agency we work with often. The bill remained unpaiduntil 616/2013, when the client paid a portion of the balance, and finally on 1112112013paid the remaining balance of this bill.On 10/19/2012, the client called again with a no heat call on the furnace. That same daywe sent a service technician to the house and found that the furnace was running when wearrived. He checked over the owner's existing air conditioning system and found ashorted condensing fan motor, which the client did not have us replace. Then checkedback with the furnace and found that the gas valve wasn't always opening when it should,and replaced the gas valve. Overall the service technician was there for 2.75 hours.Since the gas valve was covered under the lO-year parts warranty ofthe furnace, we didnot charge the client for this part. The I-year labor warranty period was still in effect aswell, so we did not charge the client for any labor associated with the work on thefurnace. We did however charge 0.75 hours labor for work on the air conditioningsystem, as this was the owner's existing system. Once the client received the invoice forthis work, they argued that this should not have been billed to them, and after someconversation House of Heating decided that the argument wasn't worth having an upsetcustomer, and credited the full amount of the invoice. This occurred on 10/26/2012.On 11/21/2013, the client called back with no heat on the furnace. Because this clienthad an outstanding balance that hadn't been paid, we required the complete payment ofthe previous service call (from 6/15/2012) as well as the immediate payment of therequested service call before agreeing to come to the house for service. The client agreedto this and paid the outstanding balance at this time. Once this was agreed upon, we senta service technician to the home and found that the pressure switch on the furnace wasstuck and wouldn't move. He then performed a complete preventative maintenanceservice on the furnace, which included cleaning the drain trap, blowing out the drainhose, cleaning the flame sensor, and checking the air filter (which was in goodcondition). He then installed a new pressure switch on the furnace. He ran-tested thefurnace and checked all the safeties and controls. All in all, this service technician spent1.5 hours on this call. The pressure switch was still covered under the 1 O-year partswarranty of the furnace, so we did not charge for this part. The I-year labor warrantyperiod had expired, and on top of replacing the faulty part we also performed a completepreventative maintenance service on the furnace, which is not a part of the warrantyagreement. To be fair to the client, we charged only 1 hour labor instead of the full 1.5hours our technician spent on this call.At this point the client had their account with House of Heating paid in full, with nooutstanding balance. However, because of the history of this client having long-delayedpayments (there were more instances than this one where payments were not made in atimely fashion), House of Heating made the decision to keep this client on the "noservice" list.On 11/15/2014, the client called after our normal business hours and left a message thather furnace was not working. The message was sent to our on-call service technician,who called her back shortly. When our technician looked at the "no service" list, he toldthe client that he would be unable to come to the house because they were on this list,which typically means there is an unpaid balance on their account. This is House ofHeating's policy and according to the records our technician was referencing, he actedexactly as instructed by House of Heating's employers. The client became veryargumentative and belligerent, to the point where our technician could not continue theconversation and hung up the phone. Shortly after, the client's boyfriend called ourtechnician back and threatened the technician and his family with bodily harm. Thetechnician again hung up on him and refused to answer any more calls from that number.The next day, the client's boyfriend called House of Heating's office number and leftvulgar and profane voicemail messages on our phone. At this point we called the localpolice department to file a complaint against the boyfriend. They listened to thesevoicemail messages and filed a report on this issue.Prior to this action taken by the client, we would have certainly worked with the client tofind out what was wrong with the furnace that they had no heat. However their actionstoward our service technician and voicemail messages left on the office phone made thedecision to part ways with this client an easy one. We would have certainly stood by theequipment we installed, and done everything in our power to rectify the issues with thefurnace, but the attitude shown by the client prevented this from happening.To directly address each area of the customer's complaint:The customer stated that the furnace broke down every year of the 3-years of service.This is untrue as shown by the above sequence of events. The thermostat issue thecustomer referred to had nothing to do with the furnace, as the thermostat is a completelyseparate item.The customer stated that the technician told her to wait until Monday to talk to themanager. If the customer would have been reasonable and not belligerent on the phone,our technician would have certainly called myself or one of the other owners that night todiscuss what to do, and most definitely would have helped get the furnace back up andrunning that night. Again, the attitude towards our service technician prevented thisconversation from happening.The customer stated that House of Heating sells 'junk" equipment. We have been sellingLennox equipment for more than 60 years. This equipment has proven to be high qualityand very reliable in all areas. However with any mechanical equipment there can beissues, and unfortunately this was one of those cases. We were certainly willing torectify these issues until the customer's verbal attacks prevented a continuingrelationship.The customer stated that they expect House of Heating to pay another contractor'sservice bill or go to an attorney, or give them a new furnace free of charge. Prior to theverbal attacks by the customer, we would have done what we could to rectify thesituation. Since then we have no interest in helping this customer in any way, and if thecustomer decides to go to court to dispute this, we will gladly meet them there.At House of Heating we pride ourselves on customer service and doing everything in ourpower to provide our customers with reliable systems. However in this case I see nopossible resolution, so they will remain on the "no service" list as poor examples ofhumanity. We will not perform any additional work for this client now or ever again

Consumer

Response:

As a business that sells and installs furnaces, they should have known to check my thermostat. As for the other 2 times, it was parts inside my furnace that went out. We were very upset that house of heating had us on a block list when no bills were owed. If they put me on a block list because I had fought through a couple of their bills, they should have told me. House of heating lies, we never threatened the technicians family, there is no proof of that at all. House of heating also told the police we put a picture of an "as" on their Facebook page in which we never did and the police called us back and said we were telling the truth. House of heating is not accredited through the Revdex.com, and I'm sure they never will be, since they do not care to satisfy customers. There is many people that have told me the problems they have had with this business also. I have requested the manager to call me and explain why the tech could not come to my house to fix their product when I did not have any outstanding balances at their business nor at any collection agency they use, and [redacted] (manager) has not called me back to explain his reasons for the false accusation. Now that's professional. Word of mouth is the best advertisement, and I will most definitely be spreading the word to others advising against using this company.

Business

Response:

I will have no further response to this claim. The customer maintains false information and will not accept responsibility for their actions. We feel there are no paths that would lead to a resolution of this issue.

Consumer

Response:

Once again, this is the professionalism that House of Heating manager [redacted] would say. I am not even expecting any reimbursement from this company as it is a lost cause however the one thing I still haven't received is my phone call stating the exact reasoning I am on a block list. Like it was mentioned in earlier messages, they said I had an outstanding bill, and like I mentioned I had phoned both of their collection companies and there is no outstanding bill. If there was a problem with my payment history because I had to argue a couple of bills that I should not have been responsible for, then this should have been stated to me prior. I have informed House of Heating secretary Robin that I'm expecting a phone call from [redacted] giving me the explanation of an "unpaid" bill that is showing in their computer when there was nothing at all unpaid. [redacted] must feel intimidated by the situation as he will not step up professionally as his position requires him to do and give his customer a "valid" explanation. I will continue rejecting any unnecessary responses from House of Heating in regards to cutting off all communication. I firmly agree that I will forever not do business with House of Heating and have informed all any people I have come across that have had negative issues with this company to step up and contact either the Revdex.com with their concerns or to contact Wisconsin Consumer Protection Program since this business has proven that they cannot perform satisfactory customer service. I will however accept the House of Heating response once the manager decides to do his job and call me with his explanation, since I deserve one for the troubles they have caused myself and my family. Will hear from [redacted] soon.......