House of the Foaming Case

Good Afternoon Revdex.com,We feel sorry for what is happening to [redacted] However, [redacted] bought the mattress and foundation from the store Mattress Land in Harrisonburg, VAWe are the manufacture however, we are only license to deal with storesWe are not license to deal with retailWe advised [redacted] to go back to where she bought the mattress and foundation and deal directly with the them.Thanks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] from Mattress Land told me he has no authority to resolve this matter since Mattress Land didn't make the bed nor did have any warranty on it He said the warranty is from your company [redacted] says the company that made the bed is the one who needs to take care of this issue We hope this will be resolved within the next few days and a check is on it's way to us In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***