Placed an order with them in Feb2016, sent it back to exchange the size and was told that they would send me out the proper sizeI sent the item back and got tracking to know when they received the item backThey received the time back days after I mailed it out, and I still haven't gotten anything back from them, its now May DO NOT DO BUSINESS WITH THIS COMPANY, STEER CLEAR! If you pay attention to their [redacted] account, sometimes their customers will write messages under their photos expressing how angry they are, and who ever runs the [redacted] account will immediately delete the commentI will never do business with this company againIf this has happened to you also, contact your bank and file a claimThat seems to be the best way to resolve the issueNo one seems to like to answer the phone number listed on their website, or respond to emails regarding negative experiences
I ordered a fur parka from this store in Feb and my card was charged instantlyI never received the merchandise and had to call several times and leave messages along with emails just for someone to give me the status of my orderWhen you call there numb or local number no one answersI finally received a call back from someone one and they stated to me they will refund my moneyI never received a refund from them, so I had to dispute charges with my bank to get my money backThere professionalism is poor and I think they should shut down their online website and just stick to there retail store in Brooklyn to sell clothes
Hi [redacted] ,That's not a problem, what I will do is cancel you ordered and the manager issue refunds on wednesdaysYou will get an email about the cancellation/refund, it take 8-business days for the money to show on your accountThat includes our processing as well as your banks processing.Thank you
Hi ***,Unfortunately, it's outside of the time frame to give you a refundHowever we did issue you a store credit for the entire order because we did ship out the joggersBut for some reason there hasn't been any movement on your order and we are filing a claimYou can use the store credit for all the items we have in stock we have some new great pieces, also if you would still like the joggers we have that in stock as well.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would not like to order anything else from your siteThe way your business is operated is very unprofessional and it is unfortunate that it took me reporting you for you to reply to my complaintI would like a full refund of my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, my bank had to dispute the issue because they blatantly ignored my attempts to communicate and after several attempts on my behalf from my bank to Karen's Closet I was eventually refundedSincerely, [redacted] ***
Hi [redacted] ,Please double check with your bank, your refund was issued on 3/**Thank you
Revdex.com:At this time, I have not been contacted by Karens Closet NY regarding complaint ID [redacted] .Sincerely, [redacted]
Placed an order with them in Feb2016, sent it back to exchange the size and was told that they would send me out the proper sizeI sent the item back and got tracking to know when they received the item backThey received the time back days after I mailed it out, and I still haven't gotten anything back from them, its now May DO NOT DO BUSINESS WITH THIS COMPANY, STEER CLEAR! If you pay attention to their [redacted] account, sometimes their customers will write messages under their photos expressing how angry they are, and who ever runs the [redacted] account will immediately delete the commentI will never do business with this company againIf this has happened to you also, contact your bank and file a claimThat seems to be the best way to resolve the issueNo one seems to like to answer the phone number listed on their website, or respond to emails regarding negative experiences
I ordered a fur parka from this store in Feb and my card was charged instantlyI never received the merchandise and had to call several times and leave messages along with emails just for someone to give me the status of my orderWhen you call there numb or local number no one answersI finally received a call back from someone one and they stated to me they will refund my moneyI never received a refund from them, so I had to dispute charges with my bank to get my money backThere professionalism is poor and I think they should shut down their online website and just stick to there retail store in Brooklyn to sell clothes
Hi [redacted] ,That's not a problem, what I will do is cancel you ordered and the manager issue refunds on wednesdaysYou will get an email about the cancellation/refund, it take 8-business days for the money to show on your accountThat includes our processing as well as your banks processing.Thank you
Hi ***,Unfortunately, it's outside of the time frame to give you a refundHowever we did issue you a store credit for the entire order because we did ship out the joggersBut for some reason there hasn't been any movement on your order and we are filing a claimYou can use the store credit for all the items we have in stock we have some new great pieces, also if you would still like the joggers we have that in stock as well.Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would not like to order anything else from your siteThe way your business is operated is very unprofessional and it is unfortunate that it took me reporting you for you to reply to my complaintI would like a full refund of my money In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Yes, my bank had to dispute the issue because they blatantly ignored my attempts to communicate and after several attempts on my behalf from my bank to Karen's Closet I was eventually refundedSincerely, [redacted] ***