House Pro

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is disappointing, however we will accept it in order to avoid filing a lawsuit against HousePro In reply to HousePro, we have been disappointed with the way the company handled the leak and its repair from June until now The company was not forthcoming in communicating with us in June and July, would not provide us standard recourse through their insurance company, did not provide us with an initial estimate or the opportunity to obtain our own estimates for the initial repair, did not provide us with the option of selecting our own contractor to do the initial repairs, and after their contractor did a poor job repairing the damage, HousePro refused to answer our email complaint about the contractor's work We have never tried to take advantage of HousePro; our only goal has been to restore our foyer ceiling, walls, and crown molding to their original (pre-leak) state We think that HousePro has not been concerned with making things right for us, but has been concerned only about denying responsibility for the damage to our homeBecause of the way this situation has been handled by HousePro, we have lost confidence in the quality of work conducted by HousePro and their contractors On June 2, 2014, just before the leak occurred, we we paid $to join the HousePro [redacted] annual maintenance program at the [redacted] *** Based on the 100% satisfaction guarantee from HousePro, we request a refund of the money we spent on this plan effective immediately, in addition to the $to resolve the damage issue If necessary, I can scan the receipt and send it to HousePro We have not felt comfortable having HousePro back in our home, have not used this plan after June 2014, and do not plan to do business with HousePro in the future Sincerely, [redacted]

We have spoken to ** [redacted] and by this time he should have received his check for the damagesWe believe this issue is resolved

We have attempted to reach out to the customer, [redacted] , through phone and e-mail and are awaiting her response.