House2Home Furniture

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke with this fraudulent companyI asked them to look at their camera's to show I never returned to the store to pickup my bedframeThe response was they don't keep the recordingsI wouldn't be going through all of this if I had already picked up my item [redacted] was the one I spoke with and whom told me it was okay to come back bc she knew it wouldn't fit in my carIt's very clear they don't care about anything except talking moneyIf they were really a great company there should be able to track their merchandise and know they have my bedframe This is theft and they have stole monies from me without giving me what I paid forCompletely unacceptable! I will take whatever measures are needed so this doesn't happen to anyone elseI will tell everyone what horrible customer service I experiencedYou don't treats customers this way and get away with it! Regards, [redacted]

When customer purchased the bed from our store in Feb/07/!And one day, after more than four months had happen, shows up to our store and claims has not pick up her bed yetAt that moment, we were very busy, I looked for her invoice and could not find it and just for courtesy I looked in
the warehouse to check if we had the item in stockBecause at the moment, I was busy, I did not have my original invoice, and this situation were a customer shows up months later claiming has not pick up yet, has not happen to us before, I just told the customer to pick up later.But, later when it slow down, we figure we needed the original invoice in order to make a sound decision, because, we did not know if the customer has already picked up and just claiming has not.So ,we decide to look thru all our files and find the original invoice, but we have been very busy lately and we are only three people at the store, and other priorities as well making it harder for usThat is why, it was taking us long to resolve the situation.Now, we found the original invoice, and its signed as merchandise is been received and picked up on February/21/15 by customer, (see attachment of signed original invoice by customer)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke with this fraudulent company. I asked them to look at their camera's to show I never returned to the store to pickup my bedframe. The response was they don't keep the recordings. I wouldn't be going through all of this if I had already picked up my item. [redacted] was the one I spoke with and whom told me it was okay to come back bc she knew it wouldn't fit in my car. It's very clear they don't care about anything except talking money. If they were really a great company there should be able to track their merchandise and know they have my bedframe.  This is theft and they have stole monies from me without giving me what I paid for. Completely unacceptable!  I will take whatever measures are needed so this doesn't happen to anyone else. I will tell everyone what horrible customer service I experienced. You don't treats customers this way and get away with it!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke with this fraudulent company. I asked them to look at their camera's to show I never returned to the store to pickup my bedframe. The response was they don't keep the recordings. I wouldn't be going through all of this if I had already picked up my item. [redacted] was the one I spoke with and whom told me it was okay to come back bc she knew it wouldn't fit in my car. It's very clear they don't care about anything except talking money. If they were really a great company there should be able to track their merchandise and know they have my bedframe.  This is theft and they have stole monies from me without giving me what I paid for. Completely unacceptable!  I will take whatever measures are needed so this doesn't happen to anyone else. I will tell everyone what horrible customer service I experienced. You don't treats customers this way and get away with it!
Regards,
[redacted]

The customer did asked us to look in our cameras to see if she picked up her order, our respond to her is that, our cameras only hold memory for a week, and her transaction was more than four months ago. The invoice she signed as received merchandise is what we see as checked out by her.

Review: On Feb. 7, 2015 I went into House2Home Furniture and paid for a bedframe. When I went to pickup the item wouldn't fit in my car. I let the employee ([redacted]) know I would be back for the bedframe with a truck.

On June 11, 2015 my daughter went in to make sure they still had the items. She spoke with [redacted] & the manager (Hispanic male) who let her know the items were in fact still there. He asked when the items would be picked up and asked if we could call 2 hours ahead of time so the items could be pulled from the back. She let them know we would be back to pickup the items Tues June 16.

This morning Tues June 16, I called 4X prior to going to the store. I left a message 11:31am stating my daughter was going to pickup the bedframe. On the fifth call I finally spoke with [redacted] who told me the items had already been released & she needed the invoice. I advised her I was on my way to the store with the invoice. When I got to the store I gave [redacted] the invoice and she said they had to find the original invoice and they had released the original items I purchased to someone else.

This is the worst customer service! I never received any phone calls after purchasing the items nor did I receive any phone calls today after I left a message. All I want is the items I paid for. There was no sense of urgency to locate the original invoice or to rectify this situation. I had to ask if they were going to contact me, how long it would take or anything. Completely disappointed and livid. These people are quick to take your money but will give you the run around when it's time to deal with you on a customer service level. All I want is the items I paid for and I will NEVER buy from nor will I refer anyone to them. The worst service ever!! Completely upset and dissatisfied.Desired Settlement: I just want my bedframe that I paid for

Business

Response:

When customer purchased the bed from our store in Feb/07/!5. And one day, after more than four months had happen, shows up to our store and claims has not pick up her bed yet. At that moment, we were very busy, I looked for her invoice and could not find it and just for courtesy I looked in the warehouse to check if we had the item in stock. Because at the moment, I was busy, I did not have my original invoice, and this situation were a customer shows up months later claiming has not pick up yet, has not happen to us before, I just told the customer to pick up later.But, later when it slow down, we figure we needed the original invoice in order to make a sound decision, because, we did not know if the customer has already picked up and just claiming has not.So ,we decide to look thru all our files and find the original invoice, but we have been very busy lately and we are only three people at the store, and other priorities as well making it harder for us. That is why, it was taking us long to resolve the situation.Now, we found the original invoice, and its signed as merchandise is been received and picked up on February/21/15 by customer, (see attachment of signed original invoice by customer)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I spoke with this fraudulent company. I asked them to look at their camera's to show I never returned to the store to pickup my bedframe. The response was they don't keep the recordings. I wouldn't be going through all of this if I had already picked up my item. [redacted] was the one I spoke with and whom told me it was okay to come back bc she knew it wouldn't fit in my car. It's very clear they don't care about anything except talking money. If they were really a great company there should be able to track their merchandise and know they have my bedframe. This is theft and they have stole monies from me without giving me what I paid for. Completely unacceptable! I will take whatever measures are needed so this doesn't happen to anyone else. I will tell everyone what horrible customer service I experienced. You don't treats customers this way and get away with it!

Regards,

Business

Response:

The customer did asked us to look in our cameras to see if she picked up her order, our respond to her is that, our cameras only hold memory for a week, and her transaction was more than four months ago. The invoice she signed as received merchandise is what we see as checked out by her.