Houseables Inc

Hi ***,">Per our phone conversation, we cannot issue a refund or replacement for a used itemEspecially since the item has been used for over months
Below is our return policy for reference
Our Return Policy is as follows:
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Our return policy is a day money back guarantee from the date of shipment
You may return the item provided it is new, unused, and in its original packaging
Our policy does not honor items that have been misused, modified, repaired or abused
Return shipping costs are the responsibility of the buyer
A cut out of the original Packing Slip or a paper detailing your User ID and Order Number must accompany all returnsCredits and Replacements will be processed within 2-days from the time the return is received
This allows us the proper time to both inspect the item returned and to issue either a replacement or appropriate refundA notification will be sent confirming the status of your replacement or refund
All refunds will be sent via the original payment method used
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Return Shipping Instructions
The item must be in original or secure packaging to ensure safe arrivalWe are not responsible for any items that are lost or damaged during return shipping
Please ship all returns to the following address:
Houseables
ATTN: Returns
1607-A WOrange Grove AveOrange, CA
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Please let me know if you have any other questions or if there's anything else I can do for you
Thank you
Regards,*** ***Human Resources ManagerHouseables Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meBut I'd like to note that it took several months and many forms of communication to get their attention, and not until I filed a compliant with Revdex.com did they finally take action, where they were rather unprofessional in their first communication with meI had to lay out the terms of the warranty to obtain a solution in regards to this problem This company did very little to satisfy the customer and honor their terms until I brought it to their attention I just want other consumers to be aware when doing business with this company
Thank you Revdex.com for helping me solve this.
***

Hi [redacted],
font-family: arial, sans-serif;">I just spoke to you on the phone regarding ID: [redacted].
I have worked the issue out directly the the consumer.
Please let me know if there's anything else I need to do.
Best Regards,
[redacted]
Houseables, Inc.
[redacted]
[redacted]
Phone: [redacted] x [redacted]
Fax: [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I am not satisfied with the response as I did not misuse the item it just broke and I feel that the company should be responsible for a defective item just like any real reputable company would do. So my next step it to contact the consumer affairs of California and to contact my credit card company as to the charge.  If it were my fault because I misused the item I would not ask the broken one be replace sense I was willing to pay the shipping to return the broken item, which can not be used by anyone, for a replacement. I don't feel that this company is honest and reputable as it dose not take responsibility for a defective item.

Hi [redacted],Per our phone conversation, we cannot issue a refund or replacement for a used item. Especially since the item has been used for over 4 months. Below is our return policy for reference. Our Return Policy is as...

follows: --------------------------------------------------------- Our return policy is a 14 day money back guarantee from the date of shipment. You may return the item provided it is new, unused, and in its original packaging. Our policy does not honor items that have been misused, modified, repaired or abused. Return shipping costs are the responsibility of the buyer. A cut out of the original Packing Slip or a paper detailing your User ID and Order Number must accompany all returns. Credits and Replacements will be processed within 2-7 days from the time the return is received. This allows us the proper time to both inspect the item returned and to issue either a replacement or appropriate refund. A notification will be sent confirming the status of your replacement or refund. All refunds will be sent via the original payment method used. --------------------------------------------------------- Return Shipping Instructions The item must be in original or secure packaging to ensure safe arrival. We are not responsible for any items that are lost or damaged during return shipping. Please ship all returns to the following address: HouseablesATTN: Returns1607-A W. Orange Grove Ave.Orange, CA 92868 --------------------------------------------------------- Please let me know if you have any other questions or if there's anything else I can do for you. Thank you.  Regards,[redacted]Human Resources ManagerHouseables Inc.

Review: I purchased a pair of Women Shoe Stretcher 2-Way Wood Lady's Shoes Stretcher on March 11 2015 and approximately 10 weeks later one of them broke and the company refuses to replace the broken one or refund the cost. I even offered to pay the return shipping to return the broken one to them if return for a new replacement.Desired Settlement: I would like to have the broken one replaced or a refund of the cost of the broken on. The pair cost me $18.99 of which that would be $9.50 for one. Either resolution is acceptable.

Business

Response:

Hi [redacted],Per our phone conversation, we cannot issue a refund or replacement for a used item. Especially since the item has been used for over 4 months. Below is our return policy for reference. Our Return Policy is as follows: --------------------------------------------------------- Our return policy is a 14 day money back guarantee from the date of shipment. You may return the item provided it is new, unused, and in its original packaging. Our policy does not honor items that have been misused, modified, repaired or abused. Return shipping costs are the responsibility of the buyer. A cut out of the original Packing Slip or a paper detailing your User ID and Order Number must accompany all returns. Credits and Replacements will be processed within 2-7 days from the time the return is received. This allows us the proper time to both inspect the item returned and to issue either a replacement or appropriate refund. A notification will be sent confirming the status of your replacement or refund. All refunds will be sent via the original payment method used. --------------------------------------------------------- Return Shipping Instructions The item must be in original or secure packaging to ensure safe arrival. We are not responsible for any items that are lost or damaged during return shipping. Please ship all returns to the following address: HouseablesATTN: Returns1607-A W. Orange Grove Ave.Orange, CA 92868 --------------------------------------------------------- Please let me know if you have any other questions or if there's anything else I can do for you. Thank you. Regards,[redacted]Human Resources ManagerHouseables Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I am not satisfied with the response as I did not misuse the item it just broke and I feel that the company should be responsible for a defective item just like any real reputable company would do. So my next step it to contact the consumer affairs of California and to contact my credit card company as to the charge. If it were my fault because I misused the item I would not ask the broken one be replace sense I was willing to pay the shipping to return the broken item, which can not be used by anyone, for a replacement. I don't feel that this company is honest and reputable as it dose not take responsibility for a defective item.

Review: On May 25, 2014 I purchased a scale from Houseables through Amazon.com (Houseables Shipping Scale, 600 LB x .05, Digital Industrial Platform Price Computing Postal Scale) I used this scale a handful of times not putting anything exceeding 50llbs on it as I only used it to weigh my check baggage. After using 5-6 times the monitor stopped working completely. For over 2 months now I've been trying to reach Houseables to no avail. Amazon tried to assist me but I was past the 90 day grace period so they could only do so much due to their policy. I tried all forms of communication with Houseables many times over the last 2 months, i.e. calling, through Amazon's direct contact to the vendor, email, their live chat, and so much more. They simply do not respond and it's come to my attention due to seeing other reviews from this company that they are selling defective items to consumers. I am still within my one year warranty period which they clearly state on purchasing the item. Now my warranty is fast approaching its deadline and I have yet to hear from them. I want to assure other consumers are not conned by this company. Stay away! Don't let the decent prices and the fact that they are on Amazon fool you. Amazon has launched their own investigation on this company so it won't be long before they remove them as well. Thank you Revdex.com for allowing me to share my story.Desired Settlement: I'd like a full refund on the product and I'm happy to send it back (shipping cost is the responsibility of Houseables) because it's no longer working. This is the only thing I will accept. I will not take a replacement given their quality is poor and chances are it will give me the same issue again.

Business

Response:

Hi [redacted],