Housing Education Program

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Contact Name and Title: [redacted] C [redacted] VP Contact Phone: XXXXXXXXXX Contact Email: [redacted] @cccssf.org Response: XXXXXXXX Dear Mr [redacted] , This letter is in response to a complaint you filed with the Revdex.com on December 10, 2015, regarding phone calls you received from The Housing Education Program, A Division of Consumer Credit Counseling Service of San Francisco Let me begin by assuring you that your file has been closed, and you will not receive any further communication from our organization from this point forthWe sincerely apologize for the inconvenience our phone calls have caused you, as upsetting you was never our intention We are a nonprofit organization located in San Francisco, CaliforniaWe understand that you registered your phone number with the Do Not Call Registry to avoid unwanted phone callsThe Do Not Call Registry was created in partnership by the Federal Communications Commission and the Federal Trade Commission, and serves to protect consumers from unwanted and uninvited solicitation calls made by telemarketers It is important to note that the individual who contacted you from our organization is not a telemarketer, and was not attempting to sell you any product or serviceYour number was specifically provided to us so that we could offer you free assistance regarding a confidential matterThe reason for our call is private, however if you determine that you would like to learn more about the service we provide, you can reach out to us at XXX-XXX-XXXXYou can also visit our website at www.housingeducation.net Please accept our sincerest apology, and best wishes to you [redacted] C [redacted] Vice President of Counseling & Operations Consumer Credit Counseling Service of San Francisco [redacted] Ext [redacted] www.cccssf.org www.housingeducation.org Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/21) */
Contact Name and Title: [redacted] C. [redacted] VP
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@cccssf.org
Response: XXXXXXXX
Dear Mr. [redacted],
This letter is in response to a complaint you filed with the Revdex.com on...

December 10, 2015, regarding phone calls you received from The Housing Education Program, A Division of Consumer Credit Counseling Service of San Francisco.
Let me begin by assuring you that your file has been closed, and you will not receive any further communication from our organization from this point forth. We sincerely apologize for the inconvenience our phone calls have caused you, as upsetting you was never our intention.
We are a nonprofit organization located in San Francisco, California. We understand that you registered your phone number with the Do Not Call Registry to avoid unwanted phone calls. The Do Not Call Registry was created in partnership by the Federal Communications Commission and the Federal Trade Commission, and serves to protect consumers from unwanted and uninvited solicitation calls made by telemarketers.
It is important to note that the individual who contacted you from our organization is not a telemarketer, and was not attempting to sell you any product or service. Your number was specifically provided to us so that we could offer you free assistance regarding a confidential matter. The reason for our call is private, however if you determine that you would like to learn more about the service we provide, you can reach out to us at XXX-XXX-XXXX. You can also visit our website at www.housingeducation.net.
Please accept our sincerest apology, and best wishes to you.
[redacted] C. [redacted]
Vice President of Counseling & Operations
Consumer Credit Counseling Service of San Francisco
[redacted]. Ext. [redacted]
www.cccssf.org
www.housingeducation.org
Initial Consumer Rebuttal /* (2000, 8, 2015/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)