We are sorry to hear this from The [redacted] 's I feel like we have kept in constant communication with them and have made numerous trips to their home with the contractors to address the problems that have came upThe trim that the factory sent did have some damaged pieces and more pieces were ordered from the factoryThe factory had to order them themselves and then asked to send them in another home as to try to avoid damage in shipping from a transporterWe let The [redacted] 's know this alsoWe are aware of the squeaks in the floor and the issue with some sheetrock and the wallOur contractor scheduled a date with Mr[redacted] to come fix the floor issuesOur contractor sent his workers up that apparently were not well prepared and after Mr[redacted] tried to work with them he sent them homeWe were not fully aware of this situation until Mr[redacted] came into my office as I was reading this complaintWe called our contractor right then and set up an appointment for he himself to go to The [redacted] 's and make the repairsWe worked closely with The [redacted] 's to get them in their home ASAP, even through we dealt with major issues from their lender, and allowed them to move in before any funds were collected for their loanMr[redacted] has stopped by our office, called and texted many times so the communication has been very open As I stated above, we have an appointment set up with the contractor and Mr[redacted] to get the repairs handledHopefully this will help the situation and they can be happy
When [redacted] was here on the 3/22/we told him that the trim was in the home and that Jesse would bring it up on the scheduled repair date of the 25thJesse did cancel that appointment due to Good Friday and he talked with [redacted] and rescheduled for the following Tuesday the 29thThe [redacted] 's cancelled that appointment due to a funeral serviceAt that point there was an additional request from The [redacted] 's that instead of us fixing the wall behind the countertops that we instead install backsplash tile that they are purchasing from a local storeWe have agreed to that request and we will be responsible for the labor portionJim [redacted] just had a phone conversation with [redacted] this morning 04/05/and they both agreed that instead of Jesse making numerous trips, that he will make one trip to install the trim and the backsplash tileAt this time the tile has not come in yet and [redacted] was fine with waiting for it to get in before Jesse returnsI am not sure where the lack of communication is coming from but it seems that [redacted] has been able to communicate with usAs stated, we are having to make adjustments n everyone's schedule and [redacted] has been involved in all these conversations As for the contractor that [redacted] called, I told [redacted] I had just talked with the contractor the afternoon before and his check was issued that day, so of course he had not received it yet when [redacted] called him that next morningKyle only suggested to The [redacted] 's to switch from a construction loan to an "End Loan" so it would save The [redacted] 's a significant amount of closing costs because they were wanting more house for their moneyWe thought we were trying to help them outIt is to bad to hear that our business is not appreciatedThe contractors have made complaints to us also about things that have happened up at the house so it seems that that goes both ways [redacted] and Jim talked this morning and Jim states that [redacted] was very nice and seemed happy with the schedule
We are sorry to hear this from The [redacted] 's I feel like we have kept in constant communication with them and have made numerous trips to their home with the contractors to address the problems that have came upThe trim that the factory sent did have some damaged pieces and more pieces were ordered from the factoryThe factory had to order them themselves and then asked to send them in another home as to try to avoid damage in shipping from a transporterWe let The [redacted] 's know this alsoWe are aware of the squeaks in the floor and the issue with some sheetrock and the wallOur contractor scheduled a date with Mr[redacted] to come fix the floor issuesOur contractor sent his workers up that apparently were not well prepared and after Mr[redacted] tried to work with them he sent them homeWe were not fully aware of this situation until Mr[redacted] came into my office as I was reading this complaintWe called our contractor right then and set up an appointment for he himself to go to The [redacted] 's and make the repairsWe worked closely with The [redacted] 's to get them in their home ASAP, even through we dealt with major issues from their lender, and allowed them to move in before any funds were collected for their loanMr[redacted] has stopped by our office, called and texted many times so the communication has been very open As I stated above, we have an appointment set up with the contractor and Mr[redacted] to get the repairs handledHopefully this will help the situation and they can be happy
When [redacted] was here on the 3/22/we told him that the trim was in the home and that Jesse would bring it up on the scheduled repair date of the 25thJesse did cancel that appointment due to Good Friday and he talked with [redacted] and rescheduled for the following Tuesday the 29thThe [redacted] 's cancelled that appointment due to a funeral serviceAt that point there was an additional request from The [redacted] 's that instead of us fixing the wall behind the countertops that we instead install backsplash tile that they are purchasing from a local storeWe have agreed to that request and we will be responsible for the labor portionJim [redacted] just had a phone conversation with [redacted] this morning 04/05/and they both agreed that instead of Jesse making numerous trips, that he will make one trip to install the trim and the backsplash tileAt this time the tile has not come in yet and [redacted] was fine with waiting for it to get in before Jesse returnsI am not sure where the lack of communication is coming from but it seems that [redacted] has been able to communicate with usAs stated, we are having to make adjustments n everyone's schedule and [redacted] has been involved in all these conversations As for the contractor that [redacted] called, I told [redacted] I had just talked with the contractor the afternoon before and his check was issued that day, so of course he had not received it yet when [redacted] called him that next morningKyle only suggested to The [redacted] 's to switch from a construction loan to an "End Loan" so it would save The [redacted] 's a significant amount of closing costs because they were wanting more house for their moneyWe thought we were trying to help them outIt is to bad to hear that our business is not appreciatedThe contractors have made complaints to us also about things that have happened up at the house so it seems that that goes both ways [redacted] and Jim talked this morning and Jim states that [redacted] was very nice and seemed happy with the schedule