This email is in response a complaint submitted by [redacted] regarding actual transportation charges. Please see the attached relocation documents which include the signed estimate, bill of lading and weight tickets. Ms. [redacted]...
signed a non-binding estimate which states that the carrier is required by law to collect transportation charges based on actual weight. The estimated weight of the shipment was 6700 lbs. and the actual weight was 7940 lbs. There were 18 additional PBO (packed by owner) cartons/totes listed on the loading inventories and 2 large wooden crates that were not included in the estimate. It is unclear if these items were available when the estimator completed the walk through or if they were added on to the shipment after the walk through was completed. Please feel free to contact me if you need any additional information. Thank you, Sue M[redacted] Client Relations Director University Moving & Storage 800-448-6683, ext [redacted] fax 248-615-4715 [email protected]
Ms. [redacted], 1- The actual time for the relocation did take longer than the estimate, however, the estimate states “this is an estimate only. Actual charges will be based...
on actual time, material and services performed”. Ms. [redacted] signed this form agreeing that it was only an estimate. Please also note that the signed estimate includes the gun safe estimated as 500lbs. A copy of the signed estimate is attached. 2- The complaint indicates that Ms. [redacted] “had to move the whole garage themselves”. I have also attached the cube sheet which is a list of items shown to the estimator prior the move. There were no garage items listed on the cube sheet to be moved. 3- The reported property damage was not noted on the signed bill of lading after the move was completed. Please see attached. Directly above the delivery receipt signature it states “good received in good condition except as noted hereon”. Had the crew damaged the home to the extent that Ms. [redacted] is reporting, it should have been noted on the bill of lading. 4- A goodwill gesture of $500.00 was offered for the issues that took place during Ms. [redacted]’s relocation. (check mailed 2/23/16) Please let me know if you need any additional information. Thank you, Sue M[redacted] Client Relations Director University Moving & Storage 800-448-6683, ext 222 fax 248-615-4715 [email protected]
This email is in response a complaint submitted by [redacted] regarding actual transportation charges. Please see the attached relocation documents which include the signed estimate, bill of lading and weight tickets. Ms. [redacted]...
signed a non-binding estimate which states that the carrier is required by law to collect transportation charges based on actual weight. The estimated weight of the shipment was 6700 lbs. and the actual weight was 7940 lbs. There were 18 additional PBO (packed by owner) cartons/totes listed on the loading inventories and 2 large wooden crates that were not included in the estimate. It is unclear if these items were available when the estimator completed the walk through or if they were added on to the shipment after the walk through was completed. Please feel free to contact me if you need any additional information. Thank you, Sue M[redacted] Client Relations Director University Moving & Storage 800-448-6683, ext [redacted] fax 248-615-4715 [email protected]
Ms. [redacted], 1- The actual time for the relocation did take longer than the estimate, however, the estimate states “this is an estimate only. Actual charges will be based...
on actual time, material and services performed”. Ms. [redacted] signed this form agreeing that it was only an estimate. Please also note that the signed estimate includes the gun safe estimated as 500lbs. A copy of the signed estimate is attached. 2- The complaint indicates that Ms. [redacted] “had to move the whole garage themselves”. I have also attached the cube sheet which is a list of items shown to the estimator prior the move. There were no garage items listed on the cube sheet to be moved. 3- The reported property damage was not noted on the signed bill of lading after the move was completed. Please see attached. Directly above the delivery receipt signature it states “good received in good condition except as noted hereon”. Had the crew damaged the home to the extent that Ms. [redacted] is reporting, it should have been noted on the bill of lading. 4- A goodwill gesture of $500.00 was offered for the issues that took place during Ms. [redacted]’s relocation. (check mailed 2/23/16) Please let me know if you need any additional information. Thank you, Sue M[redacted] Client Relations Director University Moving & Storage 800-448-6683, ext 222 fax 248-615-4715 [email protected]