Complaint: [redacted] I am rejecting this response because: I spoke with [redacted] who represents Bella Vista Homes and he states there is basically nothing they can do to remedy the situation It is my belief that I have been sold a faulty/defected product; therefore, I will explore possible legal remedies as well as speak with the Joint Base San Antonio JAGs office requesting they send a strong warning to military personnel who may be considering purchasing a home from Bella Vista, especially in the San Antonio area A year old home in need of what appears to be major plumbing repairs inside the walls is simply unreasonable Thanks Regards, [redacted]
Ms [redacted] I have reviewed your complaint and have discussed the situation with our Area Construction Manager, [redacted] and our onsite Construction Manager, *** I have also reviewed all email communication and pictures of your driveway taken by ***.I want to start off by saying that all Bella Vista homeowners receive a year limited warranty through Home of Texas that warrants the structure of the home including the foundation and the framing structure The foundation is designed by an engineer based on the soil conditions where the foundation is built Driveways, sidewalks and entry walks are not part of the foundation and not engineeredDriveways, sidewalks and entry walks are built per industry standards and municipality requirements I can assure you that your driveway was built to standard and it was inspected and passed by an inspector for the City of [redacted] The separation between the concrete sections of your driveway is likely a result of expansion and contraction of the soil below your driveway The amount of rain and the lack of rain our region experiences will determine how much expansion/contraction occurs Your driveway is functioning as intended, however separation has occurred The warranty period for concrete driveways, sidewalks and patios is year from the closing date You closed on your home on June 19, and your request for repair was received by our office on March 25, [redacted] forwarded me the email he sent to you on April 8, stating that “the driveway separation is not covered under the warranty” and he even offered to put you in contact with a contractor to provide you a bid for repair.Based on the information I reviewed and the date we received your request for repair, your driveway is not covered under Bella Vista Homes warrantySincerely, [redacted]
Mrand Mrs [redacted] ,When I received your concerns through the Revdex.com on 7/14/15, I was aware of the situation going on at the house we were building for you and your family, but I was not aware of the severity of the issue As the three of us discussed over the phone on 7/15/15, I explained to you that the amount of ground water that was coming up into the area where the driveway was going to be poured was not normal We have experienced ground water issues in the past, but we had not experienced a continual flow of water like we experienced at your house You are correct in saying that we were aware of it in March, but based on our past experiences, it would normally dry out after we pumped the water out In the situation with your house, we pumped the water out 7-times prior to your Revdex.com claim and it continued to resurface We had a [redacted] inspector, [redacted] inspector and [redacted] Plumbing area manager come out to analyze the situation We even had a geotechnical engineer analyze the situation They all concluded independently that the water was coming from the ground due to the near record rainfall we had in the spring of 2015, exceeding 20” of rain in months.So, in order to fix the issue, we used the recommendation from the geotechnical engineer We pumped the water out and placed cement into the hole As the water wicked into the cement, the cement cured and created a concrete barrier Water is going to travel in the path of least resistance The concrete barrier forced the water to continue traveling underground as ground water normally does We then filled the hole with Abase material which was compacted This base material is porous and has a low Plasticity Index and is designed for water to pass through it without expanding After the base was compacted, the form boards for the driveway were installed and the steel mesh and dowel rods were installed We used a heavier steel mesh in your driveway and we drilled steel dowel rods into the curb We did this as a precaution so the driveway and curb will bond as one The [redacted] County inspector inspected the driveway and gave us a clear to pour The driveway was poured on 7/16/and I notified both of you via text with a picture of the finished driveway We added top soil to your yard on 7/17/and installed your landscaping package on 7/20/ I texted both of you a picture of your finished house, showing your driveway and landscaping.We feel very confident that the ground water situation will not be an issue in the future[redacted] informed me that you have had walk through orientations with [redacted] and have signed off that you are pleased with the quality of yourhouse You are scheduled to close on your home today 7/23/at 4pm.I apologize that you had to go through these challenges during what is supposed to be a fun and exciting time for you and your family I wish you much happiness in your new homeand if you need anything, please let us know.Sincerely, [redacted] ***Division PresidentBella Vista Homes [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am unable to respond on your website; therefore, I am sending this email The repairs were completed on Tuesday and I am satisfied with the repairs I informed the point of contact, [redacted] ***, of this yesterday I have CC’d him on this email for his record ThanksRegards, [redacted]
Dear Sir, You closed on your home on August 17, Bella Vista Homes provides a 2/year limited warranty for all home buyers that purchase the homes we build We also track all warranty requests submitted through our Customer Care portal on our website and we have not received a single warranty request from you With that being said, we will contact you to set up a meeting at your home to discuss your concerns Sincerely, Bella Vista Homes
Ms***,I investigated the situation you stated in your complaint I was told by Heath that you and he spoke over the phone on 10/14/and you instructed him to remove the wooden step from the back patio Therefore, the step has/will be removed as you instructed and left as is with no step.Please confirm this is accurate by emailing me at [email protected] Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I spoke with [redacted] who represents Bella Vista Homes and he states there is basically nothing they can do to remedy the situation It is my belief that I have been sold a faulty/defected product; therefore, I will explore possible legal remedies as well as speak with the Joint Base San Antonio JAGs office requesting they send a strong warning to military personnel who may be considering purchasing a home from Bella Vista, especially in the San Antonio area A year old home in need of what appears to be major plumbing repairs inside the walls is simply unreasonable Thanks Regards, [redacted]
Ms [redacted] I have reviewed your complaint and have discussed the situation with our Area Construction Manager, [redacted] and our onsite Construction Manager, *** I have also reviewed all email communication and pictures of your driveway taken by ***.I want to start off by saying that all Bella Vista homeowners receive a year limited warranty through Home of Texas that warrants the structure of the home including the foundation and the framing structure The foundation is designed by an engineer based on the soil conditions where the foundation is built Driveways, sidewalks and entry walks are not part of the foundation and not engineeredDriveways, sidewalks and entry walks are built per industry standards and municipality requirements I can assure you that your driveway was built to standard and it was inspected and passed by an inspector for the City of [redacted] The separation between the concrete sections of your driveway is likely a result of expansion and contraction of the soil below your driveway The amount of rain and the lack of rain our region experiences will determine how much expansion/contraction occurs Your driveway is functioning as intended, however separation has occurred The warranty period for concrete driveways, sidewalks and patios is year from the closing date You closed on your home on June 19, and your request for repair was received by our office on March 25, [redacted] forwarded me the email he sent to you on April 8, stating that “the driveway separation is not covered under the warranty” and he even offered to put you in contact with a contractor to provide you a bid for repair.Based on the information I reviewed and the date we received your request for repair, your driveway is not covered under Bella Vista Homes warrantySincerely, [redacted]
Mrand Mrs [redacted] ,When I received your concerns through the Revdex.com on 7/14/15, I was aware of the situation going on at the house we were building for you and your family, but I was not aware of the severity of the issue As the three of us discussed over the phone on 7/15/15, I explained to you that the amount of ground water that was coming up into the area where the driveway was going to be poured was not normal We have experienced ground water issues in the past, but we had not experienced a continual flow of water like we experienced at your house You are correct in saying that we were aware of it in March, but based on our past experiences, it would normally dry out after we pumped the water out In the situation with your house, we pumped the water out 7-times prior to your Revdex.com claim and it continued to resurface We had a [redacted] inspector, [redacted] inspector and [redacted] Plumbing area manager come out to analyze the situation We even had a geotechnical engineer analyze the situation They all concluded independently that the water was coming from the ground due to the near record rainfall we had in the spring of 2015, exceeding 20” of rain in months.So, in order to fix the issue, we used the recommendation from the geotechnical engineer We pumped the water out and placed cement into the hole As the water wicked into the cement, the cement cured and created a concrete barrier Water is going to travel in the path of least resistance The concrete barrier forced the water to continue traveling underground as ground water normally does We then filled the hole with Abase material which was compacted This base material is porous and has a low Plasticity Index and is designed for water to pass through it without expanding After the base was compacted, the form boards for the driveway were installed and the steel mesh and dowel rods were installed We used a heavier steel mesh in your driveway and we drilled steel dowel rods into the curb We did this as a precaution so the driveway and curb will bond as one The [redacted] County inspector inspected the driveway and gave us a clear to pour The driveway was poured on 7/16/and I notified both of you via text with a picture of the finished driveway We added top soil to your yard on 7/17/and installed your landscaping package on 7/20/ I texted both of you a picture of your finished house, showing your driveway and landscaping.We feel very confident that the ground water situation will not be an issue in the future[redacted] informed me that you have had walk through orientations with [redacted] and have signed off that you are pleased with the quality of yourhouse You are scheduled to close on your home today 7/23/at 4pm.I apologize that you had to go through these challenges during what is supposed to be a fun and exciting time for you and your family I wish you much happiness in your new homeand if you need anything, please let us know.Sincerely, [redacted] ***Division PresidentBella Vista Homes [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am unable to respond on your website; therefore, I am sending this email The repairs were completed on Tuesday and I am satisfied with the repairs I informed the point of contact, [redacted] ***, of this yesterday I have CC’d him on this email for his record ThanksRegards, [redacted]
Dear Sir, You closed on your home on August 17, Bella Vista Homes provides a 2/year limited warranty for all home buyers that purchase the homes we build We also track all warranty requests submitted through our Customer Care portal on our website and we have not received a single warranty request from you With that being said, we will contact you to set up a meeting at your home to discuss your concerns Sincerely, Bella Vista Homes
Ms***,I investigated the situation you stated in your complaint I was told by Heath that you and he spoke over the phone on 10/14/and you instructed him to remove the wooden step from the back patio Therefore, the step has/will be removed as you instructed and left as is with no step.Please confirm this is accurate by emailing me at [email protected] Regards, [redacted] ***