Houston Cardiac Surgery Associates, LLP

This patient had done extractions and immediate dentures. That means the denture was fabricated before the time of extractions and the denture is inserted immediately after extractions so that the patient would not leave without teeth. Sourness following after extractions is very common. Apparently...

our dentist adjusted the denture. The patient felt better however the denture was loose. Our dentist placed a temporary material(soft relining) and instructed the patient to bite down completely. The patient became very agitated and began to swear that he cannot close his mouth. Although we do understand the pain and suffering the patient is going through, this is an unfortunate incident that unfortunately we could not avoid on our daily routine of dental practice. As a practice, we are willing to do anything to accommodate our patients. If the patient has lost his faith and trust to the dentist that tried to help him, we can accommodate him with another provider or issue him a refund.

Dear Ms [redacted],I want to assure you that you've been heard.  I apologize for the poor experience you had both in [redacted] and with our billing department.  Your experience is not a common occurrence and I'm happy you reached out to voice your concern.  We will strive to make sure...

no one else has such experiences.Sincerely,Jeffery S[redacted]General ManagerColumbia Dental, PC

Complaint: [redacted]
I am rejecting this response because: while I do understand that they told me that day I was there they should have told me ahead of time.  I had several people take time off of work to help me with this surgery.  Had I been given proper notice I could have made other arrangements.  It was completely poor customer service on their part.  And yes I was given other options by the doctor however I have horrible anxiety about the dentist.  Had I been notified ahead of time I would have been able to take my anxiety meds and I would have been fine with the gas.  Also he said that he could refer me to another doctor that might have done the procedure.  Had they done their job ahead of time I could have done this in the weeks between the initial appointment and the surgery.  That way I could have found a doctor that would do it and people wouldn't have to lose their job for taking extra time off for me.  I did check with my dentist and the correct teeth were pulled.  I was in such constant pain that I needed to have it done.  If my fiance wasn't going to lose his job for taking anymore time off I would have found someone else to do it.  It wasn't just my life they were messing with.  The way everything was handled was absolute crap and this response from them shows what a horrible company they are.  I will never use them again and I will make sure everyone I know never uses them.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I seems that this office is indeed trying to discount my claim. I made this complaint because I accompanied my daughter to her appointment, and I was the individual that the office manager directed his questions and unprofessionalism. This incident occurred in the [redacted] office on June 8, 2015. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:  Not only are they providing incorrect information across the board, I have given them ample time and patience to make me "whole".  3 months isn't enough time?????  I would not bring my rabid dog to this place after what I have had to deal with and experience.  #1 on 7/25/14 I was not seen by Dr. [redacted].  I saw an Indian dentist who told me I needed a root canal because my cavity was too big to put a filling in - refer to my previous submission.  #2 After discussing my portion of the proposed bridge on 7/25 with [redacted], I said, "No".  [redacted] said, "Can you put $500 down?"  I said, "No".  He said, "okay, we will charge you $1,500 right now for your portion. How much can you put down on it, $200?"  I said, "Yes, I think I can do $200."  Then he comes up with the $1,733 figure and uses my $200 down as a way to say I am paying $1,500.  He is a bully, liar, and very inappropriate.  Also, while I was seeing Dr. [redacted], he kept saying to me, this is "Corporate Dentistry for you!" Like that is an excuse for the pain and suffering I had to endure?  He also said he has his own practice.  (Thanks for warning me!)  By the way, when I asked for a copy of my file, they gave me it starting with 8/1/14 and I said to the lady, "I first came here on 7/25."  She said, "Let me see, yes, you did but for some reason he didn't put in any notes."  I was like uh huh, I bet (to myself).  I imagine she was talking about the Indian dentist who was also a male.
Anyway, I did not see Dr [redacted] until 8/1.  If I needed a root canal at the point of paying the $200 down, then why wasn't I given one on 8/1?  Why didn't doctor [redacted] know anything about a root canal and just prepped my tooth for a bridge?  I asked him on that appointment if he had completed a root canal.  Refer to my previous submission (it seems it was not read and comprehended).  After Dr. [redacted] prepped my teeth my back tooth started hurting when it never hurt before.  I had to make and appointment to get it checked. Again, refer to my previous submission. And later, my perfectly good tooth #29 has been destroyed in this process for no reason other than incompetence.  If they knew I couldn't afford it, why did they keep pushing me?  They offered to do the root canal on #29 at no cost because they know they are liable.  I DID NOT RECEIVE A ROOT CANAL ON #29, ONLY THE FIRST STEP WAS PERFORMED. Read my previous submission.  I NEVER RECEIVED MY BRIDGE.  I was informed along the way and signed paperwork because I had no other choice.  I was in the middle of treatment and in pain.  I had to sign to get relief.  I signed under duress!!!  I am not stepping foot in Columbia Dental ever again.  I have waited a month for their response.  They are not being accountable for their mistakes/malpractice.
If they do not resolve to my request, I am going to the Media/social media, Consumer Affairs, and small claims court.   Refund my insurance company and me in full and forget all the other "demands" as long as they also pay to have my teeth fixed by a reputable dentist of my choosing.  My teeth still hurt and are exposed.  I am unable to get them fixed because Columbia Dental has exhausted my dental insurance and my personal finances.  I will wait until January 16th for my request to be met before I take additional action.Sincerely,[redacted]

I'm very sorry that Ms. [redacted] had such a difficult experience at Columbia Dental.Ms. [redacted] came into ColumbiA dENTAL ON 7/25/2014 for treatment and was seen by Dr. [redacted].  On 8/1/14 Dr. [redacted] prepped her mouth for a three tooth bridge.  The cost was $3516 of which $1,733...

was to be paid with insurance and $1783 was the expense of Ms. [redacted].  She didn't have the money and was unable to obtain a loan through normal channels so we took the financing ourselves to help her out.  She put down $200 to secure the  appointment and start the procedure.  At that point it the patient needed to have a root canal on tooth #31.  The patient agreed to have it done but was unprepared for the cost.  We put her on a plan for $2540 at $275 per month for 10 months (again financed directly by Columbia Dental).  Then the patient needed a root canal as well for tooth #29.  Knowing still she could not afford another charge we waived the fee so she received that root canal at No Charge.  We were doing our best to make the patient happy and finally put the bridge on her.Ms. [redacted] was informed along the way, signed the treatment plan for the bridge, signed the payment agreement, Again, I apologize that her experience was not everything either we or Ms. [redacted] desired.  I do not believe her solution is the correct one, but we would be more than happy to work something out coming to Columbia Dental to make her whole and satisfied.  [redacted]Columbia Dental, PC